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December 2023 by Chris Thackaberry
Needed a last minute tire patch before a road trip and Monro came through! Quick service and great price. Thanks Kevin and Monro!
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December 2023 by Maria Pacitto
Quoted me over $700 water pump and thermostat issues.I brought my car to K&S Auto instead 1,!gbwere fine. I was just missing a radiator cap so the water was helping out and coughing my car to over heat
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December 2023 by aalyiah labate
They took my call quickly & professionally. They got me in for my flat tire on such short notice very quickly great service all around!
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October 2023 by James Bellafant
This is a sheisty place of business. After being paid upfront by finance company that shipped them my tires for installation. I was given 10am Sunday appointment by the manager and on that day I Sat in the parking of the place for an hour then left for 25min to come back and see the manager the same guy that scheduled my appointment going thru the side door and ignoring me as I blow my horn. I banged on the door and called with no answer. Had to go back the next day and pick my tires up for someone else to install. STAY AWAY FROM THIS PLACE.
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October 2023 by Nathan Szafraniec
Made an appointment for 2pm, they said we'll get it right in and look at it, should take 30-45 minutes tops.... 2:45pm rolls around, car hasn't moved. The front desk man is nowhere to be found for 30 minutes. Plus he left my car keys on the desk unattended, I was able to go up to the desk and grab my keys and leave....that could've been anyone that just walked up and grabbed my keys and car.... So I took my car directly across the street to Midas they met me at the door and immediately took my car in it is now 2:50 p.m. and I am leaving with a free tire repair. Save your time go across the street to Midas.
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October 2023 by Ryan Keesey
Lace has gone downhill a long ways from being Harlow tire, tech couldn’t get my lug nuts off two tires and butchered the others. Then told me they could do the services I paid for, bring it back later after I swapped the lugs. Did that came back now they have no time and won’t refund me my money told me to contact corporate.SO UNLESS YOU WANT TO BE TOLD CALL CORPORATE WHEN PROBLEM ARRISES I SUGGEST GOING SOMEWHERE ELSE!
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October 2023 by sandeep sairam
I don't post reviews usually and that too a negative review. But this time i think i need to post this if it could help others heading to this store.My review is strictly regarding their tire puncture service and nothing else since I haven't used them for other services.I had a screw stuck to my tire (almost close to the center) and I called them and made an appointment with them for the next day at 9am. I dropped my car the previous day after they closed and called them the next day at 9am to remind them that I've dropped my car off and that i had an appointment. After a while, i called them at 11.30am to check on the status and they said that they were going to look at my car next. I was not happy with it especially when i had an appointment at 9am. But i let it go because there are some stores that do this as well. Then i got a call back and they said that the screw was close to the sidewall and that it couldn't be fixed and immediately started quoting me prices to buy a new set of tires. I knew that they were trying to scam and sell me a new set of tires especially since i knew very well that the screw was nowhere near the sidewall. I told them that i do not want to change tires and that i will pick it up as it is and get it fixed somewhere else. They were ok with it and never charged me anything since they didnt do any work on it which i do really appreciate.I went to my local guy and he fixed it up in 20 mins. They've lost a potential customer and I'm never going back to that store.
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October 2023 by Nichole Johnson
On two different occasions I had a bad experienceThe first time they fixed my brakes and when I left my brake light wouldn't go offWhen I called them back I spoke with Dean and he saidThat it wasn't anything that they did since then I've been pulled over twice and told that my brake light stays on while driving so I went back to Monroe against my better judgement so they could take a look at brake light issue. Once again Dean was the person assisting me. I told him I would be using my Warranty. The kept my car 2 days and. told me i could pick it upWhen i picked it up Dean took my portion of the payment and told me my car was fixed. After driving 2 days. I realize my car still was not fixed. I called and spoke with Dean. He said the warranty pple never answer the phone so therefore the repair wasnt done! So why didDean take my Money...and when i ask for my refund he said take it up wih Coporate..which refund woud take 7 weeks! Customer Service was horrible
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August 2023 by Priscilla Bell
I have to choose another Monro Tire location because the Westland location has declined in my opinion. Besides the mechanics screwing me over and giving me false information in January of this year which cost me unnecessary coins $$, I attempt to give them business again today and is let down. Communication sucks. I am waiting for the location to open. I'm sitting in the parking lot and it's way past the listed open time, tried calling multiple times to see what is going on, all to have a mechanic then tape a "drop off only" sign in the window. Smh. Won't be doing back to this location anymore. That sign should've been in the window the night before. Poor customer service.
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August 2023 by Alex Terrell
I am simply blown away. By the service, yes - it was very efficient, and high quality - but especially by the people. I only caught Kennedy and Jessica's names, but every single person we met today showed kindness and generosity to the point of leaving myself and my family speechless. I couldn't possibly recommend these folks enough and will never hesitate to return if needed.
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August 2023 by My My
Great experience! I got a flat tire last night driving on the highway. Was so angry, because my car is brand new, just a year old. My tire wasn’t fixable so had to get a new one. Price wasn’t bad at all! I was expecting more actually. Was able to get me out in a hour, and I have to drive back home to another state today. Can’t even tell it’s a different tire. Can’t remember the name of the man that helped me the whole time, but he was great and funny
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August 2023 by Gage Harris
Got 4 brand new tires from this location, asked specifically for them to check my brakes. I was told they always do this in routine inspections. Asked again once they were done and they said everything looked fine. I got work done at a different location a couple days later and was told my rear brakes were in desperate need of replacement. When I spend nearly a grand on services, I expect a thorough job to be done. On top of that, a valve stem leak was needed to be repaired after services, and they did not put the valve caps back on the tire. Go to a location that will perform proper inspections. I will not go to Monro tire again
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June 2023 by Jim G.
I have been buying tires from this location for nearly 20 years. I went in this week for a flat repair and they wanted to charge me $50 for the repair. In all of the years I have been going here I have never once been charged for a flat to be repaired. Policy has always been that if since I purchased the tires there they wouldn't charge. Manager says this is no longer the policy. Well this new policy just cost you a long time customer. I have bought tires for personal and work vehicles and have referred at 25-30 friends and family members here to buy their tires. Since Monro bought this location a few years ago the service has declined. I will never again use this location nor will I recommend Monro to anyone.
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June 2023 by enigmatic
Took my car in to get a patch for my tire because it had been punctured the night before - so I go in already aware that I had one open puncture and a screw both in the center of my tire. After about 30 minutes, they come back saying that my tire is not repairable because there are "two more punctures along the outer edge of the tire" and that a new tire would be around $80 but the total out the door cost would be $290...Went to the dealership because I drive a lease and figured it would be the best bet after that outrageous quote. They told me not only is there nothing wrong with the tire and they can patch the TWO holes just fine, but that the place I took it to 20 minutes prior to the dealership (Monro) broke my tire sensor. So not only did they lie to me in an attempt to make some extra money, but they damaged my car as well. Avoid this place at all costs.
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June 2023 by Jennifer Tyner
This guy lied to me telling me my tire was irreparable and told me I'd need a new tire. Also apparently they don't have used tires, so he tried to sell me a new tire for $185.I went to Akron tire and they repaired my tire and charged ne $10 and I'm still driving on it. Shame on this guy from Monro Auto Service for deceiving people out of money that many of us do not have. Sleep well at night, do ya?