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July 2022 by Dominik D.
I'm pretty sure this Bank of America isn't here. I drove around twice, tried to get in and was unsuccessful. If I'm wrong, please post a review.
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December 2019 by Amanda W.
I had to go to the branch to verify my information and stop fraud on my account. The VP and branch manager, Margie Mumbleau, stepped in and helped me get everything straight and get a new card. She not only knew exactly what to do, but she sat with me as we went through the process. It was a rough day, and i am so thankful for her expertise, kindness and compassion. She is my go-to from now on!
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November 2019 by Samita J.
This bank is just the worst. I have been going back and forth with them since March trying to settle a dispute. When I call to follow up (after they say someone will respond to me and never do), no one has any idea what I am talking about. You would think they have a system to update notes, but when you ask, they say they don't have access to this. But what they do have access to is how much your balance is and that they can take the payment or have their annoying agents call you on a daily basis. But yet no one can return a phone call. I received a few email addresses for people who could "help." I have now been going back and forth with a "Heather." She told me 2 weeks ago that she escalated my concern and it would take 2 weeks to respond. I started emailing her for follow up about 5 days ago. I've left her 3 messages and nothing. Don't we all wish we lived in a world where we had a job that it was okay to ignore a customer or just not respond when you don't know? How do they think this is okay? Maybe this explains their numerous pages on yelp and their 1 star ratings. I honestly have no idea how they are still in business. What do they have to offer except for incompetent, robot of agents and people who just ignore your concerns, but yet perfect as harassing you when they call. Avoid this bank at all cost. Consider yourselves warned and don't waste your time asking an agent a question. Most likely they are a robot, have no information and when they say they will ask, what this means is let me get off the phone and just ignore your calls and messages going forward. Because US home bank REALLY COULD CARELESS.
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May 2019 by Nick Z.
FYI. I originally posted this and removed because I thought it was resolved. US Bank Corp. did reach out to me to help and I appreciate that however it looks like the local branch is unwilling to fix the 2nd situation below. My partners and I decided to use them for our small business account. It seemed to start out with no issues until we found out they had not set up our account correctly. There are four of us and somehow, I wasn't even in the system yet we all went to the bank and gave our information. We were having issues every time we issued a check the return address either would show a personal address with the company name or a personal name with the company address. When I reached out to the person who did all the paperwork, he told me he couldn't do anything and to call customer service. I called multiple times and they kept telling me to not log into a personal account. But we were logging into the business account and sending the check directly from there. Finally, after multiple calls one person was smart enough to look further into it and realize it was an error on their part and it was corrected. Next, we started doing wire transfers to Mexico. We indicated how many pesos we wanted to send. Instead they sent that number in US dollars. So it went from sending $300 roughly to almost $5K including the $200 fee for the wire transfer. I told them about this as soon as I saw this back in January. They said they were cancelling the transfer. Then all of a sudden acted as if they didn't know what to do and couldn't get the funds back. We warned them after months that the attorney at some point will have to claim it and be taxed on it. They continued to act as if they couldn't do anything and told us to start trying figure their mistake on our end. They did temporally put the funds back into our account as they tried to resolve the issue. Eventually they were unable to obtain the funds after waiting too long. The local manager threatened us by telling us if we didn't return the money someone would get fired at US Bank for their screw up. We are a startup company and aren't even paying ourselves so not sure what we could do about it. They then took the $5k back out of our account which to them is nothing with respect to money. I did go into the bank recently and they again admitted to the mistake. The manager politely explained their side of the story and showed me the original document that my partner signed. However, they would not give me a copy or let me take a picture of it which I thought was odd seeing how we reviewed it and it had our signature on it. Unfortunately, we do not have any paper evidence as we assumed transferring $300 wouldn't result in losing $5K. Lesson learned there. I know all banks have their good and bad, but how these issues were handled is disappointing. Luckily, we are a newer company so it will be somewhat easy to change banks at this point so glad we found out early. Needless to say, we are moving on from them so just error on caution when looking to do business with them.
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May 2019 by Stephanie L.
So I've been a customer of us bank for years but I submitted one payment late and instead of just adding a late fee they cut off my card. I went to buy my dinner and they said declined! Embarrassing! I mean yea I'm human and it was an oversight. I have perfect credit and it was one missed payment. Can we say over reaction??? I called and said hey sorry I guess I forgot but I'll pay over the phone right now will you please turn my card on. The response was a hard no not until we get your payment and I said uh and yes I just said that I'll pay it right now this second. They said no sorry it will take at least 7 business days to post. I was like seriously?! This is how you treat a long standing customer?! So I said cancel this account today. I paid off the card and took my business to Citi and discover who seems to be pretty happy with me and a client and I feel the same. It would appear that they value me and they treat me well. So suck it US bank!!!
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October 2018 by Suzanne C.
Just had the most horrible experience here I've ever encountered with any bank. I've had my account here for 4 years not to mention a premium business account and I was literally treated like a criminal here an hour ago just for asking questions. I came in to deposit my check into my account as well as have a money order done for my mortgage. I do this twice a month. Apparently my ID was expired without my knowing for the last month. The teller explained he couldn't do it with my ID because it was expired and the system won't let him. I explained I just did it two weeks ago without a problem. He said no that can't be true and he can't do it then called over the branch manager who wouldn't answer any questions on why and when this "new procedure" began. She barley let me even talk, wouldn't assist me, wouldn't listen to the situation just kept telling me no they couldn't and asked me to leave. I said I would not leave until every dime was deposited into my account (They had only deposited half my check meaning they were not going to give me over $1000 of my own money). She continued to ask me to leave refused to help and threatened to close my account. Let me also mention I wasn't rude I wasn't raising my voice all I did was ask questions and was not getting any sort of any answers. The branch manager repeatedly called me aggressive and all I wanted was for them to at least give me all of my check since they couldn't do half in a money order. Finally after 5-10 minutes of this they deposited it. Then had the nerve to have two patrol officers follow me out. I will be using the other branch going forward this branch manager has no clue how to answer simple questions and resolve conflict no idea how she has a job.
