Received a returned broken light. They sent me a replacement that had also been returned and it was broken. Pottery Barn is sending broken and returned items. They offered no discount for our trouble and didn't seem to care. That was my first and last time ordering from Pottery Barn.
August 2021
Be aware of ordering things online. Customer service people were nice on the phone except they don’t seem to know what they are doing.
July 2021
This is the only Pottery Barn in the metro where I would say employees are exceptionally rude, inconvenienced by one’s presence and clearly irritated when asked for help. I would NOT recommend this location for a pleasant shopping experience unless you enjoy being treated like crap.