-
February 2024 by Erika Kessler
My favorite place and everyone is very respectful
-
February 2024 by Lauren Lew
Great customer service, clean facility. I highly recommend this gym. I had an issue where I accidentally signed up for the Canton Planet Fitness - Canton was horrible - they would not let me cancel without coming in even though it was an hour drive. Doug from Canton kept saying he couldn't do anything about it as the manager. While I was on the phone, the Westland receptionists and front desk people were listening and after the call, they apologized for the inconvenience. While Doug was non-apologetic, blaming me (sure I should of read it but still he was rude), the Westland people actually offered to waive the first month for me given the frustrations I was having.Further they also let me cancel without coming in i.e. over the phone. Doug will say repeatedly it's in the contract 20 times. Sorry but your gym franchise manager or whatever is in charge of that and it was the front desk people at Westland who waived my fee so you can't do anything as a manager Doug Canton?If you are between Westland and Canton, I highly recommend you do Westland instead of Canton. Canton was horrible, Westland customer service was amazing. I cannot say enough about it.
-
February 2024 by Sarah VanLente
Every time I go to this club everyone is so friendly and helpful. Management always has answers for my questions and makes me feel like I am important. Always see workers cleaning and love the way this gym is set up.
-
February 2024 by Benjamin Vanbuskirk
No employees present at 8:48am Saturday, January 27th 2024... I will be canceling my 5 year old membership today. Crunch Fitness was open, they have their lives together. Do not go to this location.
-
January 2024 by sean harlow
I pick things up and put them down
-
December 2023 by Jimmy Davis
The only reason I’m not giving 1 star is because the staff, excluding the manager here, are great, kind and very professional. Chloe, the manager, is very rude, unprofessional, doesn’t have any information on how to do anything with the logistics of my membership, demands money from black card members. Every other staff member is way more helpful than she could possibly be. I’m embarrassed for the staff here that they have to listen to her
-
December 2023 by Carly Harms
The manager Chloe is awful, rude and terribly unprofessional. Judging by previous reviews, this is not an isolated incident. Why would she ask someone with a membership for money!? Baffling.
-
October 2023 by Michael Massong
This is what I like to see in a PF while traveling. Clean gym and locker room areas. Very well kept location. Bravo!
-
October 2023 by C. Wolf
Always clean. Friendly staff. Dumbells go up to 75', so it's not to bad lol.
-
August 2023 by Christopher Carter
The manager allow racist actions by their employees and backs it up.It's always something with those people up there. I'm tired of it.I been a member for 20 years and this is the only place that does this at every level. One day they going to get PF in a whole lot of illegal problems.You can tell the whole vibe there is mess up because there employees never stick around and It's like they get a new manager every month.It's crazy.They go through black employees and mangers as well. This just the second time I had a incident, but I have seeing plenty. I love the members and the vibe as far as working out, but it be the employer and employees that be disfunctional.
-
August 2023 by DJ Davis
Everyone is very friendly except the white women who work at this location. The smaller one is especially unfriendly. I have only had one speak to me once since I started. The men (no matter the race) are always friendly and respectful.I wonder why the women are so sour? They just look through me and my teen daughter like we're invisible most of the time. And the one instance when I asked the smaller one a question, she was snarky and rude in her response. Like I was bothering her to simply reply yes or no.But other than that, I like the gym itself because it's rarely super crowded. There are lots of machines and equipment and they keep it pretty clean.
-
July 2023 by Gregory Durski
Love this place!! For the first time I actually was excited about exercising. I usually feel like it is something I have to do, but today Larry,Zack, Cody and Renee were such an energetic group I actually wanted to exercise!!!! Loved it!!!!
-
July 2023 by Carolyn Cole
I've been a member for over a year. I go on break from work, workout and return I usually scan my code. This day July 5 I do the norm and never got questioned about ID which I left at work with purse. I was turned around no warning or next bring. Which the manager could have made an exception but chose not too. After I told her I will cancel my membership. This was at the Westland location on Warren Ave.
-
July 2023 by Zachary Koenig
Been wearing the same style shirts since I became a member. Today a staff member decided she had to say something. So much for judgement free work out
-
July 2023 by Betty W.
I went to your facility in Westland. I am a senior citizen and I wasn't quite sure what to do how to work the machines. And there were two young men that went above and beyond to help me they were kind courteous and made things much easier for me. Their names are Keshaun & KB. Contrary to what people say they were two of the nicest Young Afro-American young men and I really appreciate it their help. My name is Betty Wiley in when they're working I'd love to come back.
