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November 2023 by Abi Niswonger
Worst bank in kalispell. Horrible customer service. A deposit takes a minimum of a half an hour. Ridiculous
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September 2023 by Philip Shuler
5 years, I’ve banked with this bank for 5 years.I tried accessing my account and wasn’t able to get in. When I called, I was told it was undergoing some kind of routine security check and it would be accessible within 48 hours. 48 hours later I called to get access and was then informed my accounts were all closing with no explanation. After making several calls to the customer service line, reaching out to the local branch and even calling the original branch where I first opened my account, I got no answers beyond “I’ll receive a letter in the mail explaining the closure with a cashiers check containing the balance.” I asked to just get a check at the local branch so I could take my business somewhere else, and was denied because “my account was on hold.” I don’t know why this bank is so secretive about their random decisions to close accounts, but it’s so frustrating when you can’t access YOUR OWN money because a bank is keeping it from you and not bothering to tell you why. Is this even legal? I don’t know, but what I do know is I will not be banking with US anymore. As soon as I get this situation resolved (and the corespondent issues I’ll have to resolve in this aftermath i.e. late payments on bills and rent, possible delays in my paycheck, etc.), I will promptly do business with a bank that won’t stifle me like this has. Thanks for the trouble, US Bank.
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February 2023 by Matthew Downhour
I had a great teller named Natasha - I think she was relatively new based on her conversation with the other teller but she was very efficient and helped me find the quickest solution to what I was trying to do. I don't go into the bank very often but this visit was very pleasant
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December 2022 by Elle K.
This is hands down the worst bank. When I went in to set up a trust account AFTER 12 years of banking the "manager" had a teller do all the paperwork. AFTER 1.5 HOURS it was still not finished. Since then I just learned I can only wire $10k at $30 fee. I have a large balance. The "manager" must come down from the cabin to run the bank into the ground daily. IF you are on the fence a/b a bank you might consider another option. Go to think BRG . com (no spaces) to know before you deposit "ICBC is China's largest bank and is 70-percent owned by the government of China. ICBC's total assets are placed at an estimated $2.5 trillion. It is the first large Chinese state-owned lender to acquire control of a US bank."
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July 2022 by Spencer Benson
Absolute PAIN to bank with. Always closed 9:30AM-4PM(bringing the joke of working bankers hours to new hights), phones rarely answerd and when they are, expect to be put on hold with no one to pick the phone back up. Above all else, the app for business use is a joke.
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July 2022 by Michael Kalagian
Worst bank in Kalispell. Go anywhere else. Highest fees, most stipulations on your money, and Worst customer service and most unfriendly staff you'll encounter in Kalispell.
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June 2022 by Bill D.
US Bank in Kalispell Montana is the worst Bank I have ever delt with. Poor customer service, very poor Management!!! Lot of better choices of Banks in the Kalispell Montana area.
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March 2022 by Marshal G.
THE MOST INCONVENIENT US BANK EVER I know most negative reviews are mostly people who complain about everything and just want to be heard and validated. However, that isn't the case in this review. I opened an account at US Bank in 2003 when I was an employee. Ive since traveled the country (and world) while operating from a US Bank account. In 20 years as a consumer, I have absolutely NEVER been so frustrated or inconvenienced by a US Bank branch as the one in Kalispell, MT It's the ONLY one for hours and hours around, and the only ATM. The lobby has sporadic hours, and is open less than 50% of the time, the ATM is often down, and it's a headache to get in touch with someone. ALL I do at the bank is make cash deposits. I can't imagine what a nightmare it'd be if I had more to get done here. I keep this account so I can send money back to my mother in Illinois... But if you and your family live in Flathead and will use your account locally... ABSOLUTELY DO NOT OPEN AN ACCOUNT HERE. This place freaking STINKS.
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October 2021 by jason
I had to make a deposit of cash for a very important payment. But they can only do 500$ a day in cash. So the 1600 in 1s and 5s that i was saving for a rainy day like this they could accept the money. And the guy was really rude stay away from this bank you will not be happy with them. So I went to park side credit union and was able to open a account and take care of my payment ..I wish there was a no star option because they shouldn't even have a 1 star
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June 2021 by Garrett Morley
I have banked with this branch for about 7 years. In all my years dealing with banks and credit unions, I’ve had a better experience here than anywhere else. Every teller is kind, courteous, and helpful. The branch manager Joel is upstanding and follows up with customers to make sure they were taken care of. 10/10 recommend.
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December 2020 by jason otten
I had to make a deposit of cash for a very important payment. But they can only do 500$ a day in cash. So the 1600 in 1s and 5s that i was saving for a rainy day like this they could accept the money. And the guy was really rude stay away from this bank you will not be happy with them. So I went to park side credit union and was able to open a account and take care of my payment ..I wish there was a no star option because they shouldn't even have a 1 star
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November 2019 by Elle Kay
LOVE this branch! Every time I need help U.S. Bank, Kalispell Branch has come through for me, this weekend NO exception! Joel the Branch Manager has gone out of his way for me 3 times. Tish, my girl is the Best! Every teller is so knowledgeable, and the epitome of the people in this town, friendly, helpful, kind and knowledgeable! THANK YOU U.S. Bank! Lisa Melby
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November 2017 by Michelle Haslage
Good bank all the banks are good it's your choice very convenient location right by the mall and Starbucks couldn't be better
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November 2017 by Justin Simonis
Sure would be nice if this branch had weekend hours!! Some of us work “bankers hours†too. We haven't been able to do anything different with our accounts because their hours are so limited. It sends the message that they only care about themselves. Not their customers.
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February 2017 by krista putnam
Carolyn Wells is awesome! We worked with her on getting a mortgage for a new home and refinancing our rental property. She made the process very smooth and straight forward for us. I highly recommend working with her!
