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October 2023 by Nicole Hopkins
My husband had a similar experience to other reviewers. He tried to cancel his membership for months and whenever he would try to cancel in the gym, no one was there. When he would call corporate to ask for help, they would say to go in to the gym and ask for assistance - a never ending cycle. Once he was finally able to track down the manager, Gina, she tried to make every excuse as to why he shouldn’t be able to cancel his membership. We had moved and were over 20 miles from the nearest Anytime Fitness location. Finally, in December 2022, Gina “allowed” him to cancel his membership. I wish that were the end of the story but come summer 2023, we were still getting charged monthly for his membership. We called Gina multiple times, where she finally admitted that the original paperwork to cancel the membership needed to be signed and she sent it to the incorrect email, which meant my husband never got it and she never actually canceled his membership. At this point, she finally sent us the paperwork and canceled the membership but refused to reimburse us for the hundreds of dollars that we were charged because of her mistake last year. This was obviously upsetting and we asked who we could contact above her to get this resolved. She gave a generic email stating that the owners “were a company so no one will care”. We sent an email to the email address she gave us and never got a response. So, maybe she was right that no one cares how horrible their customer service is or that they stole hundreds of dollars from us. All I can say is that there are so many gyms in the area, SAVE YOUR MONEY AND SANITY AND GO ANYWHERE ELSE. Genesis is much nicer, about the same cost and their customer service is much better.
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August 2023 by Morgan Greer
Gina is one of the managers here and she is always so sweet and kind if I need help with anything! The location is very clean, great options for equipment. Every one is friendly and I’ve had no issues! I highly recommend joining!
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June 2023 by Cathy Falter
Gina is outstanding and go there 6 days a week!?
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May 2023 by Earl Grice
My wife, two kids and I have been going to Anytime in Parkville for 2 months now and we love it! The gym is always spotless, the equipment is new and in great shape and the manager is awesome and always around if you nee anything. We highly recommend this location!
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May 2023 by Liz McDonough
For a small gym it work quite well. My only complaint is there are 5 teenagers who park themselves on multiple machines making everyone else’s work around them and wait until all 5 of them complete their circuit before anyone can use the limited machines.
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May 2023 by Brian Klingenberg
Decent Anytime. Busy in the afternoon but the large open design and enough machines for everyone (for now). Good to see young blood in there!
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January 2023 by Ehran Schooler
Been going here since it opened. Great place to workout! Very clean and great equipment. Gina the manager interacts with all of the guest.
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January 2023 by Alinea
I have been trying to cancel my membership for multiple months now and whenever I go in to "fill out cancelation paperwork" nobody is here - (0800-1300 during the week) losing hundreds of dollars over something so simple. Anytime I call Anytime Fitness or their corporate office I get told it comes down to whoever owns that specific gym and that I would need to go in when someone is there.
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November 2022 by Mike Perdue
Clean gym, nice owner
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September 2022 by Stuart Sneath
Overpriced, called to cancel they said over the phone it was fine, to send an email, then in the email they said they would charge an additional month when we weren’t anywhere near one
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July 2022 by Lindsey McDonald
Amazing, clean facility with new equipment and great open space. Gina the manager is the best too.
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April 2022 by Anesia Savoca
Small, Quiet, Very Clean, Close to Home. Office Lady is kind & inviting. - Only down fall so far for me is that there are No mirrors for the cardio side just only on the weight lifting side. Would recommend to anyone in Parkville looking for a close gym
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April 2022 by Jessica Raby
Love this place, the woman in charge is always so nice and welcoming! It's crazy anyone has anything negative to say... people here are great, it's clean, absolutely the best gym around.
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January 2022 by Casey Bryson
I joined this gym in September. The manager, Gina, is awesome and is extremely courteous and friendly. Love the flexibility of a 24x7 gym. Facility is clean and everyone takes care of the equipment. The reciprocity program is great but this is BY FAR the nicest Anytime location I’ve used since having that program. My expectations are usually lower for other facilities when compared to this one. It’s that good. Now, stay away, we don’t want this place to get crowded ;-)
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December 2021 by Danielle Grant
I had a couples membership with the location on Barry Road. 60 days prior to the contract ending, I wrote a cancellation notice to the owner, who responded that my account was settled and membership would close on the requested date. My ex decided to continue his membership with the Parkville location, so they transferred his membership over. Now I am being billed for his membership because the new facility has failed to collect payment information from my ex. I have never been to this facility and am no longer a member at any Anytime Fitness location. They have no authorization to debit my bank account, yet they continue to do so. I have reached out on several occasions, and the owner behaves as if it is my responsibility to pay my ex’s membership because he won’t provide his financial information. She’s extremely rude (Gina), and has hung up on me multiple times. I have done my part in cancelling my membership well in advance, like my contract stated. I am not financially responsible for anyone’s membership, and they are refusing to remove my bank information or refund me. A one year contract that was cancelled as the terms and conditions stated is NOT ever a lifetime, binding agreement. And I will happily go to court if necessary.
