7:30AM - 5:30PM
610 Park Ln, Manchester“We've been here a few times and they always do a great job. Quick and extremely friendly. We will definitely continue to use them for all of our Auto body needs. We even drive 35 mins out of the way to come here.”
“How do I book an appointment with this place. Everytime I call it goes straight to voicemail and I don’t see anything on website. I just wanna book a appointment to get my car tint lol please help”
“Great local company that does quality work, makes it easy, and prices competitively. If you've ever gotten quotes for windshield replacement, you know they're all over the place, with the "big box" chains coming in high and charging questionable fees. O'Toole is a great local option and they make working with the insurance company very easy. Highly recommend!”
“Work was completed in Feb 2019. The replaced panel started to show rust and misalignment with the door and trunk. Met with the GM Tony in mid January 2024 and was told this is covered by the warranty and I will be called when the parts are in. By mid February I started calling and leaving messages with no response. Finally got through Tony and was told the same, they need couple of weeks to order the parts. Over a month later I am again not able to find out what is going on. Calls and emails are not returned. Terrible customer service, I feel like the idea is to make me forfeit my warranty by ignoring me.
Update: Tony called me and an appointment was scheduled. The issue was addressed to my satisfaction.”
“I moved into a house with beautiful original stained glass windows, but the previous owner left only the screens in the 3-track storm windows behind them. Kirkwood Glass was THE ONLY place I found in the St Louis area that would make a single pane glass sash insert for me and was able to custom make the exact size, depth, and silver aluminum color. All for a very affordable price and with a 3-day turn around. Unbelievable service!”
“They squeezed me in the next day after selecting them via my insurance! When I arrived, "Tyler" explained the process in full detail. I really appreciated that! He kept going back to get more info or more photos... and he turned in my report to my insurance, promptly! Very thorough! Helped me to get the most out of my claim!
Comfortable wait room and kind staff!”
“Ford Glass Company has done an exceptional job fixing a chip in my windshield. It took him less than 10 minutes and the windshield looked brand new. You couldn't even tell it had a chip before.”
“This is the best Auto Body Shop in St. Louis you cannot beat the price and the customer service is just awesome. Pat was amazing I highly recommend this shop to any.”
7:30AM - 5:30PM
300 Biltmore Dr Suite 320, Fenton“My insurance company supplied the names of three auto body locations. I am so happy I chose Schaefer in Fenton, MO. The workmanship on my 2007 Ford Escape was flawless, and when I picked my car up, I was shocked that there were absolutely no signs of damage. Bailey (my contact) was very helpful, kept me aware of the progress in a timely manner, and was quick to return my calls. To top it off, the car was totally detailed and every inch of the car (exterior and interior) was immaculate.
This is a first class operation, and I am pleased beyond words with their work. I am happy to recommend Schaefer Autobody in Fenton, MO. I know you will be pleased.”
“unfortunate to see a lot of bad reviews. I thought my experience was great. the job was quality and my technician Jeff was kind and friendly. the front desk staff was also kind and helpful. For those of you who need a replacement window with calibration, please pay attention to the instructions. show up 15 mins before your appt. and have at least 3/4 of a tank of fuel and your tires properly inflated. don’t be like me and show up prepared!”
“Great customer service. Honest. Great pricing & quality. Kept me informed of the manufacture delay in getting my windshield & was quick to install as soon as it came in.”