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August 2024 by Elexus M
Very friendly & helpful!
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June 2024 by Rex Michael
Very helpful, you’re gonna wait so be patient. This is not a nascar pit crew! Very detailed and knowledgeable
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February 2024 by Chuck Sikel
Ok for parts nice place
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February 2024 by Skitta Original
Drove from shepherd ,on the verified word of the guy on the phone, to purchase a part . When I got there they asked for double the amount quoted . When trying to get to the bottom of this I was given a "buy it or leave " type attitude. Go anywhere but here . Would not recommend
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December 2023 by Dualflapper
The new location is very nice and clean, the staff is very knowledgeable on anything you seem to ask of them.
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October 2023 by Star
Well, that's not the Laurel store, and Jim worked the dude named Joe for months straight, no day off. Then he made derogatory comments and was discriminated against towards his "wife/friend " and referred to her as a scubas.... she was neglected due to his inability to have a personal life. He was not appreciative of the hard work that he did to help his store, which wasn't running well and nor making money. He
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April 2023 by Morgan canon
This store has never let me down. Friendly and knowledgeable staff have gotten me to the right parts in times when I didn't know what the right part was! I don't even live near this store anymore and still come back when I need the right part the first time!
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January 2022 by Kyle Big Back
Professional, helpful staff.
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August 2021 by Glenn Brock
One of the employees is too lazy to look up parts in a book, Napa in Billings was able to help me in a matter of just minutes.
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January 2021 by Robert Philips
Great atmosphere and helpful knowledgeable people
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October 2020 by Eric Giesick
Last few times I went there they have got the wrong parts. They got rid of all the good help and got usless help now !!! It was a good place at one time , now you can't trust the help
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August 2020 by shane stricker
Great people and great prices!
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August 2020 by Chimney Man
A very helpful
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August 2020 by Jennifer M.
No stars! Rude, unknowledgeable, attitude, eating in front of customers. First I call to check for a part and get attitude when I called their garage. Then more attitude on the next call when I verified that the store was an actual auto parts store and after spending 3.5 minutes while she tried looking something (apparently) incorrect up and quoted me wrong. Then all 5 employees at their register didn't even acknowledge the ONLY customer in the store. When I ask for a tiny bit of assistance taking the old part off I hear "we can't do that". I just literally stood here and watched you shove a half burrito in your face while at your register with no mask and now you can't help a customer?! There is more ridiculousness of how no one seems to know their front end from a back end at Napa but.... I think the point is made. Next time I'll take the days to order the part from a company that comprehends customer service.
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July 2020 by Ian Logan
Jim has really been working hard to provide the best customer service possible
