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November 2024 by Richard Marseglia
I contacted Customer service to try and find a part for my Milgard Sliding Door handle that needed to be replaced. They first recommended a part that was not the correct part, so I sent additional images, they then recommended another part. I purchased that part based on the representatives recommendation. I paid for faster shipping. It was supposed to arrive on Thursday, it did not arrive until Saturday. When I received the handle, it was the wrong item. I contacted All About Doors & Windows to return the item, they refused to waive the 25% Restocking fee, although it was their representative that recommended the wrong part. They said the only reason he recommended the wrong part, was because I asked in a previous email if that was the part. So, not only do I pay for shipping both ways, but I also have to pay a 25% restocking fee for a product that was wrongly recommended by their representative. The product was great, but there was nothing else about this company I could recommend.
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October 2024 by jason ruhnke
Very helpful.
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September 2024 by Lee C
Just wanted to take the time to praise Warren. Spent some time with me in making sure I ordered the right part for my client. Shipping was fast and all questions were answered. Will definitely be coming back to you guys for any doors and window needs I come across.
Lee @ TwoHandyDudes
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August 2024 by Chas E.
I have a Door with HOPPE lock system. Local parts or help in the Tulsa OK. area does not exist. I finally after days of searching found All About Doors and Windows. I want to give a shout out to Gary Pfister for helping me locate and purchase the parts I needed for my repair. He took his time and was super patient to get me the correct parts. Really a good person to talk to which is lacking in a lot of today's businesses.
Thanks Charlie
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July 2024 by Jason Merrell
I searched for YEARS for replacement cylinders for my old PADO mortise lock. These guys had exactly what I needed. 302049-PB and 302050-PB Wright 27/27 in case anyone's asking.
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June 2024 by azmat ali
Great people courteous knowledgeable and professional customer service. I needed door laches for my store front door they tried their best to help to find the right kind of parts.
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April 2024 by I Q
One of the areas of our business is window installation, and the wonderful people who work here help us with this ?
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February 2024 by John Hutchison
They always come up with what I need.
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January 2024 by Kouros D.
I don't recommend using their services. First off I never received confirmation of purchase or tracking number. The shipping took forever, when the item did arrive it was wrong. It is very difficult to get in touch with them. When my order was late, I tried contacting them a few times, they don't accept calls when they are busy, and ask you to leave a contact number which they don't follow up with for at least 2 days, if ever. When I actually got in-touch with the service team they we're pleasant but weren't able to send the emails I needed and wasn't til my third contact that I just stayed on the phone til I got the tracking number. When the item arrived late, it wasn't the right item, took over a week to even get in-touch with them. And when I did they informed me I would have to purchase the right item and pay for the shipping to get the wrong item delivered back to them. Very inconvenient, and difficult when you are a busy contractor/real estate investor to deal with. If I had not kept following up I would have been stuck with item I never ordered. Let's see how they handle this return. Disappointed to say the least.
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December 2023 by Joe S
Ordered a multipoint lock system for a discontinued patio door. It fit perfect with no modifications. The employees are very professional, knowledgeable and personable. I would definitely recommend All about Doors and Windows.
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December 2023 by Gerry C.
I needed several Mechanical operators for my 30-year-old Peachtree Aerial Casement windows. I had trouble finding the correct replacement parts anywhere at a reasonable price since Peachtree windows doesn't offer parts anymore. I found All About Doors while searching the Internet and found to my delight that they carry Peachtree replacement parts. I called and the customer service person helped me find the correct window parts. Im now waiting for delivery and hope the casement window parts from All About Doors website work correctly fo my windows. All About Doors saved me a lot of money as the local authorized window repair company, quoted hundreds more for the window replacement parts. My fingers are crossed that the parts when delivered work correctly.
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November 2023 by Rod Wagoner
Did not have what I needed, but gave me a place that I could get it fixed.
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June 2023 by Casey Dyreson
Ordered a replacement piece of glass from them and called to quote shipping before i placed the order. Was told by the salesperson that the ups option was what I needed to select. So I placed the order. This morning I get a emailing saying that they will need to get a shipping quote. Hmmmmm I thought we were good? They come back with prices from $300-$360 more then doubling the price of the glass! Don’t waste your time unless your local!
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May 2023 by Laura Lee Dorflinger
We agree with other reviews that Jenny at this company was impossible to deal with and always in a hurry. We were very patient and willing to spend money on replacement locks and handles. Since items are non-refundable, we asked two basic questions about the two products she recommended for us. Athough we asked the same two questions in several different ways for a month and a half, Jenny ultimately refused in an email to provide answers and advised we had all the information we needed. She refused to have a single telephone conversation and her prior email replies consisted of a regurgitation of information unrelated to our questions. Unwise to spend money with a company with such service. Go elsewhere. We are.
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May 2023 by Tina Winfree
Bought an atrium door knob & I’m very pleased with the quality. Took me a good while to find this exact one & they had it! Thank you!The only reason why I give only a 4 star (so far) is because the instructions were kind of vague. It would most likely make it difficult for someone who didn’t know what they were doing at all or for first time installers.
