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February 2024 by T
Staff are very nice. Would definitely recommend working with Kole or Nancy. Unfortunately the membership details were not fully disclosed at time of signing and we were told we couldn't get the vehicle insurance we needed (which was a good deal for sure!) without the AAA membership so it lost about 80% of its value to us. Tow package was useless to us as now they will only tow to a house or repair shop. Life lesson learned: make sure you see a list of policy exclusions. Now we're out a couple hundred bucks. Hopefully the fuel delivery will make up for it over time. Just may have to reconsider before renewing again. When I had the membership back in my 20s elsewhere it saved me more than once and the staff here were very friendly (just not fully informed) so will still recommend, just not to any travellers without a physical address. Not recommended for skoolie owners unless you own a home too or can afford a repair shop unless all you need is 5 gallons of gas 4 times a year or the discounts. You'll have to decide the worth for your own situation. Really rather disappointed as this was supposed to be a valuable investment as a skoolie owner who needs roadside assistance and tows and it lost the majority of its value (of course after the refund period we were informed of this). But that is just my experience.Also have yet to receive physical card (its been 3 weeks so hopefully any day now) and we were not given a temporary card without having to come back in so also could not get on the app without coming back in for membership info as you cannot log in without your membership number.So its not what it used to be, but what is?
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February 2024 by Allison Bot
I had to get a DL replacement and was in and out in 30 minutes! Lori and everyone else was super helpful and I’m glad they offer this service so I don’t have to wait for a DMV appointment.
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January 2024 by Clara LaChappelle
They got the problem solved for me real fast. Great place if your car breaks down.
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December 2023 by Cynthia Romansky
In the Flathead Valley, of Beautiful MT, I rate AAA Insurance Agency and their towing crew 100% Reliable. My experience with this company has been ALL good A BIG ? UP!!! In my opinion AAA team goes the EXTRA MILE to help their customers ?
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December 2023 by Cory Sanford
A bunch of nice people to work with, and it's really cool that if you need to update your driver's license, you can go and see them and they have all of the proper equipment to it.
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October 2023 by Ronda Williams
I was told by Helena to go here to renew my driver's license even though I'm not a AAA member. (There is an additional $20 fee for non AAA members)Helena told me they closed at 5:30 and would be able to help me renew my license, I drove from Polson to Kalispell just to be told at 12:30 that they were not doing any more licenses!!!There was one CUSTOMER in there, the gentleman helping me asked the lady that was doing licenses if she could do mine, there was no one else in there, he told her I had driven all the way from Polson, I just needed a renewal, she still stated no, she would NOT! ??♀️??♀️??♀️
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October 2023 by Frankie M
Was able to get a DL replaced fairly easily. They even retook my picture (thank effin god LOL) Friendly staff. AAA members get serviced first so be aware of that. I recommend going first thing in the morning and lining up about a half hour before they open even as a member.I went ahead and got the membership online before going in as the membership does offer some inexpensive valuable perks anyway.
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September 2023 by hart debroekert
I locked my cat and my keys in the car. I called AAA and got the local branch. They told mey membership had just expired, but that they would send a locksmith anyway because the cat was in the car. I've used my AAA membership in several states and this Kalispell branch was definitely one of the more helpful branches I've had to call on for help. They covered the local out and had a locksmith there in 15 minutes. Great service and caring people here, employees like these and situations like this one are why I have and continue to have AAA.
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September 2023 by Eva Kaiser
I should have gone to Missoula. I spent almost 5 hours waiting to get my drivers license. I finally left without it. I understand skipping to the head of the line if you purchase their insurance and I understand being short handed but I don't understand laughing, joking and taking 40 minutes with someone when there are still people waiting.
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August 2023 by Kayla Chippy
I came to AAA Kalispell for a driver license transfer, and the process was very smooth. Special shout-out to Crystal and Laurie for being incredibly helpful and kind. Crystal went above and beyond to help make the process easier and to lend insight into the driver license and passport renewal process. Laurie was delightful to chat with to wrap up the the process. Thank you for making what could be a very stressful experience into a pleasure!
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August 2023 by Kayla Hamilton
I came to triple a this morning and there was a older lady not getting into details that chris that works there had to call the ambulance. She was okay in the end. She waited it out and made it to her apt. Chris opened the door and let her come sit before they opened. He made sure she had water and gave her cheese. I was sitting outside and he walked her out to her car. We do have good people still. Thank you so much chris
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July 2023 by Noah Cahoon
We had been waiting 3 hours to get help for a key locked in our car and had to get help from a small business owner. We’ve spoken with regional support who were unable contact the office as well. Seriously disappointing and unprofessional. I would not rely on this office to get you out of a difficult situation.
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July 2023 by Jennifer Moderie
Had to get new drivers license because mine expired. Was referred here because I always hate going to the DMV. It was quick and painless and have excellent staff!! Thanks for saving me the headache of the DMV!!!
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May 2023 by brent ekegren
Francine Volkmann was a pleasure to work with, friendly and professional regarding our insurance. She asked many questions, that based on our answers, led her to provide us options to best meet our needs. Incredible customer service. Thank you Francine!
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May 2023 by Stacie Rains
I came here to transfer my license because I was told it was faster and easier than going to the DMV. Maybe it is if you pay the extra $50 to be a member because if you're not a member and a member walks in it doesn't matter if you've been waiting for 3 hours (like myself) you still get bumped to the bottom of the list. They charge $20 for non members as a convenience fee. I'm not seeing the convenience here at all. Waste of time.