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November 2023 by Devan Ternan
Scam. They're billing insurance and giving out EpiPens that have much less than a year to expiration. Everywhere I've looked shows that customers should receive EpiPens with at least 12 months until their expiration date.
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October 2023 by Lisa
Multiple times I’ve been waiting alone at the front and staff have walked by and refused to even acknowledge me. Also, they often have shortages for months on end.
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September 2023 by Anonymous A.
Avoid this store during the weekend! Very few checkout lanes open and the self checkout only has one lane available. Why can't Kroger employ more people??
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September 2023 by Jason N.
This morning right at the fro t of the cooler is a half gallon almond milk clearly labeled as a customer return. Unbelievable how little anyone cares about even attempting to do a good job. Thankfully the cashiers at this store are really friendly and helpful.
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August 2023 by BJ M.
This place is absolutely awful about having enough lanes open. Loads of self checkout but very few available. They are characterized by this, not an anomaly unfortunately.
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June 2023 by Tqrnr X.
There are four self checkout sections.Each section has six registers.There's only one section open, and, LITERALLY, 43 people in one long, Long, LONG line.I asked the manager if he knew how long the line was and he said yes but had no employees available to staff the 18 unused SELF-CHECKOUTS.Hey you corporate Kroger idiots: WHAT'S THE POINT OF *SELF*-CHECKOUTS????????
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March 2023 by Kris C.
I see so many reviews stating the long wait times as the reason for Kroger's less-than-stellar reviews. Yeah, the lack of open registers sucks but I am a self-checkout gal, so I don't mind. Plus their staffing never bounced back after COVID (a lot of people didn't return), not that they ever had great checkout service. Staff is great but wait was awful. So my 2 stars isn't about the wait. My 2 stars is solely on product. First, their prices, even sale prices, are ridiculous. It won't break the bank but their "deals" are few and far between. Meijer is hands down cheaper for basics. Meijer also has better meats and, here is the real rub, better produce. This is a 2 star issue for any Kroger I have ever been to - their horrible produce. Overpriced for old, gross produce that they hold onto far past their prime. Their pre-cut fruit is always, ALWAYS slimy. I wonder if it's cut off-site, frozen and then shipped because anytime i buy it, yes I check the date, it's slimy and turns acidic within 24 hours. Their veggies are always the lowest quality. I think they get the bottom barrel from distributors because it's just sad. Not to say some things aren't decent but why pay more for decent, when you can go someone that has pride in their products and pay the same (or less) for great. It's just overpriced low/middle road junk.
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February 2023 by Ryan R.
Don't even bother. This is by far the worst grocery store in the area. When this place first opened up a couple years ago I was happy as hell to have it here. Fast forward to today and nothing is in stock and the wait times to check out are absolutely horrendous. They only have one self checkout lane whenever I have been there. I get that you may not have the staffing to open up more registers, but the very least you could do is open up the rest of the self checkout lanes including those on the pharmacy side. I don't know if the problem is lack of employees or just poor management but there is just no reason to shop here. Go to Hollywood market or Meijer instead.
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January 2023 by Jeffrey B.
It's a nonstop problem at Kroger! One or two checkouts open and a giant line at least half way back to the back end of the store for self checkout... Do better Kroger!
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September 2022 by Elizabeth B.
Constant problems. Impossible to get help with things they mess up. It's hard to believe that a company that's this size is so hard to deal with. I just got charged twice for a pickup. It's going to make my account short, causing a lot of problems. I'm done with this place.
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August 2022 by sidney canales
I’ve been coming here for a few years and have always been greeted with the nicest workers. Deon has to be the best worker there. Great customer service !
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July 2022 by Heather P.
Is it Kroger policy to ID anyone who touches an alcohol bottle? Yesterday I was at the Royal oak Marketplace purchasing items, including alcohol. I Had my son with me who is 20. He was only there to assist me in my shopping. I was the one purchasing the whole cart full of items. It was 4:30 pm and there was only 1 register open. after waiting in line for a half of an hour, we finally got to the register. My son started putting our items on the cart, like he always does when we go shopping. The cashier rudely asked for his ID. I told her that It was mine and I was the one making the purchase. She said it didn't matter, he had already touched it, so if she didn't see his ID, the alcoholic items couldn't be purchased. She said that they would lose their license if she didn't see his id. My son didn't bring his wallet with him. There was no need to. He wasn't driving or making any purchases. She was not going to let me make my purchase if he was there. I told him to go to the car. I had to put all of my items back in my cart and get out of line. Then wait another 20 minutes to get back up to the same register. Once there, there was no "I'm sorry" or any form of compassion or remorse from the cashier. Upon further research, I have found absolutely NOTHING that states If someone touches a bottle of alcohol, then they have to show their id. What if my child was younger and was helping me. Would you ask for a 10 yr old's id? And how presumptuous is the cashier who asks for the young man's ID when his 50 yr old mother is with him and clearly stated that the items were for her. It is instances like this that make it very hard for me to want to continue to shop at Kroger. I plan on letting everyone I know how "Customer Friendly" you are!
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May 2022 by Marlis M.
This location is poorly managed. I was unable to pick up a scheduled purchase and finally had to cancel after no one seemed to know why, as I sat waiting, my 8pm pickup became an 11am pick up with no prior notification. According to dismissive Manager Bill, it wasn't his job to find out.
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April 2022 by Emily Lyons
The staff that works there now (Like tech Jonathon) are wonderful and helpful. I appreciate automated prescription status option on the phone. Their participation with GoodRx and other discount cards is fantastic as well. Thanks!
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February 2022 by Empress M.
I have shop to this store several times and I had the most horrible experience and I will never shop here again!!! I came to this store where I had roses and a cake which was reserve for me. As I got in the store I picked up more items. While in the self checkout I'm checking out not thinking about anything. My son say mommy that lady is watching you and keeps walking over here. If I'm able to post the receipt on here I will! So I looked and this young lady name Patricia comes over to me and say are you going to pay for the roses? I looked at her and said girl please leave me alone with the nonsense. She then gets a younger guy and they both looking at me which I later found out Patricia told him to watch the people with the flowers..... First of all, the flowers were the 1st thing I ring up and secondly I wasn't even finished my order she approach me in the middle of my transaction. After I finished my purchase I spoke the manager at customer service which I didn't appreciate at all the way I was treated. The young lady had 2 options she could've look on her screen to see what transactions I rung up already, or she could've wait until I was done the transactions to see if I was going to ring it up. She choose to tell the boy to Watch me???? My question what gives her the right or even tell someone to watch me? WHAT would make her think I'm going to steal when that's the first item I rung up. I'm wondering if I was a white woman would she had done that. I'm a business owner and I to have my own store!!!!! So I don't appreciate the way I was treated and you must watch who your talking to because you never know who people are. PATRICIA!!!!!