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April 2024 by Achanta Narendra
This place deserves 0 rating. Rude customer service, they are not at all interested in job. This place is the best example, why people tending towards the other mail services. Never coming here again and I hope my package gets delivered, so that I don't want to deal with this location again.
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April 2024 by Natira Alexandra
I had 2 packages stolen by staff at this location. I do not recommend ever wasting money on a P.O. Box here.
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April 2024 by Daneya Rankine
I have been having problems with my mail for 6 months. I get a bundle of mail and then I don't get mail for a while and then I get another bundle. So I decided to call the West Bloomfield Post Office. And I found out that the postman personally put a hold on my mail. Did you know they could do that. He left me a note.Because my mailbox was loose.I fixed it and then he decided to still not deliver my mail. I called up there to find out what's going on and they said I have a whole bunch of mail just sitting up there. They the Main post office doesnt know anything !! Nothing is documented!! And hes on vacation "well have a supervisor call you". I asked them to deliver it. And for supervisor to call me back. It's been days.I'm still waiting for a supervisor to call me back. And I am still wondering why my mail has been delivered. That's fine that the supervisor's busy ??but the usps could have delivered my mail already. I call the post office and no one has answered the phone for days.
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April 2024 by Moe Ghazy
you wait in line for 40 mins at least to do anything
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April 2024 by Jr Binno
The most rude, slow and indoctrinated group of misfits I’ve seen dealing with the public.
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April 2024 by Jason H
I've come here before and don't recall major issues, but my word this place seems insane now.Stopped by at 2:50pm on a Monday. Sign states counters are closed from 2-3 for staffing (super random timeframe, but ok) and about a dozen people are waiting around in the lobby for them to reopen. I just have a prepaid return, so I go to use the kiosk. Before I get too far, a women says the receptacle is completely full and jammed, someone else tried and neither she nor they could open it.Ended up driving to 12 Mile and while it was cramped and busy too, I got my package out. Hopefully I do not have to deal with USPS-specific returns again!
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December 2023 by Omar B.
Too bad there isn't the option to rate this branch with a negative number. Their service is absolutely atrocious! I'm blind and live in a condo complex where packages are left in a parcel locker separate from the mailbox. I've been having issues almost on a weekly basis for the last 3 years in terms of them not delivering my package to the right locker; or not leaving the right key to the locker where my item is at. The worst part of all this is that you can't get through to customer service via phone unless you bombard their phone until someone picks up. The supervisor there knows me; as well as several of the other employees; and all know that I'm blind and how difficult it is for me to get a ride to talk to someone there. Despite them knowing all this, my issues with them continue to persist.
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December 2023 by Y O-Mor
Nathan was great and very helpful! The line was long but he didn't rush me. He helped me pack my box and he even suggested another way to ship my package through the post office that was affordable then what I was planning on doing. He was wearing a mask , but he was still caring. It's hard sometimes with masks to tell how the other person is feeling. The post office is always clean and organized when I visit. The rest of the staff are also nice and polite.
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December 2023 by Mick Musial
I would never call our postal system great, but now it is at a new low. Again, the USPS missed a delivery deadline. According to the tracking history a package that originated in Kansas is traveling between Seattle, WA and Pontiac, MI. The mail service in my neighborhood has become horrible. Checks are constantly being lost or misdelivered. The delivery drivers play music so loud I can hear it inside my house with the air conditioning running. Delivery drivers should be focused on their job, not talking on their phone or blaring music. My neighbors constantly receive other neighbors' mail. I have had packages misdelivered, never delivered and other items destroyed by the USPS. I am no longer going to use the USPS if there is an alternative option available.
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December 2023 by Tudor ApMadoc
Only one window out of 5 was staffed with 10 people in lineSheesh
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November 2023 by Jim Wickens
I’ve moved two weeks ago and three weeks ago I put in my change of address and I still haven’t received any mail forwarded from West Bloomfield. Every single time I call they put me on hold and then hang up and they actually provide zero customer service. negative stars are not an option, but the people working there are among the lowest form of customer service, You can find anywhere in the world. I’d rather be transferred to a helpdesk in India.
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November 2023 by Richard Wright
Was at the West Bloomfield office, retrieving my mail due to a faulty lock on my mail box. Encountered a very unprofessional and rude supervisor named Angel. This individual has no customer service skills and does not deal with the public well.
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September 2023 by A H
Said tried to deliver a certified mail but no one was home. Both my spouse & I were home and the mail person did not even come to the door. Just stick the notification in the mailbox. This is not the first time. Do your job.
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August 2023 by Kevin S.
This place is an atrocity. I've been at this postal location several times. There is absolutely no consideration for their customers. I've stood in the line for over an hour and 10 minutes before I was able to get service. When I was finally able to get service, I found the workers to be knowledgeable, but it was evident that they were frustrated - not with me but frustrated in general. Of course, the USPS is cheaper than other options. If time and great customer service is not a requirement, enjoy your stay. Ijs.
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August 2023 by Carol A.
Great service but often Great service but often Great service but often slow. I'm still here tho.
