August 2021 by Andrea Lewis
The Owner is waaaay out of line. He's rude and shady. If there's any possible way this store can charge for something believe me they will. Its hard for everybody right now but this is completely unacceptable. Corporate can get ready for a PR nightmare.
August 2021 by Josh Boggs
Super convenient and service is great
July 2021 by Gillian Greenberg
My husband reserved online and we get to the store and the man at the desk said they had no cars available. He was incredibly rude with zero customer service skills. We have rented from budget time and time again and we will not be renting from budget again.
June 2021 by Anita Williams
Very customer service oriented. They had no cars available, but they were kind enough to clean up a car just for me.
June 2021 by Yolanda Getter
I love ? Budget CAR rental in Royal oak.. I have used other places in the past and when i found this location i haven't went anywhere else.. ..
June 2021 by Eddy Gunz
Nice selection of cars and good customer service love this location
June 2021 by Mabel Bounty
The representatives @ budget were professional, patient & most of all very kind. Keep it up!
May 2021 by Randy Allensworth
Check out and return was quick. The staff was very friendly and professional. The vehicle was clean, and performed perfectly.
May 2021 by Sherri Dale
The owner Mario is taking advantage of consumers, he is extremely disrespectful and I don’t understand why us as people have allowed this company to go on treating people like this. He almost triple charges for the nicer cars and lie to scam people. I placed an online reservation and prepaid and when I got there he tried to charged me almost triple the price I already paid. When I asked him why he said because it’s his cars and he can so what he like. Very arrogant and have no respect. I have never in my life been so disrespected by any business and he need to be SHUT DOWN! My advice run away from this place and go somewhere where you are respected.
May 2021 by webran
I have used this location several times and have had no issues and everyone is always very pleasant.
April 2021 by Saeed Haddad
Stuff very friendly and cooperative, quick check and drop off, but the car was making noise from its tires
March 2021 by Avery Scarcelli
The website process was clear and easy. The car with my chosen options was inspected and ready to go. The staff was very courteous and friendly, even though it was clearly their busy time on a Friday afternoon. Nothing but good things to say about my rental experience.
February 2021 by Jeremy Carranza
I ordered a moving van online and when I showed up they said they didn’t do moving vans or trucks at all. I called Budget customer service and they rescheduled my pick up at the Hazel Park location for two hours later. I showed up there and they office was closed. Don’t waste your time or money.
February 2021 by Terry Tavi
If I could select a negative STAR UP TOP I WOULD! Auto Renters beware!” I called and reserved a car from budget rental Royal Oak Mi on Woodward Ave at Thanksgiving 2020 and had to call them and cancel a full 24 hours ahead of time as their policy stated but not only was I charged the 50$ cancel fee they tried to take an additional $26.34 on my credit account saying to me; “well since we e been on this cancellation call your 24 hour period has been exhausted your now at 23 hours and 57 minutes” I own my own business and have never even heard of such a low life scam as crooked as these people! What kind of outfit would try to extort money from someone especially during the holidays.
February 2021 by Crazy Cheetah
I have been dealing with budget for over a year now and never had any complaints.