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January 2024 by Mississippi Princess
Useless
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October 2023 by Stephanie
My husband went to this store twice recently because his iPhone, which he bought there, wasn’t working. They eventually fixed it, but he had to call customer service to get some of the help, and both clerks at the store were notably rude and uncooperative, to the point almost of obstructiveness. I notice most of the good reviews are from last year, when we also got decent service. What’s changed? Is there a new owner or new manager? If you can, it’s worth going somewhere else.
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May 2023 by DEE TAYLORTRANNY
This is my second time coming to this store about a bill issue and sos signal issue!!! I paid almost a 1000 for my iphone 14. The manager is horrible and clueless. I don't understand if I paid my money at this store then you should be able to help the customer and not turn them away to a 611 robot on the phone. Whoever she is the manger with the glasses on needs to check herself. The worst customer service this week. If it happens again I will leave Verizon and go to AT&T!!!
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May 2023 by Madison Berkley
I'm here just to let the owner of this location or official that my family and I went somewhere else! Last week we came up a party of 4 and I decided to add 4 new lines as new customers and get iphone 14s free with a $25 a month for each like it said on the promo card. I'm not sure the young lady dressed in red with glasses was having a bad day or just didn't want to give us service. Anyway. long story short we used my credit and I was shown the spending limit approved for $7000! If thats the case then I don't have to make a down payment? That is more than enough for 4 lines and watch!!! The young lady claimed to be the manager Kendra and my husband asked her is there someone else over her or we could call. The issue was she kept said the credit application was on hold and they had to call the core people whoever that is which took forever. However, I will never forget how we were treated by this person when asking about how much for each plan, setup, and monthly bill. I guess that was too much to ask. She was very hot and disrespectful like we couldn't afford it. NO PROBLEM! WE LEFT AND WENT TO TMOBILE AND GOT 4 LINES AND 4 PHONES! I hope she reads this or her boss hires new people to deliver good customer service and not rudeness that will run customers off.
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April 2023 by Katrina Williams
I came in last week to this store to get an upgrade on my daughter phone since I am the owner on the account. This was such a bad experience and had to drive to Batesville. The manager or Kendra I think was very nasty to me from start to finish! She kept saying mam we are not a corporate store and I understood that. I simply wanted to buy the phone first then trade it. This person has bad personality when talking to customers. Thank god I went somewhere else. Russell Cellular if you are reading this please fire her. Noone deserves this kind of behavior. I'm calling Russell Cellular today
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January 2023 by Tristan Andrews
Thank you so much for helping to resolve my issue with my phone! Everything was working except that I couldn’t make or receive phone calls. I’d tried all of the usual tricks to try to fix it, but it turns out the problem was that the SIM card needed replacing. The guy who helped me was very patient and helpful. I feel very bad that I didn’t remember his name. Great service and great staff!
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January 2023 by Charles S.
I signed up with Verizon in Dec of 21, switching from Att after years with the service. Not ONE thing Verizon promised was true, from the promise of a "Free Phone to the actual amount of the bill. Also, I was told I did not have a contract or obligation after receiving promotional money, and I also paid for I cloud service which I never received. This is not a Corporate Owned store, and cannot or will not actually try to help, only refer you to someone else in Verizon. DO NOT believe anything they tell you......I do not recommend this store or Verizon. T Mobile was honest and up front about everything...Verizon WAS NOT.
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November 2022 by stephen collins
A few months ago I changed to the unlimited plan I was told that when I switched to auto pay and no paper billing I would get $40 off my bill So to I was assured my bill would be around $191 per month But my bill for the last few months has to be over $230 and I still get paper bills I feel it's all a come on and bull The employees at Russell Comunication are no help at all I am very dissatisfied with their so-called service
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July 2022 by Connie Ridgeway
We were very happy with Verizon in Oxford she helped us out so much. We got all the discounts that we were supposed to get very happy
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March 2022 by Lori Crocker
The young manager there was so nice and understanding. It was a fast and easy process. A+
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February 2022 by Symone
I opted out of having the associate set up my phone, but I was told that I still needed to pay $35 for the set up fee. I asked why and was informed that it is company policy even if I do not receive the service. I paid the fee (even though I opted out of the service). I called customer support and they were able to refund me for the service I did not obtain. Shame on this location for taking advantage of customers.
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February 2022 by TehDuke
I broke my phone when working out of town and needed another in order to make it home. Sheyanne was handled my situation with such kindness and patience.
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January 2022 by Karen Christoff
Katie and Curtis were wonderfully helpful to us technologically challenged oldsters in getting our new phones set up. We are very pleased with the devices and the service.
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January 2022 by John Hollingsworth
Katie was the person who helped us. She did an excellent job, being very patient and displaying ancalm, deliberate assistance to our unique circumstances.
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January 2022 by Laura Leigh
They were so helpful and patient, tried their best to find me a new phone in a time where new phones are hard to get! Very pleased!
