-
February 2024 by Heidi C.
I was in the store 3 times in the past 2 weeks.Only 1 person was working, so we had to wait a while for service. Customer service level was dependent on who was working. Be careful, as we were unable to get a printed receipt, showing exactly what we paid for, as we switched service to them and got a couple of new phones. So I am still unsure of what we actually paid for. They added insurance to our plan, which we did not want. We were able to go back in after a week or so, and get the plan we are on switched, and the insurance taken off. I have noticed during the past few days, that sometimes my mobile data doesn't seem good. But otherwise the phone service seems to be working well.
-
September 2023 by Mitch Young
Very helpful help! Takes a while to get waited on because you have to get in line.
-
July 2023 by E Rob
Horrible Service!! I am officially leaving Metro after this! My phone stopped working and would not power on. Went to the store on 291 to see my options with a new phone or replacement. Store rep told me there is nothing he can do if I don't have my 8-digit pin. Tried serval combinations when he called customer service. Asked for my Driver's license upfront stating customer service required it making comments abouts how 2 years isn't that long ago, and I should remember the pin. After no success with my attempts at this pin i asked if it could be reset. He stated a manager would have to come in to physically look at me and my ID to reset the pin. Only to call customer service myself and they told me to simply reset at the store. Horrible experience!
-
April 2023 by Marie Hunte
Great customer service and very helpful!!! But I was charged for the wrong plan after I specifically told him what plan I wanted and he added insurance but didn't ask if I wanted it.
-
March 2023 by Rose Hunt
Great customer service and very helpful!!! But I was charged for the wrong plan after I specifically told him what plan I wanted and he added insurance but didn't ask if I wanted it.
-
November 2022 by Jean Cast
Metro is a great place. I've been with them a very long time. They even accept ACP.
-
August 2022 by Elizabeth
I really wish they would hire people that understand English
-
July 2021 by Shawnee Warren
Mike was absolutely outstanding. He fixed my plan so they all matched. Made my 4 lines completely affordable a lot cheaper with a lot more benefits. I definitely recommend if you are having issues with your metro PC phone contact him. Mike will contact the people personally and make it right for you.
-
June 2021 by Leah Dessert
Mike was fantastic! He helped my sister and I with our plan problems. He is very kind!
-
November 2020 by Michelle Hogue
Nancy is awesome!!! Very very helpful and knowledgeable
-
October 2020 by Alex Kennedy
Don’t waste your time here go to3709 Noland Road independence location, so much better customer service. Staff and owner honestly know and care about what they are doing there.
-
July 2020 by Sandra Rivas
Good customer service..EyBori she's bVery friendly
-
December 2019 by Carnell Earvin Jr
Closed during business hours for lunch
-
June 2019 by Good Roofing
Store was to open at 10, sat there for 30min no one showed up.
-
June 2019 by Adam Burress
I went to my local MetroPCS store recently because I heard about the good deals they had on wireless service and free phones when you switch. I was able to get 4 lines of service with unlimited data for the same price that I had been paying for only 2 lines with data restrictions. Plus free phones when you switch to their service. So I was able to get phones for my kids as well, all for no more cash per month than I had been paying. All I had to pay was activation charge and tax. In addition, I was very happy with the help I received from the store associate, Mike, who took the time to call later on that day to help me set up my new service. I am very satisfied with my experience and glad I made the switch!