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November 2024 by Jodie Lindell
nov 2024 . James once again did what I thought could not be done AND did not gouge the customer, ME. My bike missed me but now is safe to ride it. thank this staff member,James in bike repair and assessment
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November 2024 by Eric Pitt
Really kind and helpful staff
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November 2024 by Edgar A. Cabrera
Bjorn answered our questions and helped us find the items we needed. We received good customer service and had an overall good experience during our visit.
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October 2024 by Classic Stark
No service; I signed up to have a board delivered to the shop. No one even said hello or had any interest in my potential business. I would have considered picking up wax or extra gear, but no one was around to help me. I’ll be going elsewhere for sure next time I want equipment. Not worth the time spent there
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October 2024 by Uvuvwevwevwe Onyetenyevwe Ugwemuhwem Osas
The best 5 stars Quick and very very good people.They helped me and are good apart from the atmosphere being great.
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October 2024 by Sami Jo Jo Winks
Super helpful and got my bike back into excellent working order!
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October 2024 by Karen Lunde
Amazingly fast service to fix my flat tire with a new tube. Thank you so much!
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October 2024 by Abdirahman Adan210
only the parking is not seen while at the front off the shop
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October 2024 by Natalie Kramer
Super friendly and fast service. They tuned my bike up with a new chain and tire in less than 24 hours! Thank you Eriks!
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October 2024 by Jordan Baber
Quick and clear service and communication.
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October 2024 by Sara Friedman
Able to fix a tricky situation and found a great new bike for my daughter in an efficient manner
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October 2024 by Akihiko Vida Charm (JINSBEK)
Bjorn, Assistant Manager is great! Very friendly and attentive, he made my whole day. I think if you’re here to just buy parts and supplies, it’s great. However, I came in to have my Aventon Level 1 repaired (and to my knowledge Erik’s is the only shop and dealer offering dedicated service of Aventons in the Twin Cities). No less than 15 minutes after I start biking *right out of the shop*, my power supply fails again (which was my initial complaint), AND my after-market rear motorcycle lights (the first-generation Levels don’t come with any lights, so I had to install and hook up to the battery my front and rear lights myself years ago) stopped working. Mechanic’s service notes weren’t very detailed, and both times I came into the shop (drop-off and pick-up), there was no mechanic on-site. When I first dropped off, I was told their mechanic would give me a call the next day to touch base and give me an update on my bike. No communication that day. But the day afterwards I get an automated text notifying it’s been repaired… I’m going to have to disassemble the bike and look at it myself, and repair it myself when I have the time, which is very hard for me to do post-COVID. So, whatever servicing was done may have left my bike in WORSE condition! If you have a broken Aventon, don’t bother coming in unless you know you can have a face-to-face with the mechanic directly. Very disappointing and I think I’ll end up just giving away my old Aventon if I can’t have it professionally serviced within the Twin Cities. I would recommend Perennial Cycle and Behind Bars NE for actual mechanical service and expertise. They both deal with e-bikes, just lacking a specialisation in Aventons. If you have a malfunctioning Aventon you may have to deal with it yourself if you want to keep using it…
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September 2024 by DW
Bjorn was amazing. They were very knowledgeable and took the time to ensure I got the best deal and the best price!
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September 2024 by Xam Macias-Miller
Excellent service, very professional ??
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September 2024 by Morgan Berkus
Jason, I think a store manager, was great. Super patient, showed me all the key points of an e-bike, helped me size and test ride one. The whole experience was fabulous. Another young man was behind the counter too, long hair and nose piercing, super good natured.
Oh, and I bought an Avanton level.2 commuter e-bike that is going to be ridiculously fun for years.
