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September 2024 by Tiffanie Smith
I always have a Great experience with Ashley Furniture Home Store, very Welcoming staff. They don’t overwhelm you with questions, always willing to go the extra mile.
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September 2024 by Sheila Martin
Was an awesome experience.
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September 2024 by D H
We were just going to look and get a price range on what we wanted, but Trent helped us to find what we wanted at a great price and we bought on the spot! If you want a no hassle, straightforward salesperson, go see Trent at Ashley’s in Flowood today!!!
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September 2024 by Shannon Broome Kelly
We just had an absolutely amazing visit at Ashley Furniture!!! From Justin with the furniture to the mattress expert, that I do not remember his name and I am so sorry, were both outstanding! Definitely 10-10 recommend & we WILL be back!
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September 2024 by Kelly Christian
Justin and the team was great! If you ever need anything specifically ask for Justin Barnes!
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September 2024 by eva thomas
The staff was courteous and knowledgeable about their products. Answered questions with kind and professional information. Thanks ?
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September 2024 by Darrell Mccollum
They have a zero return policy. The warranty isn't worth anything. Buyer beware!
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September 2024 by Yurany Esguerra
The staff is really friendly and very good service
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September 2024 by Angela Boyd
Outstanding customer service!! I was immediately greeted with a smile by a young man Cayden as soon as I came through the door. He was knowledgeable and polite. He stayed with me when I had questions and gave me alone time so I could roam the store and think when I needed to. He was very patient, professional, and genuinely friendly. Very nice guy. I bought furniture for 3 rooms and I LOVE each piece. Can't wait for them to be delivered ?❤️
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August 2024 by Laken Camp
I typically do not bother with negative reviews but my experience with Ashley Furniture has been disappointing to say the least. In July, I visited the Flowood branch to purchase a couch, my first furniture purchase.
The sales experience was pretty quick and easy, despite a disagreement about online price matching and the in-store promotion. But maybe that was the writing on the wall.
My sales associate informed my husband and I that the couch was in stock and could be delivered within two weeks. The reasonable delivery date was something we considered when making our final decision.
I understand that there may still be supply chain issues affecting delivery of goods. I understand dates can sometimes slide to the right, but the handling of this purchase has been a nightmare.
I received a call three days before the scheduled delivery date and was informed that the couch was in fact not in stock and needed to be built. I was given a new date in August, a month from the original delivery date. Fast forward to that week in August, and I received another call stating that the product wouldn't be delivered until September.
I had already promised my older furniture to a college student moving on campus this Fall, and I am now forced to make compromises due to inaccurate sales information, whether intentional or not, on behalf of the company.
Furthermore, it is extremely difficult to reach a human customer service representative, and if you try to address the issue in store, no one assists and instead tells you that the number on your receipt is the best service they can offer.
I hope your experience is better than mine. I will update this review when my product finally arrives
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August 2024 by Jacquline Burton
For the Memorial weekend I went to Ashley in Flowood Ms to purchase a bed and night stand. When I first walked in the store Mark Hooten was sitting on his personal phone. No once did he ask me can he help me. So I told him that I wanted to get purchase a couple of item. So as he looked up what I wanted he said that they had to order it. So I ask him about how long was the zero percent interest. And I told him what I saw on the commercial on TV. So he said he had to ask Jeremiah so Jeremiah said it was 6mths. But I told him that's not what the commercial said so he said well that's all we are doing. Very rude. So I ask for the customer complain number. They was hesitant to give it to me. Then I told Mark Hooten that I wanted to order it, but Jeremiah said no. That they didn't want my business. So I called customer service to complain and tell her about the bad service and how rude the salesman were at that store. And the lady that was on the phone tried to call that store to resolve the issue but no one would take the call. So she said the only thing that she could do was to give me a $75 credit that I can use. But that's the only Ashley close to were I live. So I told all of my friends and family not to shop there and to tell other people. So I decided to go to Miskelly furniture store. Better customer service there. Ashley Furniture in Flowood Ms sucks
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August 2024 by Dr. Katrina Bays
Great service!!!!
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August 2024 by Susan Ford
Very helpful and pleasant
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August 2024 by MaryRhea Logan
My experience with the sales associate was great! We picked out the most perfect sectional. The delivery is a totally different experience. My couch has been rescheduled three times to be delivered. We get a confirmation every time to confirm we will be getting the delivery. The sectional never shows up and we never get a text that it’s canceled. We just keep getting new confirmation texts. I call and call with no answers. I even went to the store to see where the couch was and if I could drive to the warehouse and pick it up. They said it’s now scheduled for next week to be delivered. When will I get my couch??? I was given a number to call the store manager tomorrow. It’s just the same robot automated system that gives me no option to speak to an actual person. I guess I’ll go back up to the store. So frustrating!!!
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August 2024 by Deb Silviano
Wonderful selection of furniture and the best salesman ever! Trent was so helpful and patient and courteous!
