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October 2024 by Max Wan
It took me a month to get my card replacement, and Chase is probably the worst bank I’ve ever seen.
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October 2024 by Gary Carver
Excellent customer service above and beyond. I will always be grateful for the way staff here treats me like a human being.
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September 2024 by Hong Her
After-hours lock has been broken for months.
Edit: Updating my review over 2 years later, still broken.
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September 2024 by Victoria Zhu
Seriously amazing service provided by everyone there - I’ve had to visit multiple times to do things over the last two weeks and every single member of the team has been prompt, friendly, super transparent, and patient!!
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June 2024 by Tanmay Hinge
Friendly and fast service ?
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May 2024 by Thang Do
Best JP Morgan Chase Bank experiences I ever had! Compare to other location I have been to another states such as Ohio it is the best costumer services I ever had at JP Morgan Chase! Where I have been greeted by professional employees who helped me open new checking and credit cards account, plus a couple months later they called me up with new opportunities to do more banking with JP Morgan Chase that i have never heard or experienced from another banks I have befored
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November 2023 by E Al
I have been a chase client since 2015. This branch did an awful job at solving my problem. They tried repeatedly to wing my concerns and refer back to the website-although I explained to them I tried with the website multiple times-. They were not aware of the service I enquired about and they didn’t bother to call and check. I didn’t trust their answers. Mediocre service and very unpleasant and unprofessional.
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July 2023 by Iuliia Polina
Excelent service! Friendly staff, clean office, good location.
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June 2023 by Neka T.
racist staff, did not like my interaction at all, especially with me having anxiety I thought they would be more patient, instead of thinking because I'm black I'm trying to get over.
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April 2023 by S Chew
Terrible customer service! No surprise why others have poor reviews as well. I will bring my business elsewhere and would never bank at Chase again!
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December 2022 by EzzAddin Al Wahsh
I have been a chase client since 2015. This branch did an awful job at solving my problem. They tried repeatedly to wing my concerns and refer back to the website-although I explained to them I tried with the website multiple times-. They were not aware of the service I enquired about and they didn’t bother to call and check. I didn’t trust their answers. Mediocre service and very unpleasant and unprofessional.
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December 2022 by Maciej Bogucki
I've been customer to numerous banks over the years and chase has hands down the worse phone customer service from all of them as of 2021. Non responsive, not enough staff. I just need to be able to log in to my account and sorry, I was not able to spend more than 45 minutes getting transferred back and forth and being put on extensive holds each time. This is not acceptable! I'm done with you guys!!!
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November 2022 by James B.
Warning to all Chase Bank customers: they will NOT let you jump behind the counter to "test the change." Do NOT try this!
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November 2022 by Lida Christensen
Bank literally anywhere else
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September 2022 by James Dwyer
Please use any other bank than chase. The absolute worst customer service there is. I have a credit card, car loan, checking account, savings account and a car lease with them. After my experiences recently with their lack of customer service I have closed the checking and savings accounts, am paying off the car loan, canceled the credit card and looking to leave the lease early. I moved my bank and credit card to BMO who has been great. If you want fees but no service this is definitely the bank for you
