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March 2024 by Susan Hale
In the past, I always had great service. Since the change of ownership and management. Not so good. My phone screen broke, I placed the claim with my insurance company. (Who will only use batteries and bulbs). I have gotten the runaround for almost two weeks. Nobody there has done anything they said they would do, including the manager and three other people that I talked to. A simple phone call would have been very nice to tell me they don't have the part they can't get the part. Instead the manager tells me it is there when it wasn't. I left my phone early in the morning called in the evening to get it. That's when I find out the part was never there. Then they told me it would be there Friday. Today is Saturday. I have called all day. Nobody has answered. I left a message. Nobody called back period I'm done. I used to love to go in there. I will never, ever go back. They may be great with batteries and things, but their phone repair service is terrible. I have ended up having to send my phone and get a recondition one that hopefully will be the same. And now it is costing me an additional 70.00 to have to get a replacement phone.
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February 2024 by Zoe Glasser Breeding
Super quick and easy! Everyone was very helpful and friendly, too!
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February 2024 by Conor Cahalan
The manager here was an unexpected hero to my wife and I who each had car battery issues. Many, many thanks.
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December 2023 by Scott Clamp
This place has the best customer service. They have a large selection of various batteries and they are very helpful. The employees are friendly and knowledgeable.
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December 2023 by Brianne Aho
Have been trying to get a phone screen replaced for 2 months. Every time I call or stop in, I’m told the screen is ordered and will be here in 1-2 weeks only to find that there is no record of the order when I check back 2 weeks later.Finally get a call that the screen is in and they will need the phone for the entire day to fix. Drop it off at opening and pick up at 5pm only to find out at end of day that the screen ordered was the wrong size.Good news, they duck taped the old shattered screen back on so I can use it and was told the manager personally drove to great falls to pick up the right screen and I could bring it back to be repaired the next day. Called to confirm they had the screen the next day, and the manager never did go to great falls, and has no idea what I was talking about. BTW ‘ordered’ the screen from said manager in person twice. Unfortunately they are the only option in town. Will be taking my business to Missoula unfortunately.
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December 2023 by Dennis Wutke
Went in to get a battery for key fob and clerk took it from me and installed the battery without giving me a price also did the same for wife’s. Installation took all of a couple of minutes. Was flabbergasted when he said that it would be $30.00. $10.00 for labor and $20.00 for batteries. A two pack of Duracell batteries is $9.00 so why didn’t he use them. I was planning to buy a $200.00 truck battery. The whole transaction was very poorly handled, in fact I left feeling like I had been scammed. Dennis Wutke Kalispell Montana.
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October 2023 by Samuel Olson
Extremely helpful employees and quick service.
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October 2023 by Janet O'Flynn
I love this store. They know what you need and help you find it, no matter how obscure!
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October 2023 by Tesla Baier
Every time I call I go to voice-mail, and of course it's full. When I go in the staff are just standing around staring at the walls. They are so rude and not helpful at all. Only reason I deal with them is because my phone insurance sends me here for new phone screens. Unfortunately it apparently now takes weeks to get a phone screen in. I'm wondering if they have even ordered it yet.
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October 2023 by Heidi Harmon
The gentleman that helped us was very knowledgeable and helped us find what we needed. Treated us great!!!
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August 2023 by Richard Messina
Went in to get a replacement battery for my car FOB. In the past, I've always gotten them replaced at other Batteries Plus locations and they've always been just a few bucks. This time I was told it would be $15. I'm well aware how much inflation & rising labor costs are affecting the price of everything, but I was truly surprised by this. When I asked how much for the battery and how much for the labor, I was was told it was $6 for the battery ($2.50 at Walmart, Lowes, etc.) and $9 for installation (which took less than one minute). When I commented that the installation fee seemed excessive ($540/hr labor), there was an older lady who came in for the same thing and she said that price was ridiculous. The supervisor/manager then stepped in and said if she didn't like it she should go somewhere else. I paid the $15 and left. The younger gentleman that helped me was very nice/helpful, but if the management suggests going elsewhere... then I recommend everyone go elsewhere for their batteries & bulbs. They used to be my go to place, but now they are grossly overpriced and rude.
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July 2023 by Bruce Beye
Prices are pretty reasonable and they carry a ton of Made in the USA batteries. Staff is friendly and knowledgeable.
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June 2023 by Tasha Hill
Very rude, 2 customers in store and myself and one guy definitely had a chip because I didn't want to leave my stuff and come back I said I'd rather wait or just come back another time.
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May 2023 by Michelle
The guys here at the Kalispell location are quick and on the ball with service. I've come in over the years for various needs and have never left feeling like I didn't get helped.
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May 2023 by Jarrod Kinsey
Terrible staff and not willing AT ALL to uphold the warranty clause because of he said he said bull!! 100% do not recommend this establishment!
