November 2022 by imani bright
if I could give this place 0 stars I seriously would! I keep up on my all maintenance for my car and I took my car to this place for two new tires, and an oil change. I got my car back, and now it’s making a weird noise. the manager or whoever I talked to is saying I “hear the noise and it would be $100 for labor and probably about $500 to fix the problem.” the place is the problem, and will never be back. I will stick to the Firestone in Reynoldsburg, OH.ALSO, they only have ONE technician.Services: Tires
November 2022 by Ramin R
Adam, the manager is such an honest guy that being the third person and store I took my car to that had a screw in it. He was the only one that laid his hand on it and saw that the nail did not actually puncture the tire but was stuck in the groove.Appreciate his honesty and service!
November 2022 by P. Dave
Took my car in for a whining noise and vibration coming from my A/C, they barely had my car for 2 hours and claimed they fix the issue and did a full diagnostic. Had the nerve to tell me the issue was a old, dirty cabin air filter. When I picked up my car after hours, of course the issue wasn't fixed. I called the next day to complain, the lady who works at the front counter says "Oh, the smell didn't go away?" That's when it occurred to me that when she originally was asking me what was wrong, she decided in her mind that the primary issue was a smell, when I originally emphasized the noise and vibration, and MAYBE a smell. Even the receipt they gave me emphasized a noise and vibration. She then had me speak with the manager who was completely dismissive to the point I told him don't even worry about it bro. Another manager called me back and had the nerve to say "It's probably some acorns or nuts inside the blower motor, they'll probably work their way out on their own, we would have to take the whole thing apart to clean that out." Yes? Is this not your job? Why would I waste my time bringing in my car so you could change a filter that cost less than the Uber I took to bring the car there. I ended up taking my car to pep boys who did a great job fixing the actual issue, which was in fact acorns in the blower motor and some loose nut/bolts. The guys at Firestone asked if I wanted to bring the car back in, but I just couldn't trust anything coming out of their mouths at that point, how could you claim to do a full diagnostic but no one even turned on the A/C? Not to mention their whole demeanor was extremely uncaring.
November 2022 by Justin Samona
Rosanna and Kara were amazing they fixed my tire within 2 hours!! Definitely recommend again!Service: Tires
November 2022 by Robert Watson
they were open on a sunday,made my job a priority.very friendly and courteous staff.good music playing on the over head.Service: Tires
October 2022 by Karen Lemieux
I bought my tires from this store last year.Today, I had a flat. I bought it in and the technician was able to repair it. I didn’t have to buy a whole new tire the way they usually make you. Rosanna took care of me. Because I bought the road hazard insurance for $26 extra dollars when I bought the tires, I didn’t have to pay a dime. Rosanna was great and so were the technicians! Love this place!Service: Tires
October 2022 by John Thompson
They broke my exhaust vent and three seat track molding clips located under the driver's seat, and did not tell me about it. When I got home, I found the parts on the floor behind the driver's seat! I called the shop, and they claimed all the breakage was already there! It absolutely was not! Dishonest shop. Not going back! Stay away!Services: Electrical
August 2022 by Brent Bolz
The service I need was completed in the estimated time and I was given a quite for the future. I appreciated the customer service.
August 2022 by MzRenee Dorcel
If you take your vehicle here and Danny gives you a verbal quote, make him put it in writing. On 08/10/22, he quoted me $1475 for front brakes, rotors, front end alignment, and four new tires. He told me they had a tire package that was for $746 (approximate). My brother was on the phone and heard this. On 08/11/22, Ralph told me my bill was over $1800, talking about road hazard charges to cover my tires. Danny never told me about any such charges. So, I went back today (08/12/22) and Danny tells me my total was now over $1600. I told him what he quoted me and he stood and LIED in my face (because Ralph was there) and said he never gave me a verbal quote. So, how did I know about a tire package? I do not work there, and why would I make up $1475 when I could have easily said he told me it would be $1000? Odd thing is, Danny clearly remembered me texting the information to my brother, but had severe memory issues with the quote he gave me? That is offset 101. Although he adjusted the bill, my first impression with them is my last impression. Lies beget lies!Service: Brake service & repair
July 2022 by Lock lll
I went here for a nunber of issues regarding my truck. One of those issues was that the power steering was leaking. They recommended they change a couple of the lines. My dad drove the truck back to the house. In that 4 mile trip all of the power steering fluid leaked out. Before it would take a month to be low. They did not make sure that this fixed the leak!!! They just wanted to replace parts for way too much money. Not happy at all. Will never go back. Scam.
July 2022 by Paul Kleinsmith
Took my Ram in for an alignment. Less than 2 days after I got it back the camber was majorly out of spec. Found the control arm nuts loose. Would highly recommend avoiding this shop
July 2022 by S G
They overcharge parts by a lot. They charged 104$ for a rib belt , just for the part alone that together with the labour charges it totalled around 170$ for changing a belt.When I checked the prices online the part costs 24$ maximum. I wouldn't recommend their service at all .Services: Air & cabin filter replacement
July 2022 by Todd Oakley
Made an appointment for 6pm earlier in the day, later email said confirmed, I get there and there's a handwritten note stating they closed at 5pm today. Unprofessional, poorly managed, and therefore too risky of a business to have contact with. I will never go back.
March 2022 by Dr. Saudia - Eros Meets Agape
I purchased a new run flat tire 3.5 weeks ago. I have no clue what happened but I received notification from my vehicle that the same tire was no low on air. I took the car in and the rep told me I had a nail in my tire. I was so upset because these tires are not cheap. I got air to last me a couple of days and returned on Monday morning. Store manager Danny Brady replaced the tire...AT NOT COST!! Thank you Jesus! Danny did not have to do this but was very kind enough...and it only took 1 hr to replace the tire. Thank you so much.
February 2022 by Gwen Thomas
Been going here for years. Nice guys and decent service.