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January 2024 by Debbie Hermes
Staff helpful
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November 2023 by Bex InMT
I had pre-ordered some items that I would be picking up a day or two after their pick up window expired. Called them and they gladly held my items for me. Used curbside and they brought the items out promptly and were very friendly.
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January 2023 by James McRae
Pulled up to the store with 7 minutes to closing time, needing to pick up one item before leaving on vacation. An employee standing at the door watching me get dropped off looked straight at me as she locked the door. I pulled out my phone to check the time, and confirming it was not yet closing time, i looked up, and she had disappeared.Extremely rude and unprofessional.
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December 2022 by A R
NEVER OPEN - this has been going on for months and they say it's for lack of employees but that's a lie because I went at 4pm and they were supposed to close that day at 6pm. Employees already leaving saying we don't have ppl to work . YOU are the employees. no one shift changes 2 hours before close. If you are there at 4 then you are the employees supposed to stay til 6. This place is a joke and it's been like this for months .I've driven by on a Saturday at 2 and seen signs in the window .I don't even bother anymore
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November 2022 by Becky Price
Needs new management. JoAnne's website shows the store opens at 10 a.a.m, but because of an alleged staffing shortage they moved their opening to 11:00 a.m. Of course, they didn't bother to tell you that on the website. Today, Saturday, I went in at 11:15 and a notice stated they won't open until 2:00 p.m. They've lost my business forever. I am shopping at Hobby Lobby.
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November 2022 by Brenda Felber
I'm glad Helena still has a Joanns to get my craft needs
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October 2022 by Anna
Edit: I went back at an earlier time in the day this trip and they were open (yay!). Not as much of a selection as I had hoped, but the staff were extremely nice and courteous.Previous Review: Open hours listed online are not accurate. Arrived at 7:20 pm because website said they close at 8:00 pm, and doors were locked. Drove an hour to get here, but I’m definitely glad it wasn’t my main stop for this trip. Based on other reviews, it seems like this happens pretty frequently at this location.
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September 2022 by Roger Rugotska
Very helpful folks at this location. Could've asked for nicer people.
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September 2022 by Scott F
I did online ordering and curbside pickup. After I arrived and checked in, I waited a half hour and nobody brought my order to me. I then went inside to a nearly empty store and my product was right behind the front register. Everything else may be fine but they definitely need to train their staff on how to do curbside pickup. I likely won't return.
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August 2022 by Anna Lensch
Edit: I went back at an earlier time in the day this trip and they were open (yay!). Not as much of a selection as I had hoped, but the staff were extremely nice and courteous.Previous Review: Open hours listed online are not accurate. Arrived at 7:20 pm because website said they close at 8:00 pm, and doors were locked. Drove an hour to get here, but I’m definitely glad it wasn’t my main stop for this trip. Based on other reviews, it seems like this happens pretty frequently at this location.
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July 2022 by Debbie T.
This JOANN Fabrics is a nice store. It's kept organized and clean. The best part of this store is an employee by the name of Tristan. She goes above and beyond to provide excellent customer service with a friendly smile. The store is nice, but Tristan earns 5 stars from me!
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May 2022 by Darajh
The manager there is doing a fantastic job!
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April 2022 by Christal Anderson
5 pm close time means no shopping for me Monday-Friday.
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April 2022 by A River.
NEVER OPEN - this has been going on for months and they say it's for lack of employees but that's a lie because I went at 4pm and they were supposed to close that day at 6pm. Employees already leaving saying we don't have ppl to work . YOU are the employees. no one shift changes 2 hours before close. If you are there at 4 then you are the employees supposed to stay til 6. This place is a joke and it's been like this for months .I've driven by on a Saturday at 2 and seen signs in the window .I don't even bother anymore
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March 2022 by Tami Hathaway
Posted business hours said open until 8pm. Unfortunately when I arrived at 6:30 to pickup my order they were closed. I made a special trip in to town to pick it up. Very disappointed.
