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August 2024 by Sarah
While I think all the UPS Stores in Omaha and metro area are great, this is my local one and I can't say enough great things about this location and the store manager. They have always gone above and beyond to help me when I needed it or was running late to mail a package they always let me come in last minute to drop off all my dreaded Amazon returns, lol. The manager is very friendly and always has a smile even if her day is also going absolutely un according to plan. I'm grateful they are here
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July 2024 by Joshua Scheele
Excellent service! Fast and friendly staff. Thank you!
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May 2024 by Ryan R
Called 3 times Sunday morning to confirm if there was a notary. No one answered. Showed up and of course they don’t notarize on the weekends. Wouldn’t have bothered me but when I mentioned that I call led 3 times over the course of several hours his attitude was just like “of course he wouldn’t answer the phone if people are in the store.” At least put people on hold. Wasted my time. Bad customer services. Maybe invest in an automated message that details services Available if it’s SOP to never answer the phone instead of just letting the phone ring constantly.
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May 2024 by Chris Pokorny
Great customer service!
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April 2024 by Martha Ferguson
Had a rather bulky item I wanted to return to Amazon. The clerk looked at it and said that they couldn’t take it. ( didn’t have a box). I called Amazon and said that they should have taken it box or not. I personally feel the clerk didn’t want to be bothered, was kind of rude!!! I had gone the week before and the clerk told me to bring it in. Anyway I probably won’t recommend this store
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April 2024 by Steven Bartek
Always helpful and courteous . This is my main UPS Store!
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March 2024 by Linda Spooner
Once the parameters of the shipment were clearly understood, the process was seamless.
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February 2024 by Jon Andersen
I shipped something a few weeks ago, after posting a bad review for an error on my part. The owner called me to verify that the product was shipped and received. They definitely go above and beyond for their customers!
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February 2024 by Scott
Arrived ten minutes before close, locked and nobody there
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January 2024 by Geoff Kline
I would not recommend using this location. I placed a fairly simple order on Tuesday to be picked up Tuesday afternoon. Granted most of the city was closed because of winter storm so I wasn't totally expecting it to be ready but since it was accepted and I didn't get an error message or email saying they were closed figured I'd get lucky. Of course it wasn't ready as promised Tuesday but I knew I could pick it up Wednesday. When I got there around 530 Wednesday night not only was it not even printed but the guy working was just standing by the counter on his phone like he didn't even care. As a business person myself I would think if I came into work after being closed a day then I would start working on any jobs left from the day before. And to just be on your phone even with no one else there come on. Will not be going here again.
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January 2024 by Tech 77
I really enjoy coming to this spot for delivery needs. It’s incredibly convenient and fast. The staff is always helpful and very informative and precise.
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January 2024 by Debra Webb
I used this location to send packages and to send my returns back to Amazon. Everyone is friendly and efficient. I have no complaints as I always in and out in a very timely manner.
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December 2023 by michael middleton
Always friendly, great customer service with a smile and pickups/drop-off are handled with ease, even when it is extremely busy.
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December 2023 by Judy D
Great service. Employee helped me with getting copies. They were very busy,but I got in and out very quickly.
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December 2023 by sheri and rob mann
Employee 194231 was competent, professional and pleasant. The store was clean and had excellent lighting.
