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January 2024 by chris mcgraw
Had gone there before for a tire issue and they fixed the problem quickly. This visit, I called them in advance and asked if they had time for me to come in because my vehicle was making a noise in the passenger front. They said sure, come in. When I arrive, I tell them what sound it is making and that I believe it is a wheel bearing. They test drive the car, check it out, and then tell me to take it to a dealership because they think it's a wheel bearing. AND charge me $90. This seems like they knew it was most likely a repair they didn't do, yet took the vehicle in so they could charge a quick $90. Think about this before you go there.
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January 2024 by matt hoffman
The guys take really good care of us we have been coming here since 1985
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January 2024 by IT Dept. HIG2
The guy was working in the front was unprofessional. He couldn't give me an estimate without charging 30 bucks just to look into it. They only cares about money but not customers. Prices also get changes when you go pay at physicals location than their websites.
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December 2023 by valeo hig
The guy was working in the front was unprofessional. He couldn't give me an estimate without charging 30 bucks just to look into it. They only cares about money but not customers. Prices also get changes when you go pay at physicals location than their websites.
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December 2023 by Saad Uddin
They are professional and friendly. They do communicate with the customer well. Service is pretty fast if you have an appointment but their walking appointments not too bad either. They used to have a free coffee station and it’s still there but no coffee. Hope they bring the coffee back.Jacob is the best.
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November 2023 by Tisha Lane
I gotta say, I have a lot of respect for Doug! He is thorough in his checks, knows what he is doing, and has intregity most would claim does not exist with mechanics and sales.I became in with some services already elected and after he did a thorough inspection, he told me I shouldn't do some of them. He took the time to even explain why and even told me what I could do myself. He might not make the extra $100 on the service but I will be taking my car here for all of my future needs.Also, a Karen came in extremely upset with a billing issue she had and the counter handled the situation with more patience than I would have had.
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November 2023 by Rebecca Lathon
I brought vehicle in for a suspension check a wheel alignment and new tires. As I knew something was wrong with the suspension because the current tires was threading uneven. When I came back to get my vehicle the new tires were on the alignment was present on bill so I asked the rep cashing me out what happened with the suspension inspection. He stated it needed a lower tie rod on driver side and a control arm on passenger side im like how was tires put on and a wheel alignment completed without fixing the underlying issues. When we asked to speak with the store manager Doug he came out with an attitude like I’ll put ya old tires back on. I was like it’s not about that it’s the fact I told you what I needed at the point you realized there was a suspension issue I should have been contacted and quoted what it would cost to resolve the issue plus the tire replacement. Anyone knows that a control arm and a tie rod will mess up new tires causing them to tread unevenly. I’m disgusted in the service I received
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November 2023 by K K
If you are not white do not go to this place! I went there twice to get service done on my cars and was told both times they only service “uber or commercial” vehicles. If thats thats the case you should post that everywhere your business can be found. I live right behind them and its the easiest and convenient place to go but F them. The attitude and disgusted look i got as soon as i walked in i wish i thought of recording it. Racist ignorant unworthy and disgusting. I will be contacting main company and passing this along. Oh btw there was multiple “regular” vehicles in the shop and out in the parking lot. Lmao great business
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November 2023 by Mark Buckman (bAdmArk)
Not only did they honor my warranty on my previous tires, they also replaced them all in under an hour. Great service and an even better price when the warranty is taken into consideration.
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October 2023 by Erin Fuson
I RECEIVED A PHONE CALL FROM THE MANAGER ASKING IF THERE WAS ANYTHING GOOD YEAR COULD DO FOR ME SINCE IT HAD BEEN 6 MONTHS SINCE I BOUGHT MY TIRES. I ASKED HOW MUCH IT WOULD COST TO HAVE MY TIRES ROTATED. HE TOLD ME TO BRING IT IN AND HE WOULD DO IT FOR FREE. THEY TOOK THE CAR RIGHT BACK AND ROTATED THE TIRES IN LESS THAN 40 MINS. EVERYONE WAS NICE AND FRIENDLY AND THE STORE ROOM WAS CLEAN. I HAVE COME TO THIS STORE SEVERAL TIMES AND HAVE ALWAYS BEEN WELL TAKEN CARE OF.
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September 2023 by Pooja Mahyavanshi
This Goodyear Auto Service on 12 mile and vandayke is the worst by far I have experienced. RUN as fast as you can and NEVER buy a service plan from them. I have been trying to make appointment for my free alignment since a year and they keep calling back and cancelling on me saying no mechanic. Waiting on them my right tires have started to squeak. The front office ran out of excuses so he is saying all the their mechanics have died and they only have one mechanic. They rescheduled my appointment gave me the time and again are asking me to make another appointment or I can drop my car to get evaluated. WORST WORST WORST people and their lies. Ashamed of such businesses who wastes peoples time and money and sell them packages. BUYER BEAWARE
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September 2023 by Minnie Amor
I hate that I have to give this place 1 star because they deserve no stars. I will never step foot in this place again and will be sure to let everyone I know not to get any service from this place. First. I called and asked if they could check my tires to see if they need to be replaced. When I got there the guy assisting tried to make it seem like I lied about calling them. Why would I lie about something like that and waste my time?? Then they acted like they didnt want to take a look at my tires. I left and went somewhere else with BETTER service!
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July 2023 by Vladyslav Melnychuk
very bad attitude towards customers, breshut, this all applies not to car mechanics, but to employees who take orders
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May 2023 by Deborah Merlo
Love this place! They've worked on all of my cars and are always honest and upfront. Prices are decent.
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February 2023 by daniel davis
Slightly overpriced but somewhat fair depending on work getting done and product.