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July 2023 by Patty Wille
Bianca did a fabulous job helping me. Her customer service goes above and beyond.
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June 2023 by Austin Drake Stidham
We have had a business account for over 29 years with US Cellular and since Alex has left, there has not been one person to help me and my needs for my business at this location. Very disappointing.
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March 2023 by Cal Bergthold
Customer service is horrible. The chat assistants can’t do much more than look at your account. If you canceled your service you get billed for an entire month even if it is at the beginning of your billing cycle and all the “Retention Specialist could say was “that’s our policy.”
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August 2022 by Lee W.
Recently, when seeking to replace a phone, I learned that I had been making $3.33/month finance payments on a phone I had returned at a non-corporate agent office. The fellow there had failed to handle the return properly. This office on Broadway helped me out by accepting my paying off of the balance and crediting it back to me so that I could get my needed replacement. They didn't have to do that crediting.I did inform that other office of their mistake. When the hapless agent asked if there was anything else he could do, I resisted the urge to tell him to pay me out of his pocket, and instead simply said, "Nothing whatsoever." He understood.
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August 2022 by Zach Williams
Very helpful
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July 2022 by Brandon M Allen
I am unable to publicly voice everything. I experienced inequality, and retaliation by my boss, since starting in July of 2020. I am a former employee of the Columbia, Mo corporate store.
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April 2022 by Brandon Allen
I worked at this location for almost two year’s, and it was extremely traumatizing. I am educated black man. I received a written occurrence for an honest mistake 30 days, after my start date. I went to HR with my concerns, but nothing was done to resolve my issues. The issues continued, along with retaliation. After I filed my complaint with HR, I was scheduled for 10 days. After seeking therapy for over a year, I decided I had enough. I gave a one month notice, with the company. My last day scheduled to work was March 5, but the schedule was changed without being notified.
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April 2022 by Brandon A.
I worked at this location for almost two year's, and it was traumatizing. I received a written occurrence for an honest mistake 30 days, after my start date. I went to HR with my concerns, but nothing was done to resolve my issues. The issues continued, along with retaliation. After I filed my complaint with HR, I was scheduled for 10 days, by my leader, without an off day. After seeking therapy for over a year, I decided I had enough. I gave my notice with the company. My last day scheduled to work was March 5, but the schedule was changed without being notified by my leader.
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February 2022 by William Donahue
Great staff, knowledge and friendly.
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December 2021 by David McClellan
No help. We were told we would get a new phone on corporate account. Upon sitting down to finish deal we were informed that is not the deal.Our company also bought a bunch of screen protectors which had a lifetime warranty but had to be registered. Nobody informed me or my employees even when US cellular staff installed the covers. Also some covers did not work upon purchasing (they did not have a proper fit and came off instantly when installing otter box. Upon informing US Cellular about problems no solution was presented.Wish we had more options for “service”
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August 2021 by Chuck Murray
My experience at this location was terrible. Brian the assistant manager was very rude unprofessional and lacked communication skills for the position. This location needs a lot of training. I will not go back or would not recommend.
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April 2021 by Corey Lohse
They do a great job and have good products
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December 2020 by ?????????????????
My experience at this location was terrible. Brian the assistant manager was very rude unprofessional and lacked communication skills for the position. This location needs a lot of training. I will not go back or would not recommend.
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November 2020 by Charlie Wright
Good service
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October 2020 by Stephanie Tranmer
After talking with 9 different customer service reps, I finally went into the store and Brian was the one that received my frustration. He promised to handle my situation immediately and he followed through on that promise and got the issue resolved and taken care of. AMAZING customer service!
