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February 2024 by Profesh Sesh
Worst experience each time. The place is full of employees but only one extremely large woman is escape goat to actually work. She's given me false information to try and upsell a package. I went online to switch my internet, and found this out. Really unbelievably obnoxious people at the store. Yelling info across the store to customers. I left. GROSS
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January 2024 by Adrienne “The Happy Soul” Yahiness
Nice staff easy service
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December 2023 by Vera Griffus
Fast friendly staff
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November 2023 by Esequiel Guzman
Total garbage representatives! The worst service by 3 individuals and none wanted to help. Called the 800 number had my bussiness done in 10 min. I drove down to this garbage can and was met with nothing but harbage representatives. The guy on phone said the help was atrocious because they lied to us about our bussiness to conduct. He said he qould report the store to gis manager. Save yourself the headache these people will give you.
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October 2023 by Brenda Robledo
Hi My name is Brenda Robledo i was happy with the Services until i met this guy from the technical support teem and he was suposed to send somebody out to fix my promblem with my hook up on my equitment instend he became very rude to me and shut my service off and as of now i don't have no good reviews im sorry bu the way i was treated by the technical support teem and he discount my service and now i got a reason to bring all the Equitment back and im sorry bu that guy made it so i can't no longer use xfanity services again
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September 2023 by J F
Do not go to this store. I was greeted(many times on many occasions) with a person who was not going to be helpful. She asked for my phone and said xfinity mobile would call me back. Am I not at the xfinity store? For another question, she did not know answer and did not offer any solutions. Someone else walked out when I did and noted the lack of friendliness and said she was going to go to the Roseville store which I did subsequently and they were amazing. Helpful, friendly.
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September 2023 by Tatiana Martinez
i swear this specific store only hires technically illiterate people on purpose. Do not come to this location for any tech support issues, they don't care about a guest unless they're making a sale. Roseville location spent over an hr helping me with a SIM card malfunction and sent me off with real solutions and answers to my concerns.
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September 2023 by Bad Hombre
Comcast will bring stress to your life. If you have PTSD as I do, go somewhere else. If the "little things" hit you the hardest, go somewhere else. Yesterday I walked in this store with my remote. A major button will no longer function.. I stood at the front desk at the store entry and asked the employee how I may exchange the faulty equipment. He opened a small drawer and as he looked inside he said, we are running low on remotes.i asked him what I habe to do to get a new one. He said go to a different store. I have been with Comcast for many years and my monthly bill is $150.00US before any extra charges.
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August 2023 by S
Great customer service. Very friendly, straightforward and genuinely helpful.
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August 2023 by Asmerom G
rude customer service agents. if they are angry for no reason they should find another job.
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August 2023 by Fenton Heirtzler
Rude employees. VERY rude employees. They refused to help clear up a problem with my phone. I sat there for +1 one hour speaking with a representative at their call center, because the employees ignored. me. A +6 foot employees spoke so loudly (mostly to other employees) that I could not carry out a conversation, also on the phone. He knew what he was doing. Racism? Fire that guy, and bring in a new management team. Find a different branch.
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July 2023 by Emily Post
After many frustrating experiences trying to switch from Verizon to Xfinity, I finally found Rhonda at the Highland location. She was super patient and helpful. She made me glad we made the move to Xfinity.
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July 2023 by Marina Schroeder
Iun was super helpful and I saved a lot of money by switching to Xfinity mobile. Went from paying 60 dollars a month for mobile to 5 dollars a month by bundling my internet with mobile services. Can't beat that. ?
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July 2023 by Jeff Kruse
Woof yall. I didn’t know a company could rank this hard and still be around ???
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June 2023 by Sully Gwost
Great customer service, and always a friendly and personable atmosphere. Tae’Vion Wilkins and Rhonda Evans stayed almost 30 minutes late after closing to help me. Could truly tell they care about their customers and their experience.The Service industry is difficult to work In right now and it is hard to find such nice people willing to help you. Hats off to you both. I’ll be coming to this location again, and recommending my friends with x-finity. I’ve always had such a great experience. Thanks, you guys!
