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October 2023 by Nick Atwell
I used to always board my dog here when I traveled, the staff was great and I never had issues.Something has changed. My last two experience with boarding were poor. Both times they lost his personal item, a blanket, and he came home sick one time with a bad cough. Being told "just stop bringing blankets" was the final straw, it showed a complete lack of ownership of the issue. My dog loves his blanket and burrowing into it, that's his safe place.I've started using other options for boarding. The cost for alternatives are much higher, but to me it's worth it.
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September 2023 by Heather Bowers
Never again, picked our dog up after a week of boarding and she was hacking and coughing( Aug 2023). She got kennel cough and we were not even notified she was sick. They require Bordetella but they either do not check records carefully and or clean/isolate dogs that get sick. I understand things can happen but the fact that the ones that look after the kennel do not care enough about the health of the dogs to notify anyone of them throwing up and coughing is incredibly sad.
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September 2023 by Cindy Santero
I have used Summit pet care for over 15 years! And now they have gone downhill!I I would not refer my worst enemy to go to Summit pet care.There are much better groomers out there!!
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August 2023 by James Clark
Both of our dogs absolutely love playing at the daycare facility. They receive superb treatment from all staff. We have absolutely no qualms about leaving our dogs for a couple of weeks when we go on vacations. In fact, they get super excited when they see us getting out their boarding items because they know they are going to have a fantastic time and be spoiled rotten by the time we get back.
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July 2023 by Monica W
This place is a joke! I’ve worked in customer service for years and I’ve never met a more condescending owner/manager (Jody). I called a week prior to make sure I wouldn’t be charged a late fee for picking up my animals past 1pm. I was reassured I wouldn’t be charged, so to my surprise I was charged $40 for each animal when I arrived past 1pm. They refuse to refund me even though I was told I wouldn’t be charged by their OWN STAFF. I will never go again. In addition, my animal had a bloody mouth/nose when I came to pick him up, and nobody told me what happened. Terrible experience, do NOT recommend.
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July 2023 by Jennifer Hunsinger
Summit Pet Care is the BEST boarding & grooming facility in Lee's Summit!! They take such good care of your furry friends. I always love how clean my pup returns after being groomed by LeAnn or Kelcie!
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June 2023 by Loren Timmons
I’m so happy I found Summit Pet Care! Yesterday was the third time my dog Honey has been to day care. Honey loves swimming and I know she has a blast every time. I wish so badly they had a web cam so I could check in on her but they do a great job taking pictures and videos. Can’t wait to take her back again!
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June 2023 by Niki M.
We were in town for a week for a seminar and boarded our shepherd mix here for the entire week. They came highly recommended from a friend of ours in town who boards her dogs here. We picked her up on Sat and noticed she had a horrible cough when she got excited. We took her home and $150 vet bill later, she has kennel cough. I called Summit Petcare and told them about it because it's highly contagious. I feel bad for any other pet owners who boarded at the same time who now has a sick pup. The manger said she would talk to t he owner and review their cleaning protocols. I'm very unhappy with them because they didn't let us know that she had a cough (she did NOT have a cough when she arrived) and there's NO WAY they didn't hear it; it was definitely bad. Seems to be they don't review vet records very closely or pay close attention to your pet while it's there. If we're ever back in town, we'll be using someplace else. Oh, and never try calling in the morning. Apparently they don't have the staff to answer the phone which is incredibly annoying.
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June 2023 by Susan Zimmermann
My pup loves going to daycare. Pricing is appropriate, and the facility is clean, spacious, and fun!
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May 2023 by Megan Mitchell
I went here last week after a frustrating afternoon of just trying to get my pup’s nails trimmed. The staff was all wonderfully kind, the facility was clean and upbeat, and as I was talking to the receptionist about trying to find my pups grooming home after recently moving to the area, other customers waiting told me I’d found the one! I wholeheartedly agree, and while I just went for a simple service (that was quick and reasonably priced), they treated me like a forever customer which I intend on becoming. Thank you Summit Pet Care!
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May 2023 by Jaclyn Doyle
We liked taking our dog here and always had a great experience until one day. We dropped our girl off for daycare and when we picked her up, she had gotten a not so great report card for the day with a trainer recommendation attached to it. Let me be clear, before this visit, she always had wonderful remarks. We also noticed several other people received a card with the trainers' information attached.This gesture was in such poor taste that we decided to seek a new facility. Sorry, Summit. There are better marketing tactics that don't involve false pretenses.
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May 2023 by Michelle Hiles-Seimears
Love this kennel for my girls. The entire staff are top notch. My girls are always excited to go for a visit.
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April 2023 by Denise Remington
Just went for nail clipping. Everyone was nice and courteous. Prices great. Enjoyed watching all the fur babies on TV in the lobby
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April 2023 by Lorie Metcalf
Super friendly people. My dog loves it
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March 2023 by Jeffrey Moore
I had been a customer of Raytown-Gregory boarding for 25+ years, they no longer board pets. It was with great trepidation using someone new, shouldn’t have been worried! Our fur-babies seem to have been taken care of very well! No worse for wear? We will gladly board there again!