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August 2021 by David M.
We have been with PNC since old National City and our local branch was at Long Lake & Woodward until PNC decided to close that location. So we moved our banking to a branch at Big Beaver & I-75 which is an inconvenience because we don't drive near there very often, as we did at the closed branch. Now we are in the process of moving to a new house in West Bloomfield and a quick search told me this may be our new local branch. As such, we have visited here several times for our banking needs. Our experience so far has been very positive with efficient, friendly and professional service. In addition to the usual deposits, withdrawals, check cashing, drive through services, we have also used their notary services. We've been happy with all of the transactions we've done so far.
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June 2021 by ddsdss
I opened my own checking account there today. My husband and I also have a joint checking account at PNC, as well. I highly recommend PNC Bank at 6230 Orchard Lake Road in WB! I was greeted right away with a friendly welcome, and everything about the service was excellent! Thank you all, and in particular, Ian and Afton, and the kind lady who made my debit card right away. I look forward to my follow-up appointment with Ian when he will teach me about PNC online banking. I appreciate your help and time very much! Thanks again, and take care!You guys do a great job!
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April 2021 by Fatina T.
PNC, West Bloomfield on Orchard Lake I have been on hold over the phone for 30 min with no answer. Yesterday I tried to send a domestic wire. All employees were not available. The manager refused to send the wire claiming that she has to stay seated in the front. I wasted one hour of work with no help and I had to drive to a different location
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December 2020 by Private Account
Best ATM ever! $1.00 denominations for Withdrawal!
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October 2020 by sandra j Colman
They don’t answer the phone. Very slow.
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September 2020 by Karen h.asmar
Very slow service been in line for 20 min and there was another car ahead of me. Only drove throughThis is by far the worst pnc bank.
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March 2020 by Jennie Randle
Very professional environment love pnc bank awesome customer service you guys rock !
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March 2020 by Amy Gonte
Tellers are very friendly and want to help. I took quite a bit of time with my transaction. I went on an off day at a random time so it wasnt busy. Fridays can get busy. They are open from 9-5 or 5:30.
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April 2019 by Doug Smith
Tellers were very nice, very professional, and very helpful. I wish this was my home branch.
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November 2018 by Callie C
The service was decent. I feel like it really depends on who you work with there
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August 2018 by Adrian Lark
I'm not sure what happened to this branch. They used to give excellent service but now much of that is gone. First they closed the drive through window, then they took away their tellers, then they brought back the tellers but the manager has an attitude. He was quite rude to us. I think the other employees are trying hard and attempting to deal with the changes handed down to them the best they can. With no drive-through the long walk up into the bank is difficult for the elderly and handicapped.
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July 2017 by Fatina Masri
I agree with M that the employees are not helpful, rude, and disrespectful. They are not trained well and each one of them gives different information.
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January 2016 by Jenna Huntley
We're the owners of Jenna in White bridal salon. We recieved a great service today from Josie (Josephine Kuhlman), who very patiently walked us through the process of setting up a bank account for the entity that owns the building from which Jenna in White operates. Thank you so much Josie, she was extremely nice, very patient, extremely friendly, and took all the time required to set this account up. She was also very knowledgeable about how businesses operates and knew all the details and ins and outs of this process. I highly recommend the customer service here based on the experience with Josie. Thank you This is Jenna's husband writing this, I handle the financial aspect for Jenna in White
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December 2015 by Mom Pairgin
THIS IS THE MOST DEMEANING BANK EVER MY BROTHER AND I OWN OUR OWN HOME REPAIR AND CLEANING COMPANY WE RECIVED A DEPOSIT CHECK FOR A JOB WENT TO THIS BRANCH TO CASH THE CHECK I AM IN A WHEELCHAIR AND WE WERE TALKED DOWN TO AND ASKED WHAT WE DO AND WHY WE WERE THERE INSTEAD OF BY OUR HOME AND WAS TOTALLY EMARASSED AND DEGRADED I WILL NE CONTACTING CORPERATE ABOUT THIS SOME WONDERFUL CHRISTMAS CHEER THERE FOR SCROOGE MAYBE!!!!!!!!
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February 2014 by Michael Moore
Jason H. Did a great job setting up my acct.'s. Also explained everything in detail.