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December 2020 by kenneth W.
determined to be non repairable
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October 2020 by Lyndsey B.
Do NOT recommend. I had to use this company due to my warranty through Lowe's. I would recommend calling Lowe's and asking for a different company to do business with. The technician who came to my house was very unprofessional and rude. He was very frustrated and used profanity the entire time working on the dishwasher. He broke the leg on my dish washer and refused to fix it. Said it was that way when he pulled it out, that it must of been installed that way. Which is untrue. I've had the dishwasher for 4 years, it's never been moved or had any issues. He left the dishwasher sitting on the floor not bolted to the counter like he found it. When myself and my husband called customer service to discuss the matter we received the same issues. Very unprofessional, and rude. This was a horrible experience. I would take your business anywhere but here!
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October 2020 by Lyndsey Benford
Do NOT recommend. I had to use this company because of my warranty through Lowe’s. I would recommend calling Lowe’s and asking for another company to do business with. The Employee who came to my house was extremely rude and very unprofessional. He broke the leg on my dishwasher, and said whoever installed it had broke it. Mind you that was 4 years ago. Left my dishwasher not bolted to the counter like it was before he worked on it. And refused to come back and fix it. Customer service was horrible and very rude as well when we called to discuss it.
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September 2020 by Linda Jackson
Worst service and customer service. Warranty service was awful and customer service and employees. Damaged my floor around year old and would not fix it. Wouldn’t even give a 1/8 rating. DO NOT strongly recommend Employees rude and disrespectful
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June 2020 by Betty J.
Great!! Very knowledgeable and competent . No problem
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April 2020 by D D.
Long review but Bottom line: Dishonest and Extremely Unprofessional. Was told by the owner and I am quoting so please forgive the vulgarity - I am this specific to truly show how unbelievable my experience with NRC Appliance Repair actually was.... they told me To "**** Off Lady" after expressing my concern about my experience with this company. Giving a poor rating is not something I do as a rule. My husband typically handles all the repairs at our home but he was not available to meet with the technician from NRC Appliance Repair on this day. Everyone has a bad experience at one time or another and I believe customers should always reach out to work directly with the business before posting a poor rating. To try and be thorough in my review but also as brief as possible I will begin: Out of courtesy I asked to speak to the technician first. He came to my home to diagnosis my dryer that would not tumble. I wanted to ensure I did not misunderstand his diagnosis before expressing my concern to the owner. He told me that my dryer was not working because the motor went out and that it would be $300+\- dollars for a new motor. I chose not to go that route and to instead buy another dryer that would be under warranty. I paid the $94 for the diagnosis and service call only to learn that there was nothing wrong with the motor. Another technician who uses "used- inoperable appliances" for parts, fixed my dryer and had it running in 5 minutes after looking at it. There was nothing wrong with the motor. I was in disbelief that I was just told by NRC Appliance Repair that the motor was not working only to hear it was running perfectly after a five minute repair from the other technician. I understand that at times mistakes are made and people get things incorrect. My experience has always been when that occurs you go to the company and express your concern and they will professionally do their best to make it right. This was not the case with NRC Appliance Repair. In this case, the customer service was appalling. The professionalism was nonexistent and I was in shock and disbelief at what had just occurred on the phone. When I read poor reviews I usually have the feeling those poor reviews are often times the result of unrealistic expectations sometimes set with people who are never happy regardless of how good the service is. This is not one of those cases. I am generally very pleased with good service and put my trust in people first without being skeptical. In my opinion- NRC Appliance Repair - is purposefully Mis-diagnosing for profit using their marketing mantra that you only have to pay $94 if they don't repair your dryer. After speaking to the technician they sent to my home , He was very quiet after I told him what I learned from the other technician. I called to speak to the owner but was told by the receptionist that she could assist me. I told her my concern and she asked me to hold. After a brief time, she came back to the phone and I could hear a man in the background, whom I can only assume was the owner, talking very loudly telling her " just give her the f****** money back and put her on the do not service again list". I could not believe what I was hearing. I didn't know what to say. I have never experienced such a lack of professionalism. I asked her why was he was yelling at her and told her that if he was a gentleman he would talk to me directly without loudly telling her what to say to me where he could be heard in the background. I felt it necessary for some reason at this point to defend her not really sure how best to do so. She then told him what I said about being a gentleman and he yelled from the background again-- and I quote - "**** you lady - your not getting your money back" and then I was hung up on. I hope this never happens to you and this is the reason for my poor review of NRC Appliance Repair.
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March 2020 by Poppi D.
They came and fixed my Samsung fridge the same day I called
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March 2020 by Rick N.
It was good. They were on time.
