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August 2024 by sylvia santino
Bad service, always lose my packages, and they don’t pick up the calls at all. They need to do better
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July 2024 by rk r
Over worked and understaffed!
My package was misplaced in transit even though they scanned it few days ago.
I received standard robotic answers from the lady working there without letting me known where the package is. The black lady, who maybe the supervisor, her demeanor changed instantly from being polite to rude. And I got shamed into for asking questions about tracking my package down and bullied into believing I shouldn’t let be asking questions they don’t have answers to!
My experience seems to resonate with other customers too
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July 2024 by Christopher M
This post office has totally lost my mail following a mail hold request; no one can seem to track down any of the mail that was set to be accumulated and delivered, and we are not getting any serious help to track it down and get it delivered
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July 2024 by Rebecca
Great location. I have always received efficient, effective service here from knowledgeable staff.
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July 2024 by Suz S
Drove out of my way 2find post office w/24-hour kiosk and as web site states, 24-hour kiosk located inside the post office lobby. The door was locked, 'NO EXCESS' 2the 24hr self serve kiosks..
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May 2024 by John Xiu
Worst customer service of all Minnesota USPS offices, the staff will not provide a solution for you and will keep telling you to go online to solve any problems. Go to some other USPS locations, this one is not it.
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May 2024 by Sarah Taffee
Easy peasy. Went mid day on a Wednesday, no line. Transactions handled quickly.
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March 2024 by April King
The actual post office is fine, but in my five years of living in the Midway, I have slipped and fallen on their sidewalks on three different occasions. They are perhaps the most negligent businesses in the neighborhood in this regards, and are a personal injury simply lawsuit begging to happen.
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March 2024 by Kari Kounkel
I think it is terrible customer service when people think it makes them more efficient to slam things, make loud noises, and talk in high, loud voices when processing your request. It doesn’t. It’s just rude and obnoxious.
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February 2024 by Andrew B
The gentleman that helped me get a PO Box was so friendly and helpful. I never felt rushed, despite there being a wait line. The two people working the customer service line were very efficient.
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February 2024 by Being_ Khadar
Omg the the supervisor she is a black lady she is so horrible she has zero customer service my mail didn’t come to the my mail box i came for a help she said i should wait in the outside after an hour of standing up she come back with nothing
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February 2024 by Jen Evans
Someone working at this post office regularly has their scanner set to "delivery scan" instead of "acceptance scan". I run an online retail business and this causes chaos for me and my customers, having them think their order has been "Delivered" to a P.O. Box in St. Paul. It's now happened twice in one month, one time on 20 of my packages, and again today on 1 package. When it happens, my customers can't track their orders online anymore and have to rely on my word that it's on its way. How can this post office specifically cater to business owners when they have someone working there who doesn't know how to use their hand scanners properly? Really, really frustrating.Have otherwise had only positive interactions with the counter staff here but this continuous error is unacceptable.
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December 2023 by Theresa Nelson
I've used this post office for 30 years and have found the staff to be friendly and helpful.
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December 2023 by Nephilimon “Kokuryū no Tenshi”
My package said it was supposed to be delivered on Saturday the 16 of this month. I'm still waiting. Is it just sitting in the truck? The post office? Was it delivered somewhere else? Or did someone steal it? One star for potentially withholding a package.
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December 2023 by Jeffrey Oertel
Total incompetence. Every time I go there, there is some glitch. One of the people does not know how to handle registered mail, another has a scale that does not work. Today, I was told that they cannot insure packages over $5,000 (which does not apply to registered mail) - but the employee had a completed registered form in hand, and was wrong. They can insure for up to $50,000 if registered. This after waiting first in line for 15 minutes. Never again. I will drive further to another PO.
