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March 2024 by Andre Limberg
Could be better
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August 2023 by June Bug
Great place to shop
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June 2023 by Jessica Larson
Staff is always so helpful and kind when we go. Sometimes we need help looking for multiple things and they don’t hesitate to help
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March 2023 by Ethan F.
This was by far the worst experience I have ever had a retail concept of any kind. My mother had back surgery and is currently unable to walk more than about 20 minutes a day and only for limited distances as she recovers. I flew up from Dallas to take care of her for a week. My first day there her refrigerator went out. As Lowe's I typically have a great experience with Lowe's in Dallas I looked online to see if they had any models that would fit the measurements of the enclosure. Upon finding one I decided to call the location in St. Robert to see if they had that model in stock. I was juggled about 6 times over 15 minutes before I got to someone that seemed to have an inkling of an idea of what they were doing and how to even check if one is in stock. Do they not get proper training to know how to do this? After finally getting to someone who was able to meander their way through the computer system to check over the phone with me, he informed me he had to go check the floor to make sure they had that model. He took my name and number and said he would call me back. I never received a call back, so I called them after about 15 minutes of waiting. Once again, I was bounced back and forth between about 6/7 different people. Each person made it seem as if it was a hassle to get me to the correct department or team member. When a Customer is purchasing an item that's costs thousands of dollars, I would think they should be excited about that sale, not act as if I'm an inconvenience to them. After speaking to the gentleman on the phone at length he said they had one in the warehouse that could be delivered, so I decided to go in and take a look in person to make sure it was something we wanted. After taking a look in person I purchased the refrigerator for Friday delivery on March 1st. This was extremely important as I flew out of town the next day and would not be there to move all of my mothers items into her refrigerator for her since she is still recovering from back surgery. So, Friday rolls around and no fridge. I call Lowe's and they said that the delivery date was moved to March 8th and gave no reason why. What the f**** Why? They could not provide me with any information, other than the warehouse number. I called the warehouse, and they were unable to change the delivery date and told me to speak to Lowe's. This is just unacceptable customer service and I cannot believe anyone would shop at this Lowe's. I certainly never will again. I'd rather drive 30 miles to Rolla or Lebanon. I never have issues like this at the Lowe's in Dallas.
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December 2022 by Nancy Bernier
Great place to shop
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June 2022 by Smokey B.
Avoid at all cost. It's worth the drive to Osage beach or Springfield to avoid the frustration. I bought A Lot of kitchen hardware a few weeks ago. Decided to go a different direction and a return is not possible because of the "system". No effort was made to get the system in line with reality.
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March 2022 by Raquel J.
so i bought the broken case with the tools because the clerk said if i take those instead i might get discount and also im military so i ask for both discount but they said it's online only for discounts and the manager told cashier to give me 10% discount for the broken item but the cashier disagree and not even told me she's not giving me my 10%discount, not coming back here again, home depot it is next time, lowes need to be shut down
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March 2022 by Savannah J.
They are dishonest here. I found an item that was on sale, took a photo of the price and brought it to the register. The item numbers matched and the manager lied about 'this is the old model' or something after saying this item had been discontinued. If the item was discontinued it would not have a new version. They were still too lazy to remove the sale tag so you better watch your totals at checkout. This is an unfriendly, dishonest location. I'll take my business to Menards up the road.
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June 2021 by Dave Helm
had to walk around to find someone to help that didn't know anything, found someone else and wanted know if we could check the inside diameter of my old part and the one I wanted to buy. they didn't know what to do but eyeballed and said they were the same. the cashier didn't know how to put it on my charge account so I just paid for it.. just ruined my day
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April 2021 by sandphoenix
This is a good place if you know what you need. Most of the staff is a little on the show side.
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April 2021 by Courtney Diley
Nice how you’re the only Home Improvement Store that’s close. Really helps customers out when they don’t want to give their money to you anymore.
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April 2021 by Ben S3
You can always get good service here
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August 2020 by Not My R.
Ordered for curb side pick up for a washer,dryer, and accessories. We called upon arrival and was told to wait in a stall and someone will be out shortly with the order. Approximately 40 minutes later, no one showed up so we went inside to speak to customer service and inquired about the order. The First Lady we spoke to was helpful and did what she could for is. She brought out the accessories and had someone go to the back for the rest of the order. She continuously apologized about this inconvenience. Upon getting home and unwrapping the washer, we had come to the realization that this, in fact, was the wrong washer. I had called back to Lowe's to let them know so I can go back to get the correct washer. This go around wasn't pleasant at all. The First Lady we had ran into was rude and offered no assistance with this matter. It was on me to unload the wrong washer they loaded and take it inside for this rude lady who magically disappeared and then take my own washer and load it. She did mention for me to bring back in the dolly that I used for this. Talk about grade A customer service right there. Not even an apology from them for this matter. We didn't bother to check serial numbers as the last name was on paper attached to the box(the first time). It's clear that next time I'll have to double check the employees work to ensure they are giving me the correct item as opposed to doing their job and actually working for their pay check.
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June 2020 by Jake Conrad
I ordered a riding mower 11 days ago. It took a week to be delivered 4 days ago. When it arrived the gas cap was missing and in it's place a paper towel had been stuffed in the gas tank. After 2.5 hours of dealing with long hold times (47 minutes on the 800 number) I finally got to speak with a manager at the St. Robert store named Heather. Heather told me not to worry about it that she would get a replacement gas cap in the mail the next day (Tuesday). The mail came today (T
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June 2020 by Joseph Smith
Everyone is very respectful and courtesy.
