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February 2024 by Jennifer Jackson
AMAZING customer service!! My car was totaled and my experience began when Mia answered the phone. When I walked in the door i was greeted by Morgan and she got me set up and out the door quickly. I had the rental for 3 weeks and was greeted by Mia to check out upon my return. In a day where customer service doesn’t exist, these ladies were incredible and made me feel like a valued customer! Well done!!
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February 2024 by Shawn Litwin
Service was great convenient shuttle service to and from the repair shop.Picking up and dropping the car was easy and quick. Adding rental time to my car was easily done over the phone. Left my garage door remote behind on accident and they were not able to tell me if they had it or not. If I could have been contacted when it was found it would have saved ne alot of hassel to get it back. Besides that it was very convenient professional service.
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February 2024 by Michelle Strube
Great customer service!
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January 2024 by Juanita R.
I just rented a car for a few days while my vehicle had service. The car they gave me was in great condition and didn't smelled like cannabis! Last time I rented a car for the Grosse Pointe Enterprise, it reeked of cannibas. Not everyone wants to smell that!! The staff were very nice and asked about my day and plans. I'm in the service industry and I think it goes a long way when people don't just feel like a number and a a personable touch is provided. Even dropping off my car was effortless! I realized when I got home I left my garage door opener in the rental. The assistant manager texted me to thank me for choosing them. I texted back about what I left in the car but they were gone for the day. I planned to call when they opened but to my surprise, I already had a text that it was found and waiting for me to pick up! Customer service is everything, I they made my experience a very pleasant one! Thank you Enterprise team!!
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January 2024 by Laura Liras
Amazing customer service. All staff were so helpful and friendly - will definitely rent again from here.
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January 2024 by Joe Deportino G
Great experience and especially the service from Morgan Warzinski.
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January 2024 by Lorena C
I consistently choose to rent from this location due to the outstanding service provided by the staff. They are always courteous, accommodating, and helpful. Special thanks to Chelsea and Morgan for their exceptional professionalism and courtesy!
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January 2024 by David Edwards
Stay Away and Place Enterprise Car on your "Do Not Rent From" list. They send out incorrect invoices with wrong "Total Amount Due" figures, and wrongfully penalize you for it (Mallory, Chelsea) and are flippant and dismissive in working towards solving issues Enterprise created. They aren't the only car rental agencies on the block. I provided ALL the details to 4 different people at Enterprise. It's only when a truthful review, unflattering to them, that they want to address it further. Sorry, you all had your chances.
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January 2024 by Hephzibah Yasharalah
The Assistant Manager Morgan has been nothing but Professional and filled with top notch Customer Service! We have been renting from them for about 3 months now, very helpful each stop in also treated with high quality care. This Location is luxury and still yet down to earth. Thanks Morgan for making each experience exceptional!!
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January 2024 by Maynard Neal, Real Estate Broker
I can't help but leave a glowing review every time I've had the pleasure of dealing with this location. Without a doubt, this is my absolute go-to choice. The level of professionalism here is simply unmatched. They genuinely care about their customers and consistently provide service that goes above and beyond.I must give a special shoutout to Jamia, the assistant branch manager. She was nothing short of superb. Her expertise and dedication were truly impressive. With her at the helm, I can confidently say that I will always choose this location.But it's not just about Jamia; it's the entire team that deserves recognition for their unwavering commitment to professionalism and their deep understanding of what top-notch customer service truly means.Thank you, thank you, thank you to this outstanding team. You guys have earned a customer for life. I couldn't appreciate you more! ???
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January 2024 by soul Entertainment
This is the worst enterprise ever to rent from, please I’m advising everyone to be aware… they lack communication & the first thing they want to do to they young drivers is called the police.. I rented from this company and they lied and said they been calling when I have no proof of it. But during the time they said they was calling me & I was ignoring them, I was actually calling them & had spoken with several workers.. even was rudely hung up on by the manager chad. It would have been no problem if when I was calling they would have said well you rental is due back today, but beside they will hang up from speaking with me & call a number that I explained to them wasn’t no longer working. This have been the worst experience ever with enterprise & yea they have token 800$ out my account with no receipt to show or prove my charges.. I love the auburn, Southfield, and Waterford location… please run and stay clear from this location.
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January 2024 by Jeff Davis
I have rented from this Troy Enterprise Rent-A-Car on several occasions. The staff is very professional, friendly, and efficient. I would like to specifically call-out Morgan Hill and Morgan Wawrzynski for their assistance with my pick-up and drop-off experience... they are great to work with
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January 2024 by Muhammad Imran Safdar
Excellent service by providing great choices for customers
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January 2024 by Anna Rose
By far the best place to rent a car locally. Not only did they have the vehicles in stock, they were clean, well cared for and in perfect condition. Customer service was above par. From the first inquiry phone call to returning the car, this was a completely seamless transaction.
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January 2024 by Mithilesh Jagannathan
Morgan was exceptional in taking care of my car pick up service and drop off service. It was really smooth work flow for me during my winter break. I would recommend 10/10 for this customer service at the Troy Big Beaver location.
