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March 2024 by Jason Simons
After placing my order, I asked for a cup of water, and the guy charged me 50 cents. I was in shock!
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March 2024 by George Triantafillou
Workers looked annoyed that they're working. Staff rude. Had to keep remake drink a few times.
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January 2024 by Jackie White
The man who helped me was rude, he closed the window on me and walked away when I was trying to ask if my drink had caffeine it. I think he was annoyed with me asking to have my drink blended before pulling up. A lot of space left in the cup too.
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November 2023 by Cameron Sobczak
Went through the drive thru for some ice coffee and noticed about 15-20 plastic cups filled with about an inch of black liquid. Had my partner who was driving ask them what was in the cups. Employee confirmed that they are pre made espresso shots then he said “it’s for when we are busy”. I want it noted that we were there at 8am on a Saturday and there was no one inside and no one infront or behind us in the drive thru. Who knows how long those shots have been there just ready and sitting. I could see no markings on them either (granted it was through the drive thru window but still). I’ve worked for multiple coffee shots and espresso shots need to be mixed within 30 seconds with something or they’re considered expired. Also it only takes about 15 seconds to pull 2 espresso shots so why even cut this corner? Also…. Think about the fact they poured hot espresso shots directly into plastic cups with no ice or anything. If they’re cutting corners on a 15 second procedure, where else are they cutting corners? I highly recommend going to Biggby just down 14 mile over this place.
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November 2023 by Patrice DeTal
If I have to yell "hello?" at the counter to see if anybody's working, you have no customer service. If you are "sold out" of all your seasonal items by 8:30AM, you didn't make enough product. There is no reason to pretend Dunkin' has any storefronts anymore. Just close the retail space and make this a drive-thru only. It's pretty much what it is anyway.
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November 2023 by Justin S.
We pulled up to get our coffees in the drive-thru and they had 15-20 double shots of expresso pre made, stacked, sitting in plastic cups waiting to get added to coffees for the morning (Expresso shots go bad very shortly after making them, and also hot expresso shouldn't go directly into PLASTIC CUPS!!). Will never go back, if they are cutting corners like that who knows what else is going on. I even asked the guy if they were expresso shots sitting there and he confirmed it.
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September 2023 by Elizabeth E.
Got an Iced Chai Latte, it was just milk. We used the drive through. The service was okay, pretty slow. My friend also got a hot chai latte that was all milk. Very disappointing visit.
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September 2023 by Eugene “Forever99” Lee
Donut not fresh, so not good taste.
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September 2023 by Empire Ramirex
Probably the worst fast food establishment I've ever been to. I've been to some rough places. I can handle people that might not communicate perfectly as long as they care a little. Here they don't care at all. Not just one employee or over a few months but this place has been consistently terrible for years. Do yourself a favor and find the next closest Dunkin. I've finally given up after giving them way too many chances.
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August 2023 by Mary Losey
They “lose your order” despite having confirmation from the store and my credit card company. Instead of remedying the situation they told me I had to pay again and call my credit card company… this was a simple $3 transaction, but I had used points so all those would be lost. I’m not going to jump through hoops and reorder from the same system that lost my money the first time. I’ll just go to Starbucks where they would have fixed this immediately
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August 2023 by rvo
Very nice staff, they really try to make your drink right. This place has a Baskin Robbins, best cotton candy ice cream.
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August 2023 by Charles Haudenshield
Was delivered. Donuts ? where on the stale side and I was not given a straw for my drink.
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July 2023 by Hasan Khan
Customer service is awesome at this restaurant. We, two families, went there from Canada and were not much familiar with Dunkin' Donuts menu. But the customer service representatives helped us a lot. Food was excellent for our breakfast.
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July 2023 by Jackee' Smith
Morning staff that works around 545am during the week, is great. Always friendly fast, and my order is always correct.
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June 2023 by Courtney Lyons
Long wait every time we go in, maybe short staffed. But there is no urgency, hustle to get people served quicker. Besides that, everything else was ok!