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March 2024 by Charley I.
This is hands-down, the best Lowe's I've ever been to. They are very kind, knowledgeable, but most of all helpful! Someone is always nearby willing to help you never have to go looking for them. They're one of the few places that still provide quality customer service.
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January 2024 by Kh G
How hard can cutting pull down shades be? At Westland, its like going to the moon. I bought pull down shades in November. I gave the meansurements of the windows frame and their machine broke. I went back a week later, (called first) to have blinds cut... the person left for the day (I was told they would be in the store until close).Later in the month I called back several times and I was promised someone would be in to cut the blinds. I returned 3rd time. Again, I gave measurements for the frame of the window. I explained I needed .5 inch on both sides to accommodate the pull down shade hanger. The person in blinds told me "the machine automatically accounts for the space." Great!Today, Jan 13 I finally got around to installing the blind. Nope! Effin' NOPE! Their machine DOES NOT account for the space to hang the shade with shade hangers. So now I have to return to Lowes for the 4th time and have them HOPEFULLY cut the blinds and give me a new set because they cannot cut them shorter. I'm eating my hat. Outrageous.
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January 2024 by Earl Cook
Friendly and helpful staff. Decent selection. Store is clean and has a nice layout.
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January 2024 by Linda M.
EXCELLENT CUSTOMER SERVICE!I visited the Lowes Home Improvement store to find brackets for a shelf project, a bathroom shower head and some hard to find screws. I had checked a few places for the screws but could not find them. This Lowes is very organized and clean. I found the brackets right away. I needed assistance with choosing the right shower head, so I asked an associate for help. He was very informative, professional and courteous. I headed over to the crews and saw thousands of them. Again, I found an associate to help me find the screw. I showed the young lady the screw that I needed, and she measured it in the screw measuring device. She explained that I might need metric. She did find a match. She was very helpful, professional and courteous. Lowe's has excellent customer service. I will visit this location again.
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January 2024 by Katrina Adams
Needed something for my kitchen sink. I knew what I was looking for. It's a good thing, I'm handy, I could not find anyone to help me... good grief.
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January 2024 by James Finley
I ordered a gas dryer. The gas dryer was installed, but the installer refused to connect the dryer duct. I contacted customer service, they were not helpful I made several attempts to get some assistance. I finally got a representative that listened and finally had a Mgr on the line. I spoke with Jill supposedly a Mgr. She was very rude and unprofessional. She stated the duct was not a standard install since the vent was in glass block window. They made no effort to help at all. Didn't even offer to install with additional fee. I will never shop lowes again. It seems they are not customer service focused at all.
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January 2024 by Wendy Guardado
There is no accountability. I have been waiting 2 months for a door. Just told a bunch of excuses. Not even being offered a discount. Never had any issues at Home Depot. Never buying here again.
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January 2024 by MaryKay Solo
They tried to help me with a gift phone scan. It had too many numbers in the pin. I still have to troubleshoot it on my end.
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January 2024 by Patrice Eation
The customer service is terrible and delivery is a scam. I've been having a terrible experience with getting a dryer with the first dryer (electric) did not get back to the store for three days preventing the return, to being charged twice for the delivery and haul away, then delivery left the dryer on the kitchen floor. This experience has been a complete nightmare and I will never recommend this place to anyone.
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January 2024 by David Bell
Lowe's is a great place to shop for all your home improvement needs the quality of their items are way better than HD the customer service is top notch you can always find someone to help you
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December 2023 by Codes Monkey
My recent visit here the Staff and service is still Top Notch! Explained to the employee Jeremy what I needed /required a few item's to help save a couple of dumped/abandoned animals ?⬛??⬛ by my home. Five minutes later I had everything needed for making a temporary outdoor shelter. Providing quality service every visit ? I won't go anywhere else. Found a few stunning Christmas ? too!Prior-Visit, From start to finish the service was impeccable!! The staff at Lowes saved Thanksgiving for my family. Our refrigerator died 2 days before the holiday. (Other places gave 5-14 days) I contacted the customer service dept and they found me a new one in store and had it delivered the next morning. The delivery guys were knowledgeable,professional, and pleasant. They had the old one out, and the new one set up within 15 min. Saved our last holiday with my Dad ?❤ Thank you for the great job & service. Happy Thanksgiving ?
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December 2023 by Vishal
Had a great experience when I was at the Westland Store for PNLBRD WHITE 1/8-INX4FTX8FT.Keith at Lumber was a Big help at the Saw. Thanks !
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November 2023 by Mason Kehr
Bought a new fridge and new washer/dryer and it’s been an absolute nightmare since. delivered my order to the wrong building despite a 2 hour long phone call trying to correct the salesman’s mistakes, drivers said they didn’t have time to drop off our order to the correct location (unless bribed but even then wouldn’t bring IN the appliances)FINALLY got our appliances but they’re missing parts, delivery men came in complaining about having to do their job, didn’t put anything where we asked them to, were sloppy, unprofessional and didn’t actually install anything. I’m beyond disappointed, angry, and will NEVER be buying from them again and I suggest you save yourself the headache too.
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November 2023 by Nancy G.
3 stars because they open their doors to business and seem to keep the store clean. Now that being said, no customer service at the register area, your cashiering, while 2 ladies stand in check out area with hands in pockets. Wonder why they make $10 an hour. Good God, does anyone else think this is just bad business? Funny, they thank you for doing their job on the way out! Hmmm.. Corporate greed at its best!
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October 2023 by Patrick Quinn
Had just what I wanted. I did request help in finding what I wanted, but was easy to get help. Will definitely go there again.