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February 2024 by Dorothy Harris
Took my dog to be groomed at the Southfield location. He really didn’t look like he had been groomed nor shampooed. He is black with white hair around his mouth and a streak down his belly. The white was dull looking and he had so much hair left on him and it was so uneven. I complained and the manager said I asked for a 7 and that’s what I usually get. That’s been some thing like a year or so. I stopped going there and decided to try them again. This was the worse cut ever. The manager did go over and cut him down since the young lady was a student and it looked a little better but I was not pleased at all. Will not be going back.
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January 2024 by Melanie M.
I took my beautiful long-haired yorkie in yesterday at 11:30 a.m. For a bath and trim. Yes, I gave specific instructions not to cut his hair off but to just shape it and to make sure his beard and ears remained long. That didn't happen. I called about 4:30 p.m., and he wasn't ready. I called back at 7:30 p.m., and he still wasn't ready. When I said, "Forget it," I'm coming to get him, they told me he would be ready in 15 minutes. When I got there, I was pissed; they had shaved my baby bald. I went from having my beautiful prize-winning long-haired yorkie to a raggedy rat cut. I wish I could include pictures. My poor baby is traumatized. Don't Go To Petsmart for your fur-baby's grooming.
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January 2024 by Christina Mayo
Love the dog salon and daycare in the back ?
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January 2024 by Marietta Rudolph-Jones
Took baby to have his picture taken with Santa
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December 2023 by Wolfgang Martinez
Very friendly staff
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December 2023 by Kenya Jones
I paid over 100.00 for my dog to groomed and he came out smelling like a kennel. I paid extra 30.00 for the CHI package and you can tell that it was not used on him. Going forward I will only allow Lamont to groom my dog. He makes sure my dog is noticeably whiter and smells like the CHI package that I paid for!
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December 2023 by Callie Robinson
I feel so confident that my pet is in good hands. Petsmart’s staff are amazing
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November 2023 by Rhonda HAHN
I just left Petsmart on telegraph and 12 mile, I took my Chihuahua in to be bathed and have her nails trimmed.I had her vaccination record card with all of her vaccines and her rabies vaccines I took her to a Oak Park mobile clinic to get the remainder of her vaccines a month ago. she’s only a year old The ladies at the front desk at Petsmart said they could not give my Chihuahua a bath or clip her toenails because the mobile clinic I went to didn’t give me a print out sheet from a veterinarians office so they could not help me and they turned me away. So this Bussiness turns down money and then I have a small Chihuahua. Clearly I had her vaccination card and they said the little stickers that were put on her chart could have been fake! Yet the vaccination record chart stickers, had the veterinarians name and phone number and it was dated. don’t waste your time if you have just your dogs vaccination card and not a print out from a veterinarian. I did book my Chihuahua’s appointment today and it was a total inconvenience, the ladies were rude and unprofessional! Thank you! for nothing Petsmart..
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November 2023 by Sevana S
Absolutely wonderful staff! Very friendly and professional. Thank you for taking such good care of my sweet Rottie.
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October 2023 by D Moore
Went to have my American Bully's nails buffed. It went well, she's a pro. Lots of questions are asked , and you must show proof of rabies vax. Banfield and Petsmart, aren't connected so records don't transfer over, which kinda sucks. Make sure to pay the groomer directly , and avoid taking the invoice elsewhere (to the cashier) . The groomers all work hard and are pleasant, they deserve every penny and then some. Thanks Jay, Asia, the lady who trimmed my dogs nails (I can't remember her name right now) and the rest of the team! I love looking at the clearance area for markdowns for items I can use.
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September 2023 by Yvonne Wilson
I have a new puppy and wanted suggestions for more natural pet food. The staff was very efficient in sending assistance and the clerk helping me was very knowledgeable, responding to questions, making suggestions, etc. Directed me towards the correct food for the age of my puppy and made additional diet recommendations! Full service!
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September 2023 by Asia McMikel
Lamaria is an amazing groomer, and she’s so sweet. She treated my dogWith such care. I can really tell she loves her job and what she does.
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September 2023 by Tanissa Smith
Our pets (3 dogs) absolutely LOVE Lamaria. We’ve had such a bad experience with other groomers, only to encounter Lamaria by chance and be able to have our pets experience her.Lamaria took her time with our Beagle, Cavapoo, and Labradoodle. At the end, they looked GREAT!I am so thankful to Lamaria for getting our babies together.
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August 2023 by j m
I’m only giving this 1 star because I can’t give it anything lower.I am utterly disappointed with my experience at pet service during Bath & Brush appointment of my Pomsky, they not only shave my dogs rear area, they shaved it uneven, some parts were long, some parts down to the skin and some parts middle length, looks horrible. My dog has had Bath & Brush at other PetSmart locations many times before and was never ever shaved anywhere. They should known husky and shepherd type dogs should not be trimmed and If they thought it really needed it, should ask the owners permission first. It’s the worst shaving I have seen on planet earth, anyone could have done a better job.
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August 2023 by Kameron H.
I'm literally so mad I NEVER HAD ANY ISSUES OUT OF PETSMART UNTIL JUST RECENTLY I bought some lamps from there some bulbs for my bearded dragon they had blew out on me before Called they replaced them no problem. Just 2 hours before me writing this The light blew up over my BEARDED DRAGON ENCLOSURE IM BEYOND PISSED AND FOR JON TO SIT AND MY FACE AND TELL ME IT'S NOTHING HE COULD DO BECAUSE IT COULD'VE been a power surge yada yada yada. I was very calm and relaxed but leaving out the store with out my baby being taken care of really upset me and I cannot believe that it wasn't taken care of you can clearly see that it was burst and it was on fire that doesn't happen often But this should've been handle with the store But I hadto come here and I can't contact customer service but thisis very bold I'm so mad Like I care so much for my daughter she needs the lights
