September 2021 by Nicole G
OU OVERDRAFTS YOU CONSTANTLY JUST LIKE A BANK! I highly recommend leaving your bank or OU credit union for Genysis Credit Union. I have never had a problem with them.
July 2021 by Paul E
Low fees and great customer service. Kathy was such a help in assisting when I was relocating from IL to MI.
July 2021 by Flood
They will let you down again and again with their archaic infrastructure.
April 2021 by September Sapphire
Every one is very friendly, especially Mr. Deion Deion Russell he's my favorite.
April 2021 by Jon Parmentier
Had a rough experience recently but it was cleared up beyond my expectations in less than 24 hours. I appreciate a business that cares enough to fix an issue and make sure their customers are happy.
March 2021 by Jen Nicole Lewis
I was really impressed with the service I received. I came to OUR Credit Union after someone recommended them and told me they had low rates for auto loans. I applied and was contacted by Reanee, who answered all my questions and was always prompt and friendly. When I got to the credit union to close in person, Matt was really friendly and helped my closing go smoothly and efficiently. Thank you to them both and I would definitely recommend coming here for a loan.
October 2020 by Anonymous
I love this credit union! Great service. They deserve all 5 stars! Overall great service with drive through and transactions and they helped my mom with an issue. I feel safe here and I feel respected. I really trust this company. That’s what this place is all about. They care about their members!
October 2020 by Megan Davis
I was in serious need of answers for my 92625183 questions about mortgages so I called and ended up speaking to Jenny who went above and beyond in answering those questions! She was so personable, knowledgeable and so patient with all my questions and I really appreciated the time she took to help me. Thank you Jenny!!
June 2020 by Rebekah B.
I have been with this credit union for over 20 years. I would never consider going back to a bank. I have financed several cars, taken out a home equity loan and remortgaged my home through their mortgage company partner. All loan rates have been at least equal if not less than what banks offer. Staff is friendly and efficient. Any problems that have come up i.e posting to the wrong account, or a snafu with automatic bill payment have always been corrected quickly, and by phone, and they have been more than fair with reversing fees charged that I have disputed. I have been to all their locations but the Washington branch is closest to my home. I have been treated well wherever I went. Love this credit union!
April 2020 by J Ro
Almost never a line. I like that they are a share branch.
February 2020 by Brittany Collins
Went in during a terrible time in our lives. Was denied everywhere else. Jeni and the manager whos name i never got made the magic happen and gave us a miracle in such a difficult time. Truly would and always do recommend this branch specifically to everyone i know. Such amazing people.
January 2020 by Davis Gloff
I had a great experience, and Jeni Music is a terrific banker.
November 2019 by David Long
Never crowded, fast service, and you are greeted with a warm, friendly smile. I have since introduced other family members to the bank with them. I was approved for an auto loan which had great rates and flexible payment options. Great people!
August 2019 by Victoria P.
I was banking with this credit union for six years, and it just kept getting worse. It seems like no matter which branch I called with a question, someone who answered was a royal grump. They are SO behind the times when it comes to online banking and app options and charge more than other credit unions for every little service. Fees, fees, and more fees. We get letters all the time about how they're tacking on additional charges to our account, and then you have to sift through the fine print to figure out how to opt out of the service. The one Royal Oak location closed down over by the new Kroger, and the Washington branch is difficult (especially with kids) because there's no drive-thru banking there. With so many other more competitive credit unions in the area with better rates and services, I went elsewhere, and it was a great decision for my business and my family.
June 2019 by Maggie S.
This credit union is awesome!! Clean, friendly staff and I LOVE the off street parking!!