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August 2024 by Jesse Kollars
Bought a car in April 2024, which was used with 57k miles. They replaced the main seal in May. Drove it for a month and a half, then the oil light came on. Put about 4 quarts in. Took it back said they only seen a small leak from the plug, which they replaced. Drove it for a little over a week and had to put about 3/4 of a quart in. Since I didn't purchase the service contract everything from here on is out of pocket. Thanks for standing by your customers. I will take my future business elsewhere. Straight up the worst dealership, I have done business with.
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August 2024 by Timothy Luoma
This was one of the best car buying experiences we have had. Andrew was great to work with and the whole process was fast and painless.
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August 2024 by Mimi
I recently traded a vehicle in for a 2024 Jetta SE and completed the entire transaction online via email before visiting the Duluth location. Serina took care of me and she was absolutely wonderful. Her emails were professional and timely. I felt taken care of from the first email and meeting her in person was a delight. I don’t think I’ve enjoyed buying a car like this before. The entire process was streamlined and efficient and took just over an hour to complete. I rate them a 10/10 and will be sure to recommend Volkswagen of Duluth and especially Serina. She needs a promotion!
Sincerely,
Melissa Rubatt
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August 2024 by Adam Frey
It was a fantastic experience. Best service iv ever had. Even following up with questions got a quick and accurate response. Love VOLKSWAGEN.
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July 2024 by Sterling Smythe
Another Edit: The car is a brick now. STEER CLEAR.
Edit note: Responding is all well and good, but what happened, happened. I get it, like I said, you’re sales. It’s whatever. The car works. It just wasn’t in as good condition as I was told.
Zachary Waldner sold a car with “no accidents” that had panel separation that they hid from me and has multiple electrical issues. Bare brakes, AC didn’t work, and car damage they hid and lied about. Hey, that’s sales though. Just be wary.
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July 2024 by K. C
Local VW owner here. Great investment in my car to bring it here. Every time I go for service I have a great experience. Knowledgable staff and solid service lets me drive off the lot with peace of mind.
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July 2024 by Mike Nelson
Sorry, I've got friends that work here and they're good friends, but on WHAT PLANET is it okay to charge me $621 to have 4 (four) bushings pushed out. I realize I should have asked about shop rate but I was not thinking I would get raw dogged SO HARD on what was a relatively simple diy project with a little help.
I'll be going online or to the cities for all my hardware needs from this point.
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June 2024 by Zach Ruben
Great experience purchasing a vehicle there. Attentive sales staff and management. Haven't serviced anything there yet, but will update this review once I do.
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June 2024 by chad johnson
They treated me as a joke
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June 2024 by patricia story
I was treated very well from my service advisor and other workers throughout the facility
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June 2024 by Maia Maras
Truly such an amazing experience working with them. This was the first car I’ve gotten and I’ve never felt more comfortable and confident while driving and about a car. You MUST go here!!! Also, everyone who works here is truly SO kind and helpful. Extra shoutouts to Chris, Andy, and Anjay :)
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May 2024 by Paige Anderson
I always have amazing experiences when I just pop in at the service desk in Duluth. They are always willing to answer questions or help. Friendly staff all around.
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May 2024 by Lois Garbisch
Very helpful people in the service area.
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May 2024 by Karen Machak
I purchased a used vehicle for my grandchild’s first ride. I had a wonderful experience with Drew, Serina and Michelle for the purchasing process. They sent a thank you box of mugs and cookies and my granddaughter loved it, she stated they were the best chocolate chip cookies ever. Thank you everyone!
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May 2024 by Anthony Manley
Staff were friendly and inviting. Very patient.
