August 2021 by Michael Capoccia
I asked to ship a letter to Canada today and the Employee's first comment to me was "that will be $93". Then after I protested the cost of almost $100 for a $120 item to my buyer he said FedEx ground would be $24. It was kind of scary actually. Now the tracking says it will take 3 weeks to get there, that was not communicated to me while purchasing.
June 2021 by Maureen Fisher
This is the worst FedEx store in the area. No Customer service whether it be for shipping or printing services. Always presenting a problem never a solution. Save your time drive the extra few miles and pass this store by.
March 2021 by Mojo Wizard
I am a business customer that only requires a receipt for packages being dropped off. Over the years the service level of this establishment has been inconsistently poor at best. A couple weeks I had dropped a larger box off, as I tumbled through the door (being the door swings out rather than in?) I was greeted with a middle aged woman yelling at me about the fact I needed a mask, that I accidently left in the truck and immediately retrieved. Then she yelled at me to stay away from the counter as I attempted to put the box on it. I had not seen this employee before. Owning a business I understand the importance of social distancing and wearing a mask. I have never been treated with such disrespect. I have two packages to ship today and looking back on this experience I will not go back to this location until this person is terminated. They act like they are doing you a favor by taking your packages, its like they are not really in the shipping business.
December 2020 by Jeremy N.
Biggest FedEx shipping office I've seen and it is very orderly! Walked in to ship a couple of books back to Chegg. Rolling up to this location, since it's in a mini strip mall, I wasn't expecting much. However, when I walked in, the place seemed huge to me! There was sections to get paperwork together, prepare packages, and grab various office supplies. I went up to the counter to drop my package off and was greeted by a friendly worker who made some small chit chat with me while we were waiting for the system to create my shipping label. The label got created and I was on my way in about 5 minutes or less. Very quick service, friendly staff, and a large selection of office supplies here for your shipping needs!
December 2020 by Adorian Cadmiel M.
Employees harass customers about masks. I had my mask on and pulled it away slightly from my mouth, creating an air pocket between my mouth and mask, while still covering my mouth so that I could more clearly communicate with an employee. This was for about 1-2 seconds. One of the employees must have taken issue with that because they said that I must keep my mask on at all times in the store. My mask was on and did cover my mouth. If you adjust your mask you are likely to get harassed by the employees for "non-compliance" to their rules. Don't give them your business if you value a welcoming environment.
November 2020 by Beth D.
This place is great. I went to UPS to mail a large envelope 2-day and they wanted to charge me $46. Left and came to this FedEx store. Ray is amazing, awesome customer service! And I can mail the same package 2-day for $11.
November 2020 by Cecelia Kitakufé
Exceptional service from Raymond every time I visit this location
September 2020 by Stacy Kment
I will not put names on here bit the service was awful. I have never in almost 50 years been spoken to as rudely as I was here. Save yourself the headache.
August 2020 by Susan M.
My company laptop crashed so I had to ship it for service using my corporate FedEx account. I had FedEx do all of the packaging and shipped it via Ground which arrived two days later to corporate. Service was all fine and dandy and social distancing was in effect along with face mask requirements. What I didn't like was that you have to stand three feet away from the service counter and yell your name, address, and phone for sender information. I couldn't find any paper labels to complete. I didn't want to touch the machines to create my own electronic label and I can't print from home. They should have a machine to read your drivers license.
August 2020 by Bri M.
Woman working in here was so rude. She spoke to the two customers before me the same way. She noticed that I tried to print a document myself but I was unable to do so as their store in poorly marked as well.I got into line and asked if she could print for me and she said to use the print and go do it myself machine. I told her I was unable to do it and she rolled her eyes and said she could do it but it would be a few minutes. She is not eager or willing to help people out, she'd rather have an attitude with customers. I believe she might have even been the manager, poor customer service that's for sure.
April 2020 by merron brikho
Extremely rude and their service is awful. Lazy staff, finding the smallest reasons to not help.
March 2020 by Dita Ri
Not helpful at all...
February 2020 by Dominic najor
James is a horrible employee right when I walked in at 9:50pm he was like my package cannot be shipped out today. He denied my package and he started to make excuses about the size of the item. I also asked him to estimate the shipping costs and he said he was unable to do that. I never had a problem in the past shipping similar items at this location. I highly don’t recommend this location to anyone.
February 2020 by Dominic N.
James is a horrible employee right when I walked in at 9:50pm he was like my package cannot be shipped out today. He denied my package and he started to make excuses about the size of the item. I also asked him to estimate the shipping costs and he said he was unable to do that. I never had a problem in the past shipping similar items at this location. I highly don't recommend this location to anyone.
December 2019 by Farrah M.
RAYMOND AT THIS LOCATION HAS ZERO CUSTOMER SERVICE SKILLS! IF IT'S NOT EASY, HE WON'T DO IT. I am constantly in and out of a FedEx office, typically not the same one, but never with an issue... until I went to this location (Store #0428 - 4050 Rochester Rd, Troy, MI) and had the absolute WORST CUSTOMER SERVICE experience from an employee named RAYMOND. My company is affiliated with FedEx. Typically, the easiest way to prove employment is with a company badge. I was out of state and my company badge was at home. This has happened before, I don't vacation with my badge on me, so I explained to Raymond that per the sister company agreement, I could definitely prove my employment: a front and back picture of my company badge, a letter from my manager on company heading, a paycheck stub from the week before, my name and picture in the company org chart, etc. I even went as far as saying, "I can have my roommate back home facetime and show you the front and back of my badge." He just didn't want to provide ANY customer service and told me that without a badge he can touch and see in front of him, that he could not help me. It's the Sunday before Christmas and I understand stressful times, but he and I were the only ones in the store and after refusing to help me, in essence, refusing to just do his job, he turned away and started doing something else. I took my rather large and heavy box towards the door and stopped. Why should I be inconvenienced for Raymond not wanting to do his job? I turned and asked him if there was anyone else in the office that I could speak with. No. Asked if there was anyone I can call. No. Finally asked him if I could have the corporate number to see if they could help me. He gave me an 800 number and turned away again. No problem, maybe there was miscommunication in what I was trying to explain to him; who knows? I stayed in the store and was on hold for about 20 minutes. Even the 3 FedEx representatives I spoke to over the phone could not understand why this was an issue for him as they could not find anywhere where it said 'badge only' as proof of employment. She placed me on hold a few times to get some answers. By now, another employee came in to the office from the back room, so it was now Raymond and a female employee. I told him I was glad he wasn't alone like he said he was earlier. It was clear to me that he was just trying to dismiss me, after all, it's easier to avoid doing your job than it is to just do your job, right? At one point I saw Raymond talking to Stephanie, the woman I was on hold with from FedEx, and he just stared at me repeating "I need a physical badge." to her. After going back and forth, he hangs up with her, the other employee is whispering to him about what's going on with me. Overall, poor customer service all around from this store. He was angry that he was wrong and now wanted to stand his ground with ZERO footing to stand on. Stephanie gets back on the call with me and tells me, "Raymond says he cannot help you without a badge, but there are 4 other locations within 10-15 minutes away from this location, who I've personally spoken with, that WILL help you." What? So, the same company, the same sister company agreement, the same services, but I have to go 6 miles west to be provided the customer service standards that FedEx prides itself on? The Rochester Road/Wattles location is really that INADEQUATE? Okay. So, with Stephanie on the phone and Raymond and the other employee completely avoiding me, I repeat loudly what she is telling me, "FedEx at 4 other locations can help me with the same services this FedEx provides, but because Raymond refuses to do his job, which involves customers, then the customer, me, is inconvenienced? Got it. Thank you so much Stephanie! I'll be writing a review about Raymond." ONLY then, did Raymond pop his head up. ONLY then did he say he wasn't trying to inconvenie