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August 2024 by Justin Matthew
No customer service skills at all...all the employees barely wanted to answer any of my questions but the other than rude customer service the product was good
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July 2024 by Vildana Hodzic
If I could give 0 stars I would. Today was the worst experience I've had at a pawn shop. The woman behind the counter had gave me a price for an item I brought and when I came back later she tried to lowball me and give me less than the price she originally gave me and tried to deny she ever said that amount as if our conversation we had an hour prior never happened!! What a lying a** B****!!! Never going here ever again!!!!!
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July 2024 by Sarah
THE WORST pawn shop you can go to. TRUST ME, GO ANYWHERE ELSE BUT HERE!!!!!
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February 2024 by marcial perez
Very bad customer service I ask about the price on a ring that was the deal of the day and they told me that I have to give them mi driver license and a mayor credit card I will never go to this place again the one star is because there is no, no star option
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December 2023 by Ron Offt
Great customer service and very helpful. Will definitely come back again.
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November 2023 by Todd Johnson
So look, it's a pawn shop. Right? So long as you understand what that means before you go there you should understand that it's not always going to be just like you want it. They know what will and won't sell in their shop, so maybe they don't want your stuff. If you buy something from them it comes with a disclaimer that purchases are final. They hear a bunch of stories and meet people at their lowest points and trying to get every dime they can out of something and they meet those looking to take advantage of that fact that still try to talk the price down.My personal experience was they are decent enough to deal with, know what they will and won't take and are pretty close to any other pawn shop price wise. They've been there quite a while. That alone says something.
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October 2023 by Çolonel Michael Alan Murphy
Everyone here is a class act, taking care of customers, selling stuff great priced. Managers specials daily and / or weekly
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September 2023 by Dee Dee
Love this place absolutely good people
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September 2023 by Ron B.
I bought a 10k gold necklace and 10k gold cross yesterday (8-23-2023 separately). I noticed that they over-charged me by $40.00 on the gold necklace when I was reviewing my bank statements this morning. (this review will be updated if they don't refund me the money I was over-charged.) They refused to give me back the money that I was over-charged. I do NOT encourage anyone to do business with these crooks. After giving them a piece of my mind...I was told to never return to this corrupt store. BOYCOTT FIRST CASH PAWN (for $40.00 they could have at least given me a BJ.)They called the police on me twice in an attempt to make me leave from the public sidewalk....I know my rights. (and I'm blessed for all our men and women who fought for our Freedom.)The barcode did not match the price that was written on the price tag.....unfortunately I was not paying attention to the amount I was charged.....so a simple mistake cost me $40.00 freaking dollars. I don't own a money tree either.The man (an employee) who initially showed me the gold chain (on 8-23-2023) has not been at this corrupt store.....he is the only person who could verify that the chain was marked as $110.00)The moral of this story is: If you leave your pants down....they'll shove it up your A**. This has been one nightmare of an experience of trying to buy my wife a nice gold necklace with a gold cross. Not one speck of professional customer service can be found at First Cash Pawn....trust me. (rated -10 stars not 3.5 stars) The employee took the barcode and little price tag off the chain and threw them into the trash can (that was not her responsibility)....she should have left them on the chain.After speaking to the man (an employee) who initially showed me the gold chain (again on 8-26-2023), he refuses to get involved with my dispute to help me get my $40.00 over-charged.BOYCOTT FIRST CASH PAWN (Crooks)
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August 2023 by Robert Griffin
I put something in law-away made one payment on it called to see how much was due they said I haven’t made a payment on the time since I put it in law away doesn’t wanna look back at his cameras or anything this place will rob you I suggest you go elsewhere with your business
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June 2023 by C Allen
Trashy unprofessional rude staff, will never step foot into that business again. Found out they're associated with Cash America Pawn and have been into one of those recently with basically the same level of service (or lack of service) I received at this pawn shop. Highly recommend avoiding this and the Cash of America on Page in St. Louis unless you like being treated like you're garbage. Very surprised these 2 businesses are still operating based on my experiences.
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January 2023 by Nikki J.
Do not do business with this company..they are racist and will price goug you to make a quick buck...my ex pawned my carpet cleaner..when I went to try to get it back they wouldn't let me.. they wanted to be able to sell it.. they charged me double what they pawned it for..they are racist and a get over..I wouldn't recommend them to anyone..they will rip you off... never go there to buy or pawn anything..the only reason they got one star is so I can post this review..other than that they don't deserve nothing....
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October 2022 by Michale
These reviews are fake that I've seen . Theses stores are complete con artists and will rip you off at any chance they get . F####D me outta $700 on a layaway deal .
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September 2022 by Jack “Jake” Knapp
Big selection, make your best offer.
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January 2022 by Matt G
I could’ve gotten better customer service in North Korea. The guy working the counter didn’t even want to check out my earrings. He rudely told me he wasn’t interested. Place smelled bad too. Probably was that guy. He looked like he’s never showered before. Pawn shop? More like a garbage dump.
