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October 2023 by Frank joseph
Amerigas is the worst propane company out here in Helena ! Charge you $$ for a yearly program telling you, "You're gonna get the best pricing.NOT... There best pricing is a joke. Go to a different company Madison river ,Montana propane, stay away from AmeriGas... This company is a joke, no customer service. They don't care about their customers just about the bottom dollar.They don't even deserve 1 star they get 0
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September 2023 by Letitia Marr (Tish)
I have been a customer for 23 years. It used to be Northern Propane and have decent service. Since Amerigas bought it, service has gone downhill fast! We were charged $4.30 per gallon when the going rate in town was $1.85, and after 5 phone calls(with promises they would call back each time and did not)the best they could do is get me down to $3.00 per gallon. Apparently, they give their best customers the worst rate! Seems like a terrible business model to me! Stay away from this company!
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September 2023 by Google user
I have been a customer for 23 years. It used to be Northern Propane and have decent service. Since Amerigas bought it, service has gone downhill fast! We were charged $4.30 per gallon when the going rate in town was $1.85, and after 5 phone calls(with promises they would call back each time and did not)the best they could do is get me down to $3.00 per gallon. Apparently, they give their best customers the worst rate! Seems like a terrible business model to me! Stay away from this company!
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June 2023 by Lisa Smith
They've centralized customer service and provided them with no information. So customers calling to ask questions receive no answers and the agent has no options to redirect.
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January 2023 by Janine Hunt
Worst service ever! We put in an order two weeks ago. It was promised a few days ago, but nothing. Nada. Zip. No order scheduled, no one to really help you, just people God knows where that give you the run around. We are on our last few gallons of propane. I haven't taken a shower in days because I'm scared to death of totally running out. I warn you: NEVER do business with this company!
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January 2023 by Wayde Visser
I couldn't reach anyone and I'm seeing that there is supposed to be 24/7 service or at least phone service.
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September 2021 by Tom Swingholm
I won't be doing business with a company that makes it nearly impossible to talk to real person. I'm tired of Companies that use bots to answer the phone.
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June 2021 by Mr Speeddemon
Garbage company outsourcing work
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April 2021 by Ben Martin
I bought a house in October. The tank was full. Nobody in the local office so I was told I had to create an online account. Upon completion of the online account I was emailed an offer for discounted rate for first time fill. At the time of fill they billed me at the higher rate. Multiple times calling their call center where nobody speaks English as a firs language and after over a month I still am fighting to get the nearly $200 back that they over charged. Stay away from AmeriGas! If I could post negative stars I would!
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March 2021 by Big G.
The worst propane company, please ask around for pricing and all their hidden charges before you get hooked by their shady business. I have talked to several of my neighbors and we all were charged on the average of $. 50 cents a gallon more than local competitors. They said in the beginning that they would notify us of when the prices were low, then when you call them they say they don't offer that service any longer. STAY AWAY! My price last year from them was $ 2.69 gallon, that's when enough was enough, switched and got our propane for $ 1.29 per gallon. You do the math oh yeah they will also charge more for tank rental and a hidden charge for picking up their tanks when you get smart.
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February 2021 by A K
Save yourself the headache and go with a different company.They used to be awesome, but have sold out to Amerigas and they are truly awful.I pre-pay and never get my deliveries on time... EVER.The delivery guy Calvin who is cool, but otherwise they are unreliable and expensive. Oh ya when they set me up with a new tank it was old, peeling paint and leaked gas for a couple months before they fixed it and then charged me to fix the gas leak, REALLY! I will be getting rid of them when I can.
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September 2020 by obey _camobretta
25 minutes on hold, to get disconnected after waiting 2 days to try and become a customer. That helped us make our choice on the poor service.
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November 2019 by Patrick Hunter
Are you willing to pay a $.40 per gallon premium to this company because their service is superior. Go for it. Beware. Their service is the same as all of the others. It's just more expensive.
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April 2019 by Tim Smith
Delivery driver, Jeff, identified some issues with my propane system and tried to address. Very professional and friendly service.
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October 2018 by Gary Colella
Had an appointment with America's Friday October 12, the lady in customer service took all my information and said they would be at my house in the morning.
