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October 2024 by Yer X
Been going here for a few years with minimal issues but this year has been more disappointing. Had my son in the summer and they needed his SSN card which I don't carry around, and I suggested to use my benefits number from insurance to look up his coverage so i can get his rx. They refused saying that wouldn't work so I came home gave them a call with the ssn. The lady who picked up took the ssn, put me on hold, then randomly transferred me to another guy in the pharmacy who then also took the ssn AND my benefits # down. Had to go back in to pick it up and he said they could've just used my benefits # in the first place. That was inconvenient for me especially with a newborn and a 20 month old crying upon initial pick up.
2nd issue was a week ago when I was picking up another rx for my son's diaper rash. When I unboxed it at home the tube appeared to be dented like someone had used it once or twice. It was sticky with some of it smeared on the side and there was no safety seal upon opening the lid. I was concerned song left a message as it was after hours and the next morning received a call back and the guy was quite rude telling me there's no way that would happen bc they don't taken returns at the pharmacy. I assumed he was right but he didn't reassure me about anything other than it would be fine to use and that if anything happens to my son it's just his own allergy reaction. He totally missed my point about my concern of someone tampering with the ointment. I was frustrated trying to explain it to him and so I asked if this was available otc and he said yes so I figured there's no reason To continue the conversation so I went and bought it at another store later in the day. I will be switching pharmacies, but it's not like it'll affect them in any way. The customer service is not very good here and I am a pretty patient customer who usually just goes with the flow. Pics attached to show the tube that he claims is nothing.
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October 2024 by D. S.
We have used this pharmacy for several years and have always appreciated the customer service we have received from the pharmacists and the people who work behind the counter. They are honest about whether or not they can fill the meds in a timely manner, and are always courteous when we called to check to see if the prescription/s are ready.
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November 2023 by Peyton D.
The Self checkout is half open, and when you have to checkout the scanners misread the items and it requires one of the workers to assist almost every time it is used. And then it takes somebody to realize what's going on about another minute sometimes two. The whole process is very slow and tedious.
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October 2023 by Larisa Pavlov
DO NOT GO HERE! CHOOSE ANOTHER PHARMACY! This location does not care about patients and often lies about when prescriptions are ready. Service is awful and rude. Please choose another pharmacy.
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October 2023 by Margaret Frederick
Garbage. Go elsewhere for your prescription. They'll keep you waiting for ages despite claiming your rx are ready and act unconcerned the entire time.
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January 2023 by Giselle S.
Wow!!! I have always enjoyed the yummy muffins and cookies from Hy-Vee bakery. Well now I have to share my wonderful experience of ordering a cupcake cake for a baby shower. I was in the store last Thursday to order a cupcake cake for a baby shower on Sunday. The young woman that helped/guided me through the process was knowledgeable, patient and wonderful. I told her my idea of what I was looking for. She took that into consideration and added her great ideas. I was so comfortable leaving the store because she assured me that the cake would work.Today I returned to the store and was soooo elated with the cake. It was just what I wanted. The baby shower honoree and guests were very impressed with the appearance of the cake as well. Not only did the cake look good it tasted good! The chocolate and yellow cupcakes and buttercream frosting used to create the cake were so yummy and flavorful. Thank you Hy-Vee Bakery!!!!!
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October 2022 by Tommy Mathews
Went there staff are very knowledgable and helpful
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October 2022 by A little Sparkle
Worst pharmacy that I have ever dealt with !!!
On every level.
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October 2022 by Amy “Bubbles5299” Alberta
This pharmacy is known for stealing your meds, if you have any type of controlled Medication beware getting your meds filled here I've had mine stolen 3 times now, I've had to report them to the pharmacy board!!!
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October 2022 by David C.
This is probably the best grocery chain in America. Watch out for the daily deals because those can't be beat. Employees are super friendly and helpful. Looking forward to their further expansion not only in Minnesota, but the rest of the country as well.
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September 2022 by Angie Streiff
On two occasions pharmacy staff were rude to me as a customer to them
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September 2022 by A P
Some of the staff need to be replaced. I don't understand how they're in a customer service type job that's for helping people in need when they can't complete a basic job of putting a container in a bag and slapping a label onto it.I called about a prescription that got sent to the pharmacy. They said to give them 20 minutes before coming so they could "get it ready." I gave them 30. When I arrived, a woman with an attitude asked me what I needed and my birthdate. After giving her the information, she responds with "ugh, just sit down. It'll just be a minute." I sat down. In the meantime, the staff helped about 10-15 other people. Some were walk-in COVID vaccines, others were flu vaccines, and a majority were other prescription pick-ups.After waiting for 30 minutes in front of all the pharmacy staff, and watching other people receive assistance the pharmacist comes out and asks "are you waiting on something"? I explained that I was waiting for a prescription and then he reaches in front of him, pulls out a container with my prescription in it, and starts putting together my prescription. So my prescription was sitting there for who knows how long, while I was sitting, waiting for a prescription. In total it took about an hour altogether from calling and physically receiving the medication.On the other hand, "Nick" the pharmacist is the best I've seen. He's always super friendly and very helpful. I haven't seen him lately though, so if they replaced him with the clowns that are attempting to pass as a functional pharmacy, they made a gigantic mistake.
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September 2022 by Becky L.
The online grocery order pick up area is so unorganized. By the time they get your order to you you could have went in and shopped yourself. I have given then several chances but I am done. Competitor is so organized, quick, simple and a great experience.
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June 2022 by Logan Engen
I absolutely cannot tolerate this pharmacy any longer.I cannot comprehend why they cannot keep medications in stock.When, after contacting them about a prescription for 3 consecutive days, they tell me on the evening of the 3rd day - " Were hoping to get the shipment in tomorrow"What ?! There are so many things wrong with that statement I cannot even begin to express how frustrated I became.They also do not have the ability to put my prescriptions on auto refill because my "state funded insurance" does not qualify for that convenience in their system.This pharmacy fails on so many levels to provide even minimally satisfactory service.I highly recommend you take your needs elsewhere.Continuously disappointed
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March 2022 by Victor V.
The take out food area is serving old food, tasteless food. Went to grab a lunch and purchased orange chicken with rice. Rice tasted like it was made last month. The orange chicken had more breading than chicken and wasn't fully cooked. I do not see myself grabbing food from the take out area anymore.
