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December 2023 by Leanna Bianchi
Not sure why they have some bad reviews about customer service. Every time I shop here I get the best service at any Finishline!! The associates are very thorough and kind
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November 2023 by Grimbiker
Apparently they're unable to answer the phone on multiple calls. I don't know
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February 2023 by frannie lange
The girls are snobby took my grandson to get tennis shoes first time we walked in there was 3 girls at the cashier talking we where just looking my grandson then said let's go check the other shoe stores in mall so we left about 1/2 hr so my grandson goes let's go back so we came back the 3 are still talking and laughing I motion for the girl to come over she continues to talk so not to sound racist but a black girl comes from the back I motion for her to come the girl running the cashier comes out from behind the cashier asked if she could help after having to Waite on her I told ho back finish your conversation that the black girl would help she was awesome and then when I went to pay for shoes I notice there was some kinda of survey the girl who wouldn't help when asked by passed it so I couldn't answer when I said I would like to answer it she said it wasn't important normally I would have made her bring it up but was already mad just wanted to get out of there but when the girls want to talk and visit then Finish Line can pay them I'll get one of there staff who's willing to help but to the one black girl Thank you your awesome
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February 2023 by Wendy Moore
Bought a sweatshirt to wear Christmas day. When I got home, security tag was still on it.I wasn't able to get there before Christmas due to weather, so I decided to return it. When I got there, manager only has $200 in her till...not enough to pay me the $55 I spent. What? Manager says, can you come back later or keep the sweatshirt? Not, can I offer you a discount to keep it, as I told her it's a 100 mile round trip. So I waste time and go back. Now she has the $55. Really!?! Worst customer service ever. Not to worry, I won't be back.
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May 2022 by Kole Swearingen
The worst customer service or even customer consideration that I've ever delt with. The phone rings for minutes on end before an automated reply tells you to try again. They have inaccurate hours posted, and even turn you away when the shoes they sell you have a defect around the toe area. I got the shoes three(3) days ago, on Thursday(04/14/2022), and can't return them. $140 down the drain. I will never shop here again, and I'm going to put this horrible experience on all social media platforms. This is just ridiculous. The worst shopping experience I've ever had. They can't even honor their 45-day return policy when all criteria/expectations are met. Just straight up horrible. This is not the first time I've experienced negative outcomes with this company, but it will be the last. I, personally, do NOT recommend shopping here.
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September 2021 by Mary Berg
Can't find anything that was made in USA
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September 2021 by Steven Fuqua
Didn't have shoes in my size for what I was looking for.
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September 2021 by firezebra 67
Great customer service
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July 2021 by Tyler Young
Great selection of shoes and sizes. Staff very helpful
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June 2021 by Alyssa Ringhofer
I bought a pair of shoes from here about two weeks ago. When I got home I only had one shoe in the box. I called and was told I had to take the 40 minute drive back to get it and I was told that they would make it right. I went the next day as they told me to and got my shoe but was told that they need help to give a discount on the shoes. They told me to leave my number and they would call me when their boss could help. I Never received a call.
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May 2021 by JERIMIE GOETTLICHER
They have a wide variety of shoes but are overpriced compared to other stores in the same mall. Definitely compare prices prior to buying here....
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May 2021 by Missy Understood
Very spendy!
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January 2021 by Dan Stork
Great prices and friendly staff!
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December 2020 by Vicki Ratcliff
I ordered a pair of mamba fury basketball shoes to be delivered. I wasn't told that they were unavailable a day after I paid cash for them. So now I'm out my money and I have a the shoes. I'm very dissatisfied with the store.
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October 2020 by M Stade
David was very personable. Great customer service!
