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February 2024 by Nick Burckhard
The staff are nice. The building is not well-maintained. There is constantly sailing leaks, constantly machines, jamming up and breaking, and there’s constantly water coming out into mop buckets all over the building.
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February 2024 by fltampabay303
Great service. Polite and friendly. Thank you
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February 2024 by Mareehelen Padrotti
If I could give them zero stars I would. This is the worst planet fitness I have ever been to. The staff is fine they did nothing wrong and are usually young college kids minding their business. Mostly it’s the old -dirty equipment that hasn’t been updated, cleaned or repaired in probably a decade and the other MEMBERS who don’t understand basic gym etiquette such as cleaning after you use a machine, setting the weight down back to the lowest after using - putting the weights back in consecutive order in free weights, and taking benches or equipment without asking when you are resting etc etc. it’s like a free for all in the mornings. People just snatch stuff and scurry off. A general lack of kindness and courtesy. Do not go here. Just don’t. The vibes are way off.
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February 2024 by Tim Kosena
It's decent for the price. Can't believe they don't have a rower. Machines and equipment are decent. Sometimes it's crowded. I try to go during off peak hours.
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December 2023 by Ernst Matscheko
The worst gym, staff and customer service ever! My girlfriend lives in Helena, MT and they assigned Great Falls, MT as her home gym. When she called to have this corrected, a guy told her that there was nothing that can be done about this and then hung up on her!
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December 2023 by Misty G
On 09/22/2023 I fell 2 stories here in Helena, MT. I was life flighted to Billings, MT where I received several surgeries and kept there for 3 weeks. They then transported me to Elk Horn in Clancy. While I was in Billings I called all autopay companies in September who were more than willing to help in any way considering my situation. Plant Fitness was one of these companies. I spoke with a manager named Matt. He was willing to help in any way he could. He said he immediately froze my account and no other payments would come out of my account. After speaking with my bank, I was told Planet Fitness is the only one still taking payments and that they have had many problems with Planet Fitness with other people’s accounts and to call them again to see if they would credit my account for the payments because the overdraft fees really ran fees up. Of course, the manager that told me he froze my account and that nothing else would come out of my account no longer works there. So this manager Derek in Helena, MT has decided that he would not honor what the previous manager told me.He also refused to give me the name or number of his boss so that this issue could be escalated. I will call and speak to whoever I need to because the company is not honoring what I was told 2 months ago. I’ve never dealt with a company that goes against what their customer was told and the lack of compassion and empathy is mind blowing. I’m truly in shock of how I was spoke to over a $25.00 refund that based on the former manager’s words.
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October 2023 by Flower Power
Worst PF in America. Filthy bathrooms. Staff doesn't give a $hit.
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August 2023 by TM Breidenbach
I worked out at Planet Fitness while I was out of town on vacation. I love that place and I wish we had one here where I live.
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July 2023 by Sonowu Know
Staff was very unwelcoming and on the verge of rude. Machines were dirty and women’s bathroom had bugs and looked like it had not been cleaned in sometime. I travel for work so PF works great for me to get a workout in and a quick shower. Out of the ~40 I have been to, this experience and location has been my least favorite.
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July 2023 by Carey Burnside
The Helena location really needs a new team. EVERY visit I hear the employees at the counter loudly bashing their life's problems. I also frequently hear inappropriate language. A few of them are welcoming but not overly. The shower room floor is not properly cleaned. Hair and grime everywhere. Move the bench in the dresaing room and you will find rust stains on the floor and hair and grime along the wall. There is grime around all of the stall walls on the floor. Trash inside the shower. Gnats in the shower. Toothpaste on the shower wall. The dressing stall mirrors haven't been touched. I come here because it's affordable. But cheap shouldn't be sleezy. Especially when we've kept our membership paid since the day it opened and have hardly used it. MANAGEMENT AND OWNERSHIP need to do better. Don't know if it's the same owner, but I know who it used to be and was not impressed with him even when he built it.
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June 2023 by Domenic Curulla
While traveling I visited to workout since my normal gym was not in the area. After I was in my car on my computer to do my online part of my business like I usually do after working out (which included other Plant Fitnesses). Just before 7pm an employee came out & all in one breath said that they were closing & if I don't leave they will call the police. This was my final visit to a Planet Fitness due to this disrespect & threat by an employee
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May 2023 by Tom G.
Beware! Insects in the showers! I have been asking the staff at this location to clean the showers for months. There are little shower flies clinging to the shower curtains that fly around while you shower. It is really gross. I canceled my membership due to this disgusting fact.
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May 2023 by Maria Imada
Amazing and clean environment! Friendly staff as well! They helped me a lot when I was new to the gym and machines
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May 2023 by Rachel Ann
READ the paper work! I was told if I ended my membership at a certain date on the phone I wouldn’t be charged. Went in was told in person by the employee (Oak) I wouldn’t be charged again before I signed (I was dumb enough to sign before seeing the paperwork on the signing pad) and still got charged. Called today to ask why and was told there was nothing they could do about it. Total B.S definitely can see why I was warned about this place. Don’t recommend at all
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April 2023 by Rachel Price
READ the paper work! I was told if I ended my membership at a certain date on the phone I wouldn’t be charged. Went in was told in person by the employee (Oak) I wouldn’t be charged again before I signed (I was d*** enough to sign before seeing the paperwork on the signing pad) and still got charged. Called today to ask why and was told there was nothing they could do about it. Total B.S definitely can see why I was warned about this place. Don’t recommend at all
