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July 2023 by Brandy Tucker
Do not get loan through them. They have been nothing but difficult from the start. And still months later we still have issues. Having to go back to the bank multiple times. And then they get thier numbers wrong. And that's literally thier job is with numbers.
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May 2023 by Gmunee Me
Posted this on one other branch but decided to post one more so people might get an idea of what being a customer might be like.I would have just posted on their Main Branch but I haven’t figured out if they have a Main Branch. Regardless, I have no issue with the employees I’ve dealt with but friendly employees does not make up for the complete and total FAIL that is their online banking system.MGSCU as a whole is the worst financial institution I have ever used. They make it near impossible to make loan payments. Their website and horrible app are completely antiquated and way too difficult to use. I have tried every avenue they offer for support and all they can ever say is,”sorry. There is nothing we can do.”They require you to give everything but your first born to retrieve your username or your password if you forget. I have a small used car loan and they require more authentication than my mortgage, investment, pension and Social Security logins combined.EVERY SINGLE TIME I try to make a payment it finds a way to prevent me from doing so. I have attempted to pay my loan for weeks at a time…EVERY TIME. I am NEVER late on a payment, and I have now been late on this vehicle six months in a row because of their terrible online banking.I went with them because the dealership, Suburban Auto group made it easy. I assure you, the only easy part about MGSCU is acquiring the debt. I assume Suburban and MSGCU must be heavily affiliated and probably owned by the same people. There is NO WAY that ANY company would use or recommend MSGCU unless there was some serious money in it for them. Look elsewhere.
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May 2023 by Johnny B Kuhl
Posted this on one other branch but decided to post one more so people might get an idea of what being a customer might be like.I would have just posted on their Main Branch but I haven’t figured out if they have a Main Branch. Regardless, I have no issue with the employees I’ve dealt with but friendly employees does not make up for the complete and total FAIL that is their online banking system.MGSCU as a whole is the worst financial institution I have ever used. They make it near impossible to make loan payments. Their website and horrible app are completely antiquated and way too difficult to use. I have tried every avenue they offer for support and all they can ever say is,”sorry. There is nothing we can do.”They require you to give everything but your first born to retrieve your username or your password if you forget. I have a small used car loan and they require more authentication than my mortgage, investment, pension and Social Security logins combined.EVERY SINGLE TIME I try to make a payment it finds a way to prevent me from doing so. I have attempted to pay my loan for weeks at a time…EVERY TIME. I am NEVER late on a payment, and I have now been late on this vehicle six months in a row because of their terrible online banking.I went with them because the dealership, Suburban Auto group made it easy. I assure you, the only easy part about MGSCU is acquiring the debt. I assume Suburban and MSGCU must be heavily affiliated and probably owned by the same people. There is NO WAY that ANY company would use or recommend MSGCU unless there was some serious money in it for them. Look elsewhere.
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September 2022 by Rachel Goubert
This is my new main branch. David and Shane were both extremely helpful and efficient
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September 2022 by Thavy Anongthep
Go elsewhere! Not recommended.
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September 2022 by Raven Salmo
The one in Sterling Heights never gives me any issues, I went to this bank because I was in the area. The teller “David” was extremely miserable not helping my needs at all. Even said the amount in my bank account out loud. He was terrible.
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July 2022 by Tamera Tennant
For non-members: their atm accepts cash deposits and withdrawals. Open 24/7
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April 2022 by R Benson
I had the best customer service experience when I went to this MSGCU branch. Vivian Sweiss helped me and she was delightful. She was very professional, personable, and made me feel comfortable. She was patient and explained all my options with great detail. Vivian rocks!
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October 2021 by Jason Koebke
Not a shred of respect for small business...they hold your money just when needed so costing members contracts and forcing lay-offs...They hold yours but won't let their money be put on hold
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February 2021 by Jon Pickell
Have been with them since I was about 5 years old (my mom is a retired school teacher!) - They are my favorite credit union!
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December 2019 by Jason Alexander
Excellent service. Stayed late on Saturday to help us, very helpful, curtious and care about the customer. We must say it was a pleasure to work with Erica.
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September 2017 by Craig Matichuk
Awesome group of people working here. Always friendly, prompt, and helpful. Not to mention, they have good products.
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May 2017 by Barbara David
Always feel welcome. They are great at solvin problems .
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September 2016 by Tina Edwards
Great customer service
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July 2016 by Tafari Roberts
Have been with them for years. Easy transactions and benefits
