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October 2023 by Kevin
I rented a van for a vacation. I called 4 days before renting to move the pickup time and to verify everything. Was confirmed. The next day the guy from the St Joseph Mo office called me to let me know they didn’t have a van for me. 3 days before we were to leave. Very poor service if you ask me! Said he would call me back to let me know what he finds but never got a call back so I canceled the van and ended going to Branson mo to get a van. Never rent from this office!
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October 2023 by Angela Klein
Mo was really all about customer service at the St. Joseph location!Great employee!Thanks!Vehicle was CLEAN READY and we were on our way to a GREAT Vacation, and check in was just as fast and easy!
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June 2023 by Shawn Matson
I Rented a car from them i extended my rental. in doing so that changed my reservation number. i needed the receipt so i called got not one person to help. then when they say they will transfer you to a supervisor or someone to help amazingly you get disconnected every single time. That is a wonderful trick to not have to do your job. they then told me i never picked up the car. hmmm was i driving a ghost car? I then asked if i didn't pick up the car then who billed my credit card for a thousand dollars? they then again transferred me and oddly enough i got disconnected again. i would recommend riding a bicycle with a flat tire before i would ever rent a car from budget again. and i only gave the one star because they force you to select something in order to post any thing.
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June 2023 by Olivia Kenny
Couldn’t have been happier with our rental and the customer service. Jenni went above and beyond to make sure everything we needed was taken care of. She was incredibly nice and fun to talk to! Would definitely recommend, thank you Jenni!
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June 2023 by Dave Ayers
This Car Rental Company is Pathetic in every way!! Reserved Car days in advance, pre-registered with Drivers License and Credit Card info days in advance. Received numerous text messages that I was ready to go and when I got there to pick up Car they informed me I was not able to rent a Car!! Even received text hours before pick up that everything was ready! Avoid this Rental Company, go to Enterprise instead!!
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May 2023 by Julie Lowe
Best place to rent a vehicle. Moe is always helpful and polite. He goes out of his way to assist you.
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September 2022 by Lumity
I will never step foot in this “business” again. Trust the reviews on this place. The people are snobby, rude and disrespectful. They were not helpful and Seriously SO RUDE. I could understand if I deserved it but I didn’t. I ever apologized for asking a question that was apparently “stupid” for even asking. Assured me of the cost when I dropped it off, yet charged extra 2 days later. And boy Just a little overcharge. I really wish I could call the manager myself and talk to them. I repeat, WORST CUSTOMER SERVICE EVER!
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September 2022 by C M Young
Nice car but it was not cleaned up real good before we got it. Had to stop and clean the inside and outside of windows.
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August 2022 by Kevin Wagers
I rent from this location a lot for business travel. I have never had a bad experience here. The manager and his staff are always friendly and professional. If there is any issue they quickly fix it and usually it's an upgrade. They keep all their cars clean and even warm them up in the winter for you. This is absolutely the best car rental place around and the absolute best staff that you can rent from.
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May 2022 by Ben Krupke
Booked for a full size car, didn't have what we booked for, but made it right by upgrading at no extra cost. Would recommend to a friend.
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April 2022 by Kerry Krauss
Best car rental place I've ever been to the man that works there is very polite and will do what he can to help u get into a rental overall best experience I've had renting a car
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January 2022 by Noel Field
Very helpful and friendly staff. Definitely my new go-to for car rental in St. Joe!
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December 2021 by BML L
I will never step foot in this “business” again. Trust the reviews on this place. The people are snobby, rude and disrespectful. They were not helpful and Seriously SO RUDE. I could understand if I deserved it but I didn’t. I ever apologized for asking a question that was apparently “stupid” for even asking. Assured me of the cost when I dropped it off, yet charged extra 2 days later. And boy Just a little overcharge. I really wish I could call the manager myself and talk to them. I repeat, WORST CUSTOMER SERVICE EVER!
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December 2021 by James H.
Picked up my rental car on Monday morning at 9am. The person that helped me was nice and professional. When we walked out to the mini van I rented, it was filthy. I voiced that I was surprised it was that dirty and he said that they can't wash vehicles when it is this cold. It is 32 degrees at 9am and is only going to get warmer as the day goes on. The windows are so dirty, that its not even safe to drive. So before I can even take my family on Christmas vacation, I have to clean the car I just rented. Not very happy for as much as I'm paying!
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October 2021 by Ralph Fink
I Paid for my rental online when I went to pick it up I was told no that they can not rent to me because Equafax said so. The guy was rude and nasty about it. My wife went to rent from them a few years ago and the guy was more interested in the beautiful lady with a fantastic body he did not charge her a deposit. when the Lady's husband came in to see what is taking so long he just dropped his jaws and refused to rent to my wife. I will never go rent from Budget here in Saint Joseph, MO ever again. It was so bad I went out and bought a car. Now the policy is you MUST have a Credit card. I would give it a Zero rating but it wouldn't let me.
