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February 2024 by Shelia
DON'T GO HERE!You set up a scheduled appointment, it chooses your day and time. Makes almost impossible to change the random appointment and all ways of contact lead back to auto call system with no option for a real person! They scheduled me for 6pm but closed at 430!!!No one to fix, no one to answer service call, and it was prepaid by my employer. Why even schedule for a timw outaide your hours!!!!
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December 2023 by patrick davis
I arrived at 7am. Was a walk in . Signed in at 710 I was greeted I gave needed information , she drew my blood gave urin sample and was out by 720 . Nice lady very professional
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September 2023 by Paul Summers
Absolute joke. There is no staff at reception. Only a kiosk like you're ordering at McDonalds. A waiting room full of unhappy people. Don't let your doctor order tests here. Third world countries are better at lab testing.
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September 2023 by Rachel Williams
No appointment needed they say for a simple drug test for a job. Only to have me waiting for over 90 minutes! Need to do better!
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August 2023 by Kat C.
This is a great place if you want to be blasted with right wing conspiracy theories at 7am, fasted, while someone draws your blood. Really fun and safe (not). But seriously, this happened not just once but twice, the blasting was done by two middle-aged, blond "Karen" Quest employees. Really, do you not have a policy that your employees not talk politics?? I just want to have my blood drawn.
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February 2023 by Jerry theSeventhchild
The people that helped me there were awesome, but they were also running around like crazy. I asked them if it was always like this and they said it has been for the last few years. If you push healthcare workers too hard, somebody is going to mess up. That's scary. Stop being so greedy Quest and hire more employees
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November 2022 by Taylor L.
I recommend finding anywhere else, the staff are rude as can be, they're unhelpful, and they have the slowest turn over rate I've ever seen. I feel like people in the medical field should try a little harder to be helpful towards the people they're seeing, obviously we're not here for no reason. Kindness could go a long way in this negative place.
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November 2022 by C Williams
If you intend to show up after they open because a potential employer sent you here with no info, plan to have your time WASTED because you'll have to still schedule an appointment at the tablet just to drive all the way back here later. Get it together, the pandy is over.
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August 2022 by K W
Made appointment online, checked in, called back 10 min. earlier than appt. Very nice staff. Very pleased.
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August 2022 by Sylver Wolfy
The worst most horrible most aggravating unhelpful pointless phone system ever invented in the history of this earth. Trying to setup an appointment with the automated system and it wasn't pulling up the locations near me even though I gave it the correct zip. Also the type of test i was sent to do was not an option in the prompts. Quit being lazy and cheap and hire real people that can actually help me and answer my questions. Now I'm just aggravated and upset because your system is so horrible. I haven't even shown up yet or seen or spoken to a single person and already this has been a headache.If you are a multi million dollar company but decide not to hire real people to help over the phone when the dinky dentist down the street has phone reps, it just shows where priorities lay. They are with profits, and not for actually providing value or anything of help to The customers keeping you in business. I'm so upset.
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June 2022 by Jannon K.
Staff was very friendly. I recommend asking for Jan. She got me on my first stick (which most people resort to my hand) and I didn't feel a thing! A lot of times they dig around because my veins are so tiny and I bruise badly. Happy to report no bruising
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June 2022 by Heather Stambaugh
Worst experience with blood draw I have ever hard. The woman who drew my blood, was incredibly rude. Not that, she had no business being a plembotomist with how much she moved the needle around, causing some very bad pain in my arm. She's lucky she didn't put it through the wall of my vein! Go anywhere else but here.
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June 2022 by Becca Jo
Have been waiting 7 days for results Multiple phone calls and emails later, still have not received them. Use literally any lab but Quest.
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May 2022 by Annie R.
They didn't do one test that was ordered and did another test which was not ordered. They never caught their mistake until I called and brought it to their attention, so the phlebotomist ordered the wrong thing, then they didn't check the original order at the lab either. Then, they told me, on the phone that they did not need another blood draw, and this also ended up being wrong (so mistakes by 3 different departments at this point: phlebotomist, lab, & customer service). A supervisor was supposed to call and tell me they needed another blood draw, but she did not (4 departments have messed up now). I called back to see how long it would take, and I just accidentally found out they needed another blood draw. The second phlebotomist stuck the needle in too deep, it hurt, and I told her it really hurt & think she was in too deep. She argued and said no, she was barely in, and she would not ease up. Now I'm all bruised up and my doctor says, yup, she stuck the needle in too deep. I had the re-draw on 5/12, they said it would take up to 3 business days, the results aren't back yet, and the originally test was done on 5/9. This has delayed so much care including MD appointments and other tests that will change based on these results. In my opinion, this place is neglect, cannot be trusted, and unfortunately I do not recommend them.
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May 2022 by Ariana Blockmon
There isn't even a human in the office, I tried knocking on the window to find out if they even take my insurance but there isn't anyone in there apparently. Just a d*** kiosk that can't answer insurance questions and just wants me to consent. I DO NOT CONSENT, and when I called for help it just checked me in anyway. So now I'm afraid to leave because I feel like they're gonna charge me. Won't ever be back. Tried to call from the waiting room but couldn't get anyone that way either. ?
