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May 2024 by Ronald Slaughter
Great customer satisfaction and helpful to people.
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March 2024 by Monique j
Love this store, employees are warm , helpful, not too noisy they give u space to shop while offering help.
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January 2024 by Lauren Alder
My name is Lauren and I purchased a gift card from the Lover's Lane in Royal Oak MI on 8/19/22 for $100 for a friend's bachelorette party. My friend then attempted to use this gift card a year later, and was told someone had already used the balance. I was so embarrassed!I called the customer service line, where Emily was very kind and professional in trying to resolve this issue. She asked me if I knew a person named Ashley (?), who I am assuming is the person who ultimately stole the gift card balance.Emily stated it is policy that she is unable to tell me who used it, or what was purchased with the card. She also stated that it was not an employee of the store who redeemed the card, but that since the card was not in my possession (the person who received it as a gift has it, but I could get if needed) that the company would not consider this purchase as fraudulent.I am concerned because how is the company able to determine that the card was not redeemed by an employee or an associate of said employee? No one of that name would have had access to the gift card. The recipient thought that there was an expiration when she tried to use it. It is my understanding that gift cards don't expire, but apparently the number was stolen?I now believe this may be a security issue, and that the number was accessed from the Lover's Lane system; as it was not entered online or used prior to the recipient attempting to purchase in store.I really would like to resolve this issue, and get back the $100 on the gift card; have a new one issued; or receive a credit on my credit card. I have never had issues with Lover's Lane prior to this, but this experience has really soured my opinion. I would like to be able to purchase a gift card with the confidence that when the recipient is ready to use it, the balance will be there. I no longer have that confidence in Lover's Lane. I'm now concerned, wondering how secure my credit card information is in the Lover's Lane database.I would appreciate any help resolving this issue.
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September 2023 by Connor Kobilarcsik
Jen was AMAZING! She was attentive, kind, knowledgeable, and easy going.
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March 2023 by Martin Mason
I’ve been a customer (and Frequent Lover member) for several years. It’s great fun, friendly, with knowledgeable staff, in a well stocked and organized store. It’s a great experience, looking forward to my next visit. A big shout out to the staff again, who make a huge difference.
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March 2023 by Sara Marie
I just now left and don’t normally leave reviews but the girl’s working tonight were extremely unfriendly and rude. It made us very uncomfortable…. Need new staff
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January 2023 by INDIA BERRY
First off, the three workers on shift were amazing and had great customer service! They showed me all around the store, helped me try on items and informed me on what they had online if I could not find specific items in store; Definitely saleswomen! 10/10 recommend this store ??
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January 2023 by C Padin
Lots of good goodies. Worth every penny. Definitely coming back.
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July 2022 by Denise Frye
I ALWAYS SHOP HERE AND I WENT IN TO SHOP THIS PAST SUNDAY AND I SPENT $154.00 AND I DON'T LIKE THE VIBE THAT I GOT THEY STOOD AROUND TALKING AND WHEN I ASKED FOR HELP IT WAS LIKE NO ONE REALLY CAME OVER THEY JUST TALKED FROM A DISTANCE NOT FRIENDLY AT ALL AND COMPLAINED ABOUT NOT HAVING ENOUGH TISSUE PAPER I BOUGHT A LOT OF GIFTS AND I NEEDED THEM TO BE WRAPPED SEPARATELY. I DIDN'T HAVE A WRAPPING PROBLEM NONE OF THE OTHER TIMES THAT I CAME INTO THE STORE I HAD ABOUT 35 ITEMS. I'M THE ONE SPENDING MY MONEY AND I DON'T HAVE TO SHOP THERE. WHEN I GIVE GIFTS I LIKE THEM TO BE IN PRETTY TISSUE PAPER. SO I SAID CAN I HAVE THE SMALL BAGS AT LEAST AND I WAS TOLD NO. NEXT TIME I'LL JUST GO ELSEWHERE. I DON'T LIKE THE WAY THEY ACTED ON SUNDAY. THAT'S HOW YOU KEEP YOUR JOB BECAUSE PEOPLE ARE COMING IN SPENDING MONEY??PISSED OFF??
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July 2022 by Ilene Gradin
This is one awesome ?? place to go shopping ?
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April 2022 by Alberto T.
I am a very shy person, and when I arrived to the store I got attended by Najha, she was very kind and immediately she helped me out, I explained what I needed and she walked me around the store and explained me about the toys they have and which one can I use with my SO, she gave me suggestions, instructions on what to expect of each toy and also care instructions for them ! she was very kind and made me feel comfortable being my first time in a sex shop. The store has high quality products with the right prices on them, I even got a loyalty card !
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January 2022 by Eboni D
They open when they feel like it.
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August 2021 by brittany werner
I enjoy going to this location everyone is very nice and very informative. The only issue is, not being about to try on the lingerie. I bought a $60 dollar 3-piece set, very beauiful product. I bought it in my size, in hopes that it would fit. It did not fit me in anyway. This is what makes it harder for me to go back and buy more lingerie. If i was able to try them on then id feel more confident about coming back to by another beautiful piece.
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August 2021 by Sandra Spencer
I went in there wounded in needing a bra. I bought 2. The 1st one was great but I couldn't get the 2nd 1 on due to my injury. I love the 2nd one.
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August 2021 by Jae
I hate shopping here. They’re pushy and make customers feel uncomfortable by following them around the store.
