-
November 2024 by Floyd Hudson
Had High Expectations Service! Walked In Needed Brakes Adjusted The Amazing Bike Technician Suggested Getting New Brakes Pads To Complete The Service Properly, So I Had Everything Done Within An Hour…..Everyone Was So Nice Asked Did I Need Water Or Any Purchasing While I Was Waiting Patiently……Been A Customer For Years! Greatest Bike Shop In Saint Louis! ????????
-
October 2024 by Daniel Whitaker
Have purchased 2 bicycles from them. Love the customer service here. They always answer the phone and answer my questions. Both salesmen I've dealt with and the service techs are very professional. 10/10 would recommend!
-
October 2024 by Sam Soyfer
Got me a great bike with a good labor day discount. The worker was fast and the bike was bought within 30 minutes of arriving there.
-
September 2024 by Benji
The bike shop we trust!! From gears to education to events Big Shark has got it all!
-
September 2024 by Sam Gallup
They always take really good care of you here. The most trusted bike shop in town.
-
September 2024 by Shih Kuan Tsai
Good service. Found my best bike here.
-
August 2024 by Jordan Duffin Wong
Bought/rode a bike for the first time since I was a child. Mark at the Big Bend location was fantastic and helped me through every step of the way. 5/5.
-
August 2024 by Jeff Zacharias
I could not have had a better experience with Big Shark Bicycle. I was looking for a specific bicycle all over the country and managed to find one in my size at Big Shark Bicycle. They are 800 miles away so I called and spoke with Rachel who confirmed they had the bike in stock and that they could ship it. She clearly explained the whole process and then I placed the order. The receipts were quickly emailed to me as was the shipping information. I was told to expect the bike between 20-23 August, but they managed to assemble the bike and ship it and it arrived on 18 August, 2-5 days early. The bike arrived in perfect condition. I had one follow up question and called Big Shark Bicycle and spoke to someone in the service department and they were friendly and clearly answer my question. I am very happy and can highly recommend Big Shark Bicycle.
-
July 2024 by Asmir Zeric
Yesterday, I had an accident while riding in Forest Park, which caused my front rim to become imbalanced and led to other issues. I managed to slowly ride my bike to Big Shark, arriving 30 minutes before they opened. Even though the store was closed, I saw employees inside. I knocked, and they came to my aid. They fixed my bike without any problems. The employee who helped me was named either Ryan or Brian—I’m not sure which. Regardless, the service was exceptional. I highly recommend them and will definitely be taking my bike there for servicing in the future!
-
July 2024 by Kelsey Cissna-Ryan
I cannot say enough good things about Big Shark! My husband purchased my single speed bike from here and we have taken it for tune ups, and fittings over the years. We always leave with more knowledge than we came in with. The staff is super friendly and doesn’t make you feel intimidated if you don’t know a lot about cycling. They’ve helped me with shoe fittings, my handlebar settings, and they are always patient and willing to explain everything in detail.
-
July 2024 by Steve Brantley
What an awesome bike store! Mark was super knowledgeable and really helped my son and I pick his next bike. We got a great bike for more than a fair price.
-
June 2024 by Ben W
I rarely write reviews, but I had such an exceptional experience with Big Shark that I had to write a review.
My bike had extensive damage to the bottom bracket so I initially took it to the closest bike shop (not Big Shark), and they told me that they couldn't fix it, but suggested that Big Shark may be able to.
Thus, I went to Big Shark and they explained the issue to me, what would be required to repair it, and even had the parts they needed on hand. They ended up repairing the bike in under a day, despite this being a challenging/unusual repair (I believe they needed to cut a broken part out). Furthermore, they didn't even charge me anything extra for the challenge of removing the broken part when it would have been completely reasonable for them to charge for this.
Now that its repaired, the bike feels even better than when I purchased it. And they also cleaned the bike up a bit so it's looking better too. All the staff were friendly, professional, and extremely helpful.
I strongly suggest Big Shark for anyone looking to have their bike serviced; I'll certainly be back anytime my bike needs service!
-
June 2024 by Jason F
I saw that a bike I had been looking at was at the Big Bend location so I went there to see it and possibly buy it. When I showed, I was greeted by Gary who enthusiastically answered all my questions, made suggestions, and helped any way he could. After deciding I wanted the bike (which was marked at a VERY fair price), I was out the door with my new bike very quickly, including a once over by their techs. I highly recommend Big Shark, even if it isn't the closest shop!
-
June 2024 by Jo M
We rented two hybrid bikes- really nice Cannondales. Staff was friendly and super helpful. The price was surprisingly low.
-
April 2024 by Lee Anne Bastian
I just had the best experience at this shop! I brought in a borrowed bike because the tire was flat, and they fixed it right away. It's spring, so I thought my own bike might need a tuneup, they said bring it in and they could tell me if it did - lucky me, it did not. I am a very new bike rider, and Matt was kind enough to walk me through why, since it didn't need a tuneup, I might be having difficulty with the gearing on my current bike and what I could do to improve it. Even though I know basically nothing about bikes, I was awed by the kindness with which Matt shared his knowledge.
