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August 2023 by L OC
In the past I have preferred this location to the one in Royal Oak because it feels more organized and has a great selection. However, I was in recently and did not enjoy my experience. The store manager of this location is EXTREMELY pushy, even after you politely tell her you don’t need any assistance. I came in for a specific product and I knew exactly where it was. My intention was to grab that and then maybe take a quick look at some other items before checking our. After I told her that I didn’t need help (I’m a quiet person and I like to shop on my own), she continued trying to upsell products and I did not want to be rude, but it took me physically turning partly away from her for her to finally walk away after telling her multiple times I did not require assistance and did not want to apply for a credit card. I left without purchasing or looking at other products because of how I was feeling. So, she actually lost me purchasing more because I just wanted to leave!I understand that there’s probably pressure on here to make quotas and have people sign up for things. I’ve worked retail myself. However, her style made me uncomfortable and I don’t know if I will enjoy my shopping here in the future.
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July 2023 by Nikki DeFay
I can always find what I need but they don't carry the Color Pop brand. I need that brand to be at that store. Thank you! Since my first post Ulta does carry color pop! I find all of my NYX items here as well.
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June 2023 by Joann Chase
Extremely unprofessional employees that appear to promote hate.Don’t take your retail job so seriously, nobody else does.
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February 2023 by Deborah Goode
I love that I can get in and out quickly in this place. It is always clean, well staffed, and stocked. I always find what I need.
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February 2023 by Bisma Rana
Miah is the sweetest human being EVER!!! She is always so helpful and does everything in her power to maximize the customer experience! She gives so many helpful recommendations and genuinely cares about the customers here. I’ve never met someone better at their job. ❤️❤️❤️
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December 2022 by Steph Smith
I got a last minute haircut from Falam yesterday and she did a great job! The cut was exactly what I asked for and styled it really well! Great experience!
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November 2022 by Joseph
A good place for a guy to go in and out just to buy cologne if that's always looking for in other products of just beard and hair products
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August 2022 by Mia Vanacker
I wanted to purchase one small item and received a hard sell to become a member. I'm sure the employees are expected to encourage "membership" and understand. However, the salesperson was clearly irritated when I declined and turned my first visit to the store into a less than satisfactory experience.
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July 2022 by Melissa Baroni
Thank you to Rose and her team for getting me in for last-minute service at the Benefit Brow Bar. I was in desperate need of a brow shaping before a big meeting at work. The ladies at Ulta were accommodating, friendly, and best of all, my brows look great! I look forward to returning to this location in the future for retail therapy and brow shaping when they get out of control again. ?
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June 2022 by Claudia Duquette
I am always so happy when leaving this place. I don't know too much about makeup, but I know I am in love with every product these employees recommend! It is so often that I'll walk into a beauty store and have employees down my throat simply trying to sell me products I have not expressed any interest in, but not here! For example, I wanted to shout out the person that helped me today. I went in looking for a specific lip gloss, only to find out that it was only sold at Sephora. The person was so helpful and guided me towards something similar, and I think I may like this one even more! I know I can always come here with any questions and leave happy!
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May 2022 by Rachel Kraft
I was really impressed with the service at this Ulta. I don’t wear much make-up, so I was walking in without much knowledge on what I needed. I just knew I wanted to look more put together. The lady who works near the eyebrow stuff helped me find stuff for my brows and showed me how to use it. And then one of her colleagues who specializes in blush and foundation gave me great advice on what products to try for a neutral look. Everyone working here is so kind, welcoming, and helpful!
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April 2022 by Adeline Miller
Super kind and helpful staff. Kaziyah helped me figure out exactly what I needed for the wedding I'm in.
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March 2022 by Aubrey Hooley
Imari was amazing! I called to make sure the items I wanted were in stock. She pulled all the products I asked for and had them waiting at the cash wrap for me! She went above and beyond for me!!!!
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March 2022 by Local Tour Guide
Clean, organized. Atmosphere is a little awkward, store needs better music. Brow bar was good.
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March 2022 by Vicky Foster
Very helpful staff. Awesome selection on all products
