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November 2023 by Mahmoud Tammam
Got a truck with a broken passenger side mirror , Check engine light came on mid trip and when I called the customer service they directed me to go get it checked and Pensky work shop. Wasted my time for something that shouldn't happen.Representatives were professional,fast, friendly and helpful.
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July 2023 by Mike Mulliniks
I had a bad experience where I expressed that I did not want any additional insurance on the truck at the time of rental. After turning the truck in, I was charged for insurance. When disputing the charges, they were only willing to refund half - stating that I was to blame for not paying closer attention to my rental agreement. I was really surprised that they were unwilling to make this right - especially considering how explicitly I expressed not wanting insurance at the time of rental. I feel like they took advantage of me and blamed me for their mistake.Response: I contacted the office at the number that you provided. They said they couldn’t do anything to help and that your office is the only location that can issue the refund. ?♂️
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June 2023 by BRIAN HURT
Fast friendly ,I help a company that leases trucks here
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February 2023 by Ted Pawlowicz
I wanted to find out about a business account, and it was a very good conversation that we had. It was very informative, and he answered all my questions I couldn’t have asked for a better phone consultation.
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February 2023 by Lewis Setzer
I was helped as soon as I walk in the door. Very impressed with the service.
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February 2023 by Chuck H
Always efficient service with friendly staff
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November 2022 by Fulgencio Zacariaz Jr
Had problems with idling a Sub unit. I was helped as soon as I walk in the door. Very impressed with the service.
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October 2022 by Jared Ross
I use this specific Penske location very frequently, and to say that I'm happy with the service would be an incredible understatement. I've personally dealt with Charda, Jacob, Ruby, Anthony, Raine, Melina and Suhaib. Anytime I have an issue, it's taken care of promptly and professionally. There was even a situation where I left some small equipment in the back of a truck on accident, and Garrett (head manager), kept my items for me and let me know they were safe. I can't recommend this location enough. I've rented from approximately 12 different Penske locations, and this is the best one. If you want a great rental experience, try Penske Warren. You won't regret it!
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October 2022 by Frank Rizzo
Penske is in a Great Location in Warren,MI. & All Associates are Very Friendly a to be like Family Orientation & Professionalism to assist & Help Each Other to complete any aspects of Business as is & in the Name Of Greatness Of Roger Penske ....I for 1 am Excited / Glad to become a"Part of Penske Team "
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October 2022 by Dennis Lee
They're always prompt and attentive when I'm there.
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January 2022 by Randel Meisner
MacKenzie made the rental pleasant and quick.
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September 2021 by kelli baker
Been there 3 times and some else was there 1 time for the same truck which they seem to not be able to fix it. Have appointment for the 5th time hopefully they have the right part and some one there who can final fix it. Very disappointed in the company I'm glad it's not my truck otherwise I would go with a different company. To be fair though the couple times before covid hit it was good but the truck new also.
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September 2021 by Bryon Terpening
Very good
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August 2021 by Missy sue Stephens
Great and curtiosy service
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June 2021 by Albert Walton
Friendly counter staff had equipment I needed and they r fast