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January 2024 by Kal Skarata
Once again, Mattress Firm had EXACTLY what we needed!This is the 3rd bed we have bought from them as we have moved around the Valley. Our needs changed and we didn't need just an average bed. After describing what we needed (have you ever built a Texas King out of an existing queen and an unseen twin xl?) Tyler Smith once again filled our custom order within hours! And on a budget!We still shop around; but we always end up buying from our local Mattress Firm.
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November 2023 by Grace S.
Salesman extremely pushy, kept trying to talk me into buying a bed that wasn't comfortable for me. I wasn't in there more than 10 minutes before he kept pushing me to buy a bed I didn't want. Abrasive and unpleasant. I left and bought a mattress somewhere else that day. I will never go there again.
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October 2023 by Adelina Hanson
I had a great experience purchasing my mattress and pillows. Fernando Vargas was awesome help making the right choice. I would recommend him to everyone choosing this company when purchasing a new mattress.
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October 2023 by Rosie R.
We had great service and professional guidance at Mattress Firm from 'Fernando Vargas'. Definitely a top notch salesman who knows his product and does not pressure sell. He also recognized individuals when they walked into the store making everyone there feel welcomed. We also would like to recognize the 3 employees who delivered the bed to us. They were friendly, quick and cleaned up after themselves. We purchased a split king Intellibed with a 20 year warranty. Mattress Firm has a large selection of mattresses plus if we found the same mattress for less elsewhere they would honor the difference. Complimentary pillows and sheets were also a welcome surprise that made the sale a sweet deal.
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September 2023 by Laurie Murphy
We had an idea of what we wanted in a mattress but we’re overwhelmed by the selection. Fernando walked us through the options patiently and knowledgeably and by the time we left we felt confident that we had chosen the mattress that fitted us best. There was no high pressure sales technique, just patient, knowledgeable service. It was a pleasant experience.
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September 2023 by Jake Sagli
Fantastic service. I've come to expect poor service and salesmanship in the valley but Fernando is an exception to that. My wife and I had not planned on purchasing a new mattress today but had no need to shop around after speaking with him. He took the time to narrow down our search and find exactly what would work best for us. He kept us comfortable the whole time we were there and ensured that we made a decision that was right for us. The only drawback to this experience is that we can't sleep on our new bed tonight. 10/10 would absolutely work with him again for any bedding needs.
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September 2023 by Macey Stephenson
I walked into the showroom last week in search of a new mattress. Tyler attended to me immediately asking what I was looking for and a budget. He was informative and allowed me to try several mattresses. He worked with my dad and I to choose the right one and schedule a delivery date. 10/10 would recommend Mattress Firm Kalispell.
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September 2023 by Milagra Scott
Eric is an awesome sales representative! He's kind, awnsers all the questions and is knowledgeable. I would buy 10 beds if he were the sales person. He has excellent customer service skills and really knows what he's talking about. Clean store and lots of options.I appreciate being able to test out the beds and pillows before purchasing. We bought a queen bed & adjustable base for $4,700 total. I was a little disappointed that delivery wasn't Included and was an extra $99. I also called today to confirm my delivery and a man named Fernando awnsered the phone and he wasn't very pleasant.
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September 2023 by Lauren Paulet
We were so lucky that Fernando assisted us. He was incredibly thorough and walked us through all the various mattress technologies. In the end we were able to find a mattress that met our needs AND met our budget. Couldn’t be happier!
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August 2023 by ShadowWolf157
Tyler was super helpful. Helped me get in a bed that I'm comfortable in not just a bed for sales. Was not rushed. Was helpful the whole time. Learned so much as well for myself and body.
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July 2023 by Denae M.
My husband and I went to Mattress Firm hoping to find a plush bed and a solution to my husband's snoring. We were helped by an associate who took the time to show us an explain in detail all the different options we had to choose from. He was fantastic, and we never felt rushed or pressured. What really cinched the deal for us was the incredible return policy. We have a year to try our Beautyrest double twin XL adjustable bed, with the option of a free exchange if we don't like it.
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June 2023 by Greg Gehrkens
I'm telling you, Fernando at Mattress Firm dose make shopping for a mattress a lot easier. This man knows his stuff and has a great back ground on bedding. It was a pleasure to have him as our sales person. No pressure, was able to answer all our questions we asked. He works hard to find out what your needs are with the process of elimination with all the different beds there are to choose from. My wife and I give Fernando a 5 Star Rating. We would do business with Mattress Firm and Fernando again. Thank you again Fernando, Carol and Greg.
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June 2023 by Caroline Ching
Had a great experience shopping for a new mattress. Tyler helped us narrow down the options based on our preferences. We were able to find our “Goldilocks” mattress and walked out feeling extremely confident about our purchase. Furthermore, even after we completed the purchase, Tyler continued to give us fantastic customer service by showing us some other premium features we might enjoy further down the road.
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June 2023 by Patriot Defense Gear
Great service and polite. Fernando was knowledgeable and gave lots of options to narrow down our options quickly to find our bed we liked. Great financing options available along with a trial period to make sure it’s the bed you need.
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June 2023 by Jessie Cady-Kauffman
Friendly, knowledgeable service. Fernando was efficient and helped me find exactly what I was looking for and I didn’t feel pressure to buy the most expensive mattress in the store. He clearly wanted me to be happy with my choice